so i ordered a Megan cat back from jmautoracing back on 7/23 and after all the crap this guy has given me about shipping,backorders and whatnot it finally arrives today.Well i can be honest with you i felt like the boy from the christmas carol getting the red ryder bb gun.This is what i got instead of enjoyment.Now im a easy man to deal with and very understanding but let me tell you this has got me .Now Joe(JM) this isnt funny (EDITED out Anger)

 

This is obv damage from the shipping company and did not leave a warehouse like this. Please contact asap so i.can send out a new one

 

TONE down the threats or be banned. This is the LAST WARNING.

 

will do Admin

 

There is no damage to the box at all.

 

I have asked you to send me a phone number and the number you sent me was invalid. I am trying to get you the new exhaust sent out today. I don't care what megan had to say, you are my customer so I am going to take care of you.

 

^ +1

Work it all out and let us know if it were resolved. Remember folks, it's upsetting when you receive something that is damaged or incorrect, but communicating with the company or customer is the most important thing to do in order to resolve the problems. I could understand creating a thread if JM refused or would not work with you, but you gotta give that Yankee fan a chance first.

 

HAHA VQ no need to hate on the yankees anymore. The curse has been over for a while now. If your ever in NY feel free to PM me and well go see a yankee/sox came together.

But on track with this situation, I feel 100% for the customer and willing to help him out 100% and get him the righ exahust undamaged. Unfortuantely things happen, and if it was one of my guys that sent it out, they would be fired, but I will make sure you get your new exhaust and its sent out today if you would just give me a call. 516-287-8522.

 

I'm really glad to see JM takeing pride in his customer service, its very rare to to see vendors or any company go all in for there customers +1 to JM

 

610-496-3508 same number from day one.same number on my email signature.same number on my account info on your site

 

Thats a different number then what you emailed to me. But unfortunately I tried contacting that number about 5 times and left 3 messages. But for whatever reason, i did not get in contact with you.

However I filed a complaint and Fedex will be picking up that bad exhaust and your new one will be going out once you contact me. Again that phone number is 516-287-8522. I can not do anything else until you call me.

 

Mr. Jandura

I have your exhaust ready to be picked up and the new one to ship however i tried contacting like 3 times already today with no response. Please call me at your earliest convience

 

dang son...you better show up!! get that new catback...how much is the megan catback going for now btw?

 

Look at the picture people. That ish looks photoshopped.

 

lol wut?!

i'm pretty sure that they will see upon receiving this damaged product that its just not computer altered...

 

Wow, that does look photoshopped. Didn't notice that the first time I saw it.

 

I am going to say thy the customer wouldn't try to make 3 threads and post on other found if he was screwing around. It probably the quality of the picture

 

One thing I did notice is if you look at the edge of the plastic wrapping, all of it has a sharp edge in contrast to the backdrop. Now, look slight up and to the left of the crushed exhaust pipe...notice that the edge of the plastic is blurry?

Not trying to throw OP under the bus at all, but if I were JM, I'd be in for more pictures of the damaged product before any further transactions took place. Also..how about a timestamp?

 

More pics.

 

Even if its PSed or not, the thing to note here is that JMAUTO is actually handling this situation a surprisingly profesional manner. Something that is lacking now a days in most companies.

The simple fact that he is actively comunicating with the customer trying to resolve this issue is enough to show the honesty in this company alone. He also offered to send another one as long as the customer sends the damaged product back. This is just a normal, good buisness practice which can turn an angy frustrated customer into a lifelong customer.

 

x2^

but thats messed up if this is just a PS'd pic...this is something else that us sellers/buyers have to beware of nowadays

 

Why doesn't the OP call the vendor back???? Jesus

 

i wish i knew. I am trying to get him the exhaust

 

Currently Active Users Viewing This Thread: 3 (3 members and 0 guests)
Jeff92se, cjandura, JM AUTO RACING


So? How about it cjandura? Because I'm starting to get a little PO'd in regard to how you are choosing to handle this.

 

He can have all the pics of it he wants.and as far as pic quality it was taken with a cell phone.like i said to megan there is absoluty no visable damage to the packaging at all so it like just the one outlet is crushed and the wrapping and tape around that outlet wasnt even worn any type of way.i believe this was done before putting it in the box which had no form of packing materal in it.also there isnt even a scratch on any of the pieces at all i looked because with that damage i had figured it must of hit something else in the box pretty hard but no like i said not even a scratch on anything it was all wrapped in 2 layers of clear plastic and lot of clear packing tape.i did notice the box was taped up a little more then normal it looked like one side was opened because the big copper staples wernt holding it closed.

 

The building i work in gets no reception for verizon at all.i have given him my number.he has my personal email.and if you think im handling this bad you should se how he had handled me as a customer i can forward you the email that he and megan have sent me.he only wants to handle this in a nice manner now because i chose to make it public.
as far as calling the vendor back i have been in contact with megan on this matter.

 

WELLST!! OBVIOUSLY, THERES A CATBACK RAPIST!! IN PA!!

 

on a serious note, since he's decided to handle it, even if its just because you made it public, take the opportunity that he's at least about to send you a good catback, based on his word among the whole maxima community. right now HIS company's reputation is at stake because of your word.

 

Let's be honest cjandura, your mad at me because i didn't have the exhaust it stock and neither did megan and the date of arrival kept changing which i had no control over. Other than that, when you received the exhaust you could have called or.emailed me. You chose to take it directly to megan racing and made it known to me by posting 3 diffenert threads on this forum as well as following to my celica forum and posting things there. I have tried contactig you since 5:30 et yesterday afternoon. Not once have i received a call back from you.

 

Well I'm a seasoned photoshop user and that picture looks/is photoshopped. People will try anything to get something around here so I'm calling the whole ordeal BS.

 

like i pointed out my day starts at 430am and ends at about 9pm most of the time i dont leave my office beside for the 2+ hour drive to and from work.put your solution in a email sent it to me.i will not conduct business with you with out proper documented proof ie email/paperwork im sure everybody watching understands that and that a agreement over the phone has no standing.

 

understood

 

THEN CALL HIM FROM YOUR WORK LANDLINE. That was a pretty **** poor excuse at not communicating. Especially when you just spammed 3 threads here and went to another forum to trash the vendor.

 

dude i dont want nothing for free!and at this point the exhaust means nothing at all.sent me something that looked like it was opened wrecked and put back in the box.i dont really care how it happened.i dont care if i have to wait for a replacement the car has been sitting this long.and i never said he wouldnt replace it!it may not of been his fault thats why i got on megan first.

 

x2...you wont call him because you're at work but you will hit up the forums while at work..i'm sure between 4:30am and 9pm you get a lunch break...

 

called but like i said i will do nothing without paper documents

 

Just did lunch and called.I just want to point out i did not say he(JM) didnt offer a resolution or was not going to replace it.Megan acted like they were not going to replace it they tried to say it happend while i was installing it.Its still in the wrapper!then told me they would have to discuss this.so those 2 statements right there spell NO your on your own.

 

And as far as photoshopped have him post the pictures when he gets it back!and i truely welcome anyone who lives in the area to come see it for yourself.

Ive also noticed how some comments stopped after i said nothing moves until i have it on paper.this is because most of you would feel the same darn way you can not prove in court what happens over the phone.remember I(You) are sending a product back to someone with the trust that a replacement will come.

 

i can understand the need to have something thats able to be seen whether electronical or whatever the case, so do your thing, but dont deny him communication, all i'm sayin

 

and what is it im trying to get?i paid for it quite awhile ago.and i didnt ask for anything you can even ask him that.