I purchased a new 2012 Maxima SV last week. On my way to work yesterday, the service engine light came on and which diverted my attention to a maxed temp guage. I immediately pulled over and called the dealer who found a crack in the radiator side tank which obviously was a defect from the factory. Of course, the dealership replaced the radiator and offered no further assistance.

I was told by the dealership to call nissan consumer affairs. Heard back from them today. I told them I want the car replaced or at the very least an extended warranty free of charge. They said a decision would be rendered by Monday at the latest.

Has anyone dealt with nissan corporate? What can i expect from them?

The car drives fine now but of course I'm worried about complications down the road from implications of a cooked motor.

 

If it eases your fears a little, and if the engine the same quality as the previous VQ designs, then your motor will be fine. They are quite bullet proof according to some that have over heated the [lol] out of the engines before.

 

Well you certainly deserve at least that extended bumper to bumper warranty. Shouldn't have to deal w this if you bought it new.

 

I agree! Yes, i bought it new.

 

Crap....the car is a week old. I would make them take it back. Isnt there some type of 7 day or 30 day satisfaction something or other?

 

Cars fine, radiator was replaced move on, in the real world your not getting a new car, you already have one, your factory warranty is still intact, but if you take into consideration the time of year and it was early morning, your engine would need some serious hot air and hard driving for damage to occur

 

I am like you, in that this sort of problem in a new car both annoys and scares me. I don't want a blown engine a year or two from now that had its beginning because of this little 'not to worry' thing.

BUT -

The only extension you should be requesting in this situation should be on the engine, as no other part of the car would be affected by this problem.

The warranty on the engine is 5 years. If this incident did anything that could result in later problems, it should show up in less than five years.

The only difficult thing will be getting this out of your mind. I hope you are better at that than I am.

 

After reading this thread earlier, I ran out and checked my levels just to be on the safe side. I would hate for mine to do the same thing. I just picked it up last night have just around 125 miles or so on it. While I was at it, I checked the build date and found 8/12.

 

Any updates as to what Nissan got back to you with? curious to know.

just took in my car today cuz the drivers seat was rocking, so they ordered a new seat frame. My passenger seat is also vibrating but they couldn't find any issues with that. Anyone have similar problems?

 

As far as the seat vibrating there is a TSB for the '09s concerning passanger seat vibration. Could not find anything for the '11s though.


NTB09-041a
2009 NISSAN MAXIMA; FRONT PASSENGER SEAT SHAKES AT HIGHWAY SPEEDS
The front passenger seatback has a greater than normal vibration at highway speeds.
AND
There is no other shake or vibration with the vehicle.

 

I'm supposed to hear back with a decision tomorrow afternoon. I'll be sure to update the thread when I hear. I'm not expecting much but might as well try. I'd be happy with some sort of extended warranty.

 

Oh wow didn't know that. Thanks for the info. Would it help if I should them this because they keep denying something's wrong with saying it seems like a tire balance issue.

Also, do you know what they did to fix it for the 09s?

 

Curious to know if there is a TSB for the driver side seat rocking ?

 

NTB09-092b
-REVISED-
2009-2010 NISSAN MAXIMA; DRIVER’S SEAT BOTTOM SHIFTS SLIGHTLY
The driver’s seat bottom very slightly “rocks” and/or “shifts” back and forth when accelerating, braking, or when making a turn,

 

Just heard back from Nissan regarding the overheating issue with just 184 miles...

Basically, they offered this free of charge (free maint for 2 years):
Gold Plan

Schedule 1 Level - Every 3 months or 3,750 miles

Schedule 1 and 2 Levels provide up to 11 different services and replacements and over 19 different inspection items. Depending on the time and mileage option you choose the Schedule 1 and 2 Levels will cover the cost of replacing your in-cabin microfilter, engine coolant, engine air filter, and manual transmission oil. These plans also include tire road hazard protection and a car rental allowance every 30,000 miles.


Better than nothing i guess....

 

But that doesnt address any related to the overheating whatsoever or any long term effects it might have. I would push for at least an extended warranty.

 

Wow, thats not much at all (almost no money lost on their part). Most of that stuff you will not most likely get to use in 2 years if you drive the average mileage of 12-15k miles a year.....Air filter is few bucks, CVT tranny doesn't require the 30k service like traditional auto trannys, etc etc. Tire part probably best part of it.

 

+2, as I stated in the message prior this one he will not get to take advantage of that stuff if he drives the average of 12-15k miles a year.........

 

I agree. I requested they take the car back or provide an extended warranty when I initially made the claim with them and cited the reasons. They wouldn't budge on either. The 2 year maint is basically all they would do. Complete BS!

The dealership was of no help either...

 

Yah and oil changes. Pretty much nothing.

 

Be glad your car is fine and move on

 

Check an oil analysis every 2 or 3 oil changes to monitor for coolant in the engine oil. The first failure point after overheating will be the head gaskets. Just because it hasnt happened yet doesnt mean it wont. That would be a catastrophic failure. However, with 59,000 mi left in warranty, I am sure that will be plenty enough time to tell if there is a problem. I would still do oil analysis to be certain no coolant is in oil.

Late,
Trav

 

Hey dude.. i had a problem with Nissan too.. i bought my 7th Gen used.. i had a problem with my motor slipping the first time i punched it everyday.. i called Nissan Corporate and they bassically told me to **** off.. My home boy told me to drive the car harder, so i did... My motor blew up, and they had to replace then, and they did.. Whatever your trying to get, that part has to completely fail before they give anything up.... you have a warrenty right???

 

Unfortunately this ^ is pretty accurate.

 

Yah, I have the 59K miles left on the warranty. Just pissed off to have to deal with this right off...

 

Thanks for the tip man. I'll be sure to have it done.

 

Shame in Middle East (Dubai, UAE) warranty is only 3 years :\ Well even if the car breaks down from Day #1, the warranty is there to get you fixed. They're machines with complicated systems combined with minor human error. The chance of getting 5of100 vehicles faulty from factory is something usual and nothing to worry about.

Don't expect any compensation, Its their responsibility to change every single part of the car as long as its under warranty. You probably will only get some extra customer care service, or some extra nice words from the service team. Making a fuss wont get you anywhere.


Was going to say the same thing, if you feel something is wrong, rape your car and mak'em pay. Use your warranty wisely. The car is expected to break down at some point...It's a car!

The only real damage that has been done is the brain damage caused by the memory of it breaking down!