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Maxima Pop Clunk Noise

Old 12-19-2018, 10:43 PM
  #41  
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Join Date: May 2017
Location: Eastvale, CA
Posts: 28
I have a 2017 with only 12k and have a clunking noise coming from the front left. It.Is really noticeable first think in the morning after I start to back up slowly and then apply the brake. Sounds like a bad ball joint or something. Started making the noise about a month ago. The car is at the dealer now for past 2 days. They say that they hear the clunk, but can't find what is causing it. Now they are going to change the front left axle to see if that fixes it. They are just guessing now. Dealer told me that if the axle doesn't fix the problem they are going to put it down as a "normal noise" I wont accept that as an answer for this clunking. Something is definitely wrong/broken. Might have to go up the chain of command on this one.
Graham
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Old 12-19-2018, 11:06 PM
  #42  
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Originally Posted by grhmw View Post
I have a 2017 with only 12k and have a clunking noise coming from the front left. It.Is really noticeable first think in the morning after I start to back up slowly and then apply the brake. Sounds like a bad ball joint or something. Started making the noise about a month ago. The car is at the dealer now for past 2 days. They say that they hear the clunk, but can't find what is causing it. Now they are going to change the front left axle to see if that fixes it. They are just guessing now. Dealer told me that if the axle doesn't fix the problem they are going to put it down as a "normal noise" I wont accept that as an answer for this clunking. Something is definitely wrong/broken. Might have to go up the chain of command on this one.
Graham
Ah the old famous tear your car apart guessing the problem and not actually solving it. Only to get paid for warranty work. Screw that dealership man and try some where else. And just so you know how this works. They are marking it as normal once the repair is made even if it does not fix it. Reason being if you say the problem is still there. They eat the cost on the previous warranty work having to reimburse Nissan since they misdiagnosed the issue.

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Old 12-20-2018, 06:41 AM
  #43  
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Join Date: Oct 2016
Location: Wimberley, TX
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Originally Posted by FattiesGoneWild View Post
Ah the old famous tear your car apart guessing the problem and not actually solving it. Only to get paid for warranty work. Screw that dealership man and try somewhere else. And just so you know how this works. They are marking it as normal once the repair is made even if it does not fix it. Reason being if you say the problem is still there. They eat the cost on the previous warranty work having to reimburse Nissan since they misdiagnosed the issue.
This is not true about "marking it as normal" after they tried to fix it and it still remains. My Nissan Dealer replaced my connecting rods and thought that would be the fix because Nissan said, if the vehicle is making this noise from the rear end, then the connecting rods must be replaced. I just got through talking to them a couple of days ago about the noise remaining after that fix and they are going to replace my shocks and shock mounts now. As a matter of fact, Nissan is going to replace my headlights because both have some condensation streaking on the inside of the lenses. I have been communicating diligently with my Nissan dealer about this, using these posts here as proof that there is an issue, and they have been working with me very well... no pushback. I send the service writer that I have been using from day one since I purchased my car links to this conversation here so he can verify that others have been having the issue so he doesn't think I'm some chicken little thinking the sky is falling over every little issue about the car.

Folks, there is a service bulletin on this issue and the dealer will work with you to resolve the problem. I have high hopes that the replacement of the shocks and shock mounts will resolve the problem because aharper posted that doing this for her vehicle solved the problem. Personally, I wouldn't look at the panels, wherever they are, being the problem. You'll have to show the dealer where that fix should be applied, and if you're trying to do that without knowledge or pictures of where those panels are precisely, then the dealer can't know where to apply the fix.

Dealers can't know what to fix if they haven't had vehicles coming in more regularly with this problem. Evidentally, there has been enough chatter about it nationally to put out a service bulletin on it, though. But a service bulletin is not a recall. A recall is a precise known issue and a precise know fix. I asked my Nissan dealer how many others have come in with this issue. He said I was the first... SINCE THE NEW MAXIMA CAME OUT!! So, you see, they can't know the fix until you've worked with them and helped them help you. There may very well be Nissan dealers throughout the US that want to scam you and work on your car when there is no reason to work on it, but I can't qualify or quantify that statement. I know my Nissan dealer in the area I live in. I know the owner's reputation in his dealer group throughout the three cities he has established his franchises. He has an impeccable reputation.

If you feel you aren't being listened to well enough where you are getting serviced, then drive the extra miles, if it is nominal enough, and find a dealer that will serve you properly.

YMMV
Ed Hanson is offline  
Old 12-28-2018, 02:57 PM
  #44  
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Join Date: Aug 2003
Location: Pennsylvania
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I've had this problem - or some similar kind of rear clunking problem - for over a year on my 2016 Maxima. I've had it in the dealership twice and I still have the problem. The first time they did nothing. The second time they replaced both stabilizer connecting rods / bushings. The sound got somewhat better but didn't go away completely. Now it's back as bad as ever and I'm out of warranty. When I get time I'm going to call in again, but I really don't want to pay to have them keep trying stuff. Will another attempt at fixing it be paid by Nissan now that it's out of warranty?

I also have rattling from the sunroof area and/or the rear which the dealer said they can't fix. As much as I like some aspects of the car, I am very disappointed in these noises. I paid a lot of money for a car that sounds like a 10 year old junker inside most of the time.
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