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2019 Platinum Reserve has been in the shop for 17 days..😒

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2019 Platinum Reserve has been in the shop for 17 days..😒

Old 02-13-2019, 03:11 PM
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2019 Platinum Reserve has been in the shop for 17 days..😒

So, the back up camera is not working and the can't seem to fix it. The car has been in the shop longer than I have owned it and it is getting frustrating. I will soon star negotiations on getting another car from the dealer. They've called Japan, and had a tech from corporate try to fix it with with no luck.
Am I being unreasonable starting dialogue about a replacement (car has 600 miles)....
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Old 02-13-2019, 03:17 PM
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Originally Posted by gerardamorris View Post
So, the back up camera is not working and the can't seem to fix it. The car has been in the shop longer than I have owned it and it is getting frustrating. I will soon star negotiations on getting another car from the dealer. They've called Japan, and had a tech from corporate try to fix it with with no luck.
Am I being unreasonable starting dialogue about a replacement (car has 600 miles)....
Just like any Nissan dealer I ever went to....they don't know their a$$ from a hole in the ground....ESPECIALLY IN SERVICE!! I doubt you will get a replacement.....But I sure would be *****ing....
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Old 02-13-2019, 03:31 PM
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There's got to be a lemon law that protects consumers.....
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Old 02-13-2019, 03:41 PM
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Originally Posted by gerardamorris View Post
There's got to be a lemon law that protects consumers.....
There is......Went through the process back in 1989 with a new 240SX that had a vibration they could not fix or find. I was days from a new car and they fixed it by swapping all 4 wheels and tires from a new car on the lot. They had guys from all over the country look at my car...They had it for almost 40 days........Back then....three unsuccessful attempts to fix a problem was reason to open a case for the lemon law
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Old 02-13-2019, 03:47 PM
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From what I'm reading about the Massachusetts lemon law on new cars, it is 3 attempts or 15 working days (days the service department is open) which gives them 4 more days......Funny (not literally) how the schmooze me during the purchasing process, but won't return my calls now...😒
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Old 02-13-2019, 04:07 PM
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Originally Posted by gerardamorris View Post
From what I'm reading about the Massachusetts lemon law on new cars, it is 3 attempts or 15 working days (days the service department is open) which gives them 4 more days......Funny (not literally) how the schmooze me during the purchasing process, but won't return my calls now...😒
Why haven't they just replaced the back-up camera system? Crazy service work, that!
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Old 02-13-2019, 04:23 PM
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Hmm.. this is total BS.
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Old 02-13-2019, 04:29 PM
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Apparently the issue is with the infotainment system interface with the camera. Really disappointed in the lack of communication. I will invoke the lemon law if they don't fix it within 3 business days...
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Old 02-13-2019, 04:32 PM
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Originally Posted by NisCal17 View Post
Hmm.. this is total BS.
To whom or what are you referring?
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Old 02-14-2019, 04:08 AM
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Originally Posted by gerardamorris View Post
Apparently the issue is with the infotainment system interface with the camera. Really disappointed in the lack of communication. I will invoke the lemon law if they don't fix it within 3 business days...
Then you replace that as well......That is easy enough to swap and see if the problem goes away
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Old 02-14-2019, 04:29 AM
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Originally Posted by wild ***** View Post
Then you replace that as well......That is easy enough to swap and see if the problem goes away
One would think. That was my initial thought.
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Old 02-14-2019, 04:37 AM
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Originally Posted by compyelc4 View Post
To whom or what are you referring?
to Nissan
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Old 02-14-2019, 07:52 AM
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I'd just ask for a free month payment...tell the sales manager that's what you're expecting since your first month you are without it. And tell him if you get to 31 days without it, you'll expect a second payment, check in hand on day 31. That should spice things up.
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Old 02-14-2019, 10:20 AM
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Doubt you can get a replacement if that's the only issue.

That said, I would say your local Nissan service department is highly suspect... if they have had it that long and not solved it yet. I bet it's just been sitting on the lot most of that time, with no one actually working on it. There just giving you the runaround

