i think most of the companies that are accused of "scamming" arent really justified. of course, the companies are partly to blame because of their negligent business practices (not returning phone calls or emails promptly)... but no ones perfect. it'll blow over.

im not a grease monkey or anything... but i dont know what the big deal is about waiting. my mommy always said patience was a virtue. i guess im lucky i was brought up to be patient.

 

I agree, lcf. I'm not suggesting that WSP is "scamming" anyone. I'm simply saying that they've got a lot to learn about running a business.

Waiting is another issue. If WSP is the sole provider of the product you're looking for, then you don't have much choice in the matter. Place your order but do NOT give them a deposit. It's not your responsibility to help them fund their development effort. Otherwise, you do have a choice. Either wait or take your business elsewhere.

 

Don't forget the Radial Arms...also on the list for several months.

 

I think my point has been validated. Its not that Warpspeed is a bad company, its just that they are lacking critical business elements. Working for a large and successful company, I can only lend the following advice to assist their customers:

1. Use a customer interface: This means have one individual handle your e-mail and respond on your behalf. Timliness is important when dealing with the customer. Have your customer interface communicate when orders can be placed, take information for contacting customers in return to make orders, deal with warranty related issues, market your product. Think of this organization as "Customer Care".

2. Let the people who deal with technical related issues stay focused on technology. Imagine how much faster products would be developed and available if the mechanics focused on their core competencies? This also makes the technicians more intimately aware of their product and enhances quality (ideally).

3. Ensure the information that is being communicated to the customer is accurate. Dates, projected delivery dates, inventory on hand, etc. I think Warpspeeds web page could use some updating as well. The format doesn't lend itself to informing the customer that much, and increases the number of inquiries about products (see above).

4. Use a system to manage customer contacts, shipping, inquiries, etc. It doesn't appear they have a system for managing customer orders at the moment. It would be nice to see a system placed which can furnish tracking numbers and order placement notification to the customer.

I think that Warpspeeds problems are managerial or business related, and have nothing to do with the quality of the product. As is evidenced by many people on this thread, they have good product but have poor business execution.

This was my personal observation.

 

Right on! And the number one reason why businesses fail is ??? I won't make you answer that question, 2KSeattleMax. We both know the answer:

Mismanagement!

 

but when you've seen these guys slide under someones car (not dressed for it) in 20 degrees to check the fitment of a ypipe...

'nuf said.

 

I don't have a problem with that, Tim. I think it's admirable that they're willing to slip under cars in 20 degrees to check the fitment of a ypipe. But what does that have to do with their ability to run a business properly?

 

There really is no end to this argument. But let me throw in some of my own observations.

1) Customer service is lacking through e-mail or phone, but when it comes to actual person-person encounters they seem to be "up there" with the best of them.

2) Business management may be their achilles heel, but product engineering and development is their forte.

Long story short. They're like everyone else in this world. You have your + and your -. Nobody is perfect.

 

A true manager would utilize his people in the appropriate means. If I were a manager and had a guy willing to get on his "rump" in 20 degree weather (no big deal imho ), I would rest well at night knowing I had dedicated people.

Of course, I've slept in a foxhole in such temperatures..... <-foxhole

 

heres the thing our companies...stillen, warp, budget, cattmann..can all be ****** cause they r the only ones that make our stuff...you cant argue if their is no selection.....IM sure maxima products at stillen arent HIGH priority hehe...no competitors = no care just my 2 sense.

 

Turn to page 36 and see "Hennesey Motorsports." Of course, they are under investigation for fraud and theft now, but I hear person-to-person encounters are up there with the best.

 

I still don't think we're dealing with fraud or deception, Michael, just poor business practices. My recommendation is the same as before. Don't give WarpSpeed your money until they tell you that they have product in their inventory ready to ship. And don't believe anything they tell you about projected delivery dates. If you can't wait until they have inventory in stock, purchase from another manufacturer.

 

[QUOTE]Originally posted by 2kSeattleMax
[B]I think my point has been validated. Its not that Warpspeed is a bad company, its just that they are lacking critical business elements. Working for a large and successful company, I can only lend the following advice to assist their customers:

1. Use a customer interface: ...
2. Let the people who deal with technical related issues stay focused on technology...
3. Ensure the information that is being communicated to the customer is accurate...
4. Use a system to manage customer contacts, shipping, inquiries, etc...

I think that Warpspeeds problems are managerial or business related...


I have a meeting with the Bob's later.
Oh? I wasn't aware of any meeting with the Bob's.
Office Space

Well said 2kSeattleMax!!

I started this thread and I haven't really said much along the way (mainly because y2kse was saying everything I'd say). I think some good information and opinions were presented; mostly constructive.

Can we put this to rest by agreeing to disagree?

 

I'm good with that. After all, I don't intend to purchase anything from WarpSpeed. I therefore have no investment in the outcome of this discussion.

 

There you go again, saying what I'd say.

 

Great minds and all that, John.

 

I emailed WSP and got a reply from dallas in like 15 minutes. I still think I will order the Y-pipe over the phone.

JCR

 

I can send you emails too...I can also promise you that your pipe will ship in a week...and then 5 weeks later cop an attitude...

Forgive my sarcasm...just let us know if you get your pipe in a timely manner as promised.

Maybe they've finally caught on the the 'order fullfillment' concept...keep us posted.

 

the fact of the matter is......warpspeed needs to be more truthfull when
giving out ETA's.

and that's it.....

 

I suppose Warpspeed could hire 10 more people and spend $$$ on a state of the art logiistics systems and give out great customer service.

But then again I don't think anyone would want to buy their products because it's now 2x the original price.

 

AMEN

I think what most people want is an honest shipping date. If it's going to be 3 months just say so and the customer can decide if he wants to wait or go elsewhere. They do make good products.

However I was also part of the 4+ month wait for clear bumper lights and then recieved the wrong ones. And the whole time I was told a couple of weeks, if I had been told 4 months up front I would have just bought elsewhere.

 

i've had good and bad experience with warspeed but my recent transactions were good and i think they have gotten better. It sucks that u had to wait so long and i feel your pain. I would be **** too if that happened to me, but i would rather wait for them to perfect the y-pipe then for them to rush it, and have it half a$$ed so your car could fall apart when you're ready to run your best....

 

I spoke with WSP and they were honest in saying that the TIG pipes take a while to make. So, I went with the MIG pipe instead, SS and all the good stuff. Louie Romero has the MIG pipe and it has done wonders for his I30. So I ordered the pipe last Thursday and it arrived in VA today. So, if you stay in touch with the people they will get you your stuff. I highly recommend them as a vendor and they are very nice people.

Jason

 

I ordered a test pipe for my 2k2, and got it in 3 days.. I'm sorry to hear about the problems others have had with WSP, but glad to say I got great service, and will most likely give repeat service to them..

 

yeah i have a 99.5 se-l maxima, and i ordered mine about 2 months ago and still no y pipe

 

they shouldn't take on orders they can't handle or fill if they are a small shop in Ark, and if they are backed up atleast let your customers know that they will have to wait and if so give them an estimation of how long

 

I don't think it's so much that he cares about us and making parts for our cars, he realizes he can make a s\#tload of money doing it, only if he had someone with some business sense and integrity there helping him, that he'd make three fold of what he's making now, he thinks hiring more welders would be a bad idea when in reality it would make his turnover ratio so much higher and instead of all his money in accounts receivable it'd be in CASH, if any of you know what i'm talking about