is ithere another Nissan shop you can bring it to?
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Old 02-14-2019, 12:20 PM
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Originally Posted by MadMax07SL View Post
I'd just ask for a free month payment...tell the sales manager that's what you're expecting since your first month you are without it. And tell him if you get to 31 days without it, you'll expect a second payment, check in hand on day 31. That should spice things up.
I doubt if the dealership financed him
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Old 02-14-2019, 12:59 PM
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Originally Posted by Mason Hatcher View Post
I doubt if the dealership financed him
That wouldn't matter. What matters is that the sales guys would find a frustrated customer and may make more effort then the service team is to get this resolved quicker. Again, the idea is to heat things up. Sales and service butt heads all the time in dealerships, ideally they will get the ball moving in service. Hell, even getting in touch with the owner of a dealership can work some magic.
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Old 02-14-2019, 02:53 PM
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Originally Posted by gerardamorris View Post
So, the back up camera is not working and the can't seem to fix it. The car has been in the shop longer than I have owned it and it is getting frustrating. I will soon star negotiations on getting another car from the dealer. They've called Japan, and had a tech from corporate try to fix it with with no luck.
Am I being unreasonable starting dialogue about a replacement (car has 600 miles)....
Feel free to private message me - I have a 2019 Plat Res and can help you with facts.
Check out the other thread on my review - camera + infotainment seems like a humongous issue (camera has a wireless connection to the system, I think, and seems "delayed" or "disconnected").
While others believe "this isn't enough for a replacement", a rear camera is now required BY LAW.

Last edited by lindros2; 02-14-2019 at 02:56 PM.
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Old 02-14-2019, 03:57 PM
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My attorney (my dear wife) negotiated a deal so to speak. If the car is not ready by Saturday I will get a brand new one as the lemon law will be in affect. The owner of the dealership personally called and my rump was kissed pretty good. Hate that it took getting an attorney involved in order to get simple communication.
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Old 02-14-2019, 05:05 PM
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Originally Posted by NisCal17 View Post


to Nissan
Amen bro.
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Old 02-14-2019, 05:58 PM
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Originally Posted by gerardamorris View Post
My attorney (my dear wife) negotiated a deal so to speak. If the car is not ready by Saturday I will get a brand new one as the lemon law will be in affect.
in some states you just voided attorney-client privilege (extended to the spouse non-incrimination clause).
did your dear wife share that with you?
nissan has moles all over this forum.
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Old 02-14-2019, 06:26 PM
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It is her car also as she is on the title, so I'm sure all is good.
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Old 02-15-2019, 05:07 AM
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Kick-*** news. It's not like a pet you fell in love with, it's a car you're paying brand new price for. The least they can do is get you into another new car and allow you to move on from the bad experience. Just make sure they don't gip you in either a lesser model, or missing features/add-ons or a color you hate.
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Old 02-16-2019, 10:52 AM
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Got car back today with backup camera working as it should (28 January to 16 February).
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Old 02-16-2019, 12:14 PM
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Originally Posted by gerardamorris View Post
Got car back today with backup camera working as it should (28 January to 16 February).
What exactly was the fix?
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Old 02-16-2019, 12:38 PM
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Originally Posted by lindros2 View Post

in some states you just voided attorney-client privilege (extended to the spouse non-incrimination clause).
did your dear wife share that with you?
nissan has moles all over this forum.
Since she is not acting as a defensive attorney , perhaps that is not such a big deal,

About Nissan moles, maybe that's a good thing. Maybe the chatter that goes on on this site makes a positive impact on issues that folks complain about. One would like to think they are listening



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Old 02-16-2019, 02:21 PM
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Originally Posted by wild ***** View Post
What exactly was the fix?
They had to reprogram the infotainment system and put in the proper codes to fix the backup camera.
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Old 02-17-2019, 06:58 AM
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Originally Posted by gerardamorris View Post
They had to reprogram the infotainment system and put in the proper codes to fix the backup camera.
Does the camera still have a "lag" compared with other cameras/cars?

How the hell did these cars get QA'ed at the factory?
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Old 02-19-2019, 02:30 PM
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Originally Posted by lindros2 View Post
Does the camera still have a "lag" compared with other cameras/cars?

How the hell did these cars get QA'ed at the factory?
my c300 cabriolet camera is way clearer than my max was but the frame rate on it is horrible compared to the max . So strange . 2019 cam the same As previous Iím assuming ?

Last edited by punkfs; 02-19-2019 at 02:37 PM.
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Old 02-19-2019, 02:36 PM
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Originally Posted by punkfs View Post


my c300 cabriolet camera is way clearer than my max was but the frame rate on it is horrible compared to the max . So strange . 2019 cam the same As previous Iím assuming ?
earlier models low res but clearer. Pre-refresh front camera was EXPOSED not behind plastic. So I think they made all quality crap to match front.

German cars are like 4K HD compared to this crap. If it makes us feel better, Honda is equally bad.
Must be a US or Chinese supplier.
German mfrs use Japanese cameras (Audi had a famous supply shortage after the Tsunami in 2011; BMW had a paint supply issue).
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