Jim Wolf Technology Flames!
11-03-2002 | 11:32 PM
#42
either way, I dont feel the need to justify Matts feelings about the way we were treated at JWT
I was witness to the majority of it and the way Matt felt about JWT I felt the same, and it wasnt even my car at JWT
I dont think JWT is horrible, I just feel they screwed us over. If they want to take the time to program Matt a decent ECU instead of using that time to make excuses to why their ECU couldnt perform nearly as well as ther stock ECU things would have been alot better.
JWT is capable of great things, but they really should try to work something out with Matthels ECU to atleast make it perform better than stock- isnt that what te aftermarket is supposed to do? improve over stock?
I was witness to the majority of it and the way Matt felt about JWT I felt the same, and it wasnt even my car at JWT
I dont think JWT is horrible, I just feel they screwed us over. If they want to take the time to program Matt a decent ECU instead of using that time to make excuses to why their ECU couldnt perform nearly as well as ther stock ECU things would have been alot better.
JWT is capable of great things, but they really should try to work something out with Matthels ECU to atleast make it perform better than stock- isnt that what te aftermarket is supposed to do? improve over stock?
11-04-2002 | 12:23 AM
#44
Senior Member
Joined: May 2002
Posts: 933
Originally posted by orgasmicNYC
I've read all the posts in the previous thread and this one. All I will say is that I have no interest in JWT anymore. I rather do business with someone else. If they can insult and treat another maxima this way then there is no way I will purchase their products. Nobody here owes them nothing but they owe everyone here something. Their business relies on us not the other way around. Perhapes their success made them blind.
I've read all the posts in the previous thread and this one. All I will say is that I have no interest in JWT anymore. I rather do business with someone else. If they can insult and treat another maxima this way then there is no way I will purchase their products. Nobody here owes them nothing but they owe everyone here something. Their business relies on us not the other way around. Perhapes their success made them blind.
11-04-2002 | 01:07 AM
#45
Joined: Aug 2000
Posts: 4,857
From: San Bruno, Petaluma, SF Bay area
i dont know any business that takes 1 1/2hour lunch. the longest i know of is 1 hour. there were many other ways that situation could have been handled and i belive they handled it in the worse way.
in JWT's email, he said the engine began to detonate on the stock ECU. I told Jim and Clark it would detonate because the cartech FMU wasnt hooked up and they still drove it. Clark also said he belived driveability would be terrible with the stock ECU and 370cc injectors. When i swapped the stock ECU in, the car idled BETTER then it did with the JWT ECU. he didnt say jack. i know there are some issues i need to work out on my car but i dont belive the stock ECU is not suitable for turbo. Simply because there are TONS of NA cars turned turbo that run around 8psi on a stock ECU with no probs.
in JWT's email, he said the engine began to detonate on the stock ECU. I told Jim and Clark it would detonate because the cartech FMU wasnt hooked up and they still drove it. Clark also said he belived driveability would be terrible with the stock ECU and 370cc injectors. When i swapped the stock ECU in, the car idled BETTER then it did with the JWT ECU. he didnt say jack. i know there are some issues i need to work out on my car but i dont belive the stock ECU is not suitable for turbo. Simply because there are TONS of NA cars turned turbo that run around 8psi on a stock ECU with no probs.
11-04-2002 | 01:13 AM
#46
[QUOTE]Originally posted by i30krab
In other words... JIM: "Oh yeah, wannabe pimp. By the way, I've been doing professional [hits dip @ high speed] work for the past 30 [high speed dip again] years...oh yeah, your suspension sucks." CLARK: "My grandma's junked I30 rides better than this...it's on blocks"
I know businessmen that have been doing work for 2 years, and even some for 45 years that will ALWAYS say something like "Perhaps you might want to look into upgrading your suspension or refining it as to provide a safer and more entertaining driving experience."
"Here's our sticker, put it on your car when you're ready for 2.5HP" .. "Oh, I was trying to say that your car will truly deserve a part of us when we help you gain more power through your turbo applications"
Maybe these are exaggerations, but there is NO excuse for a businesperson to NOT be cordial and responsive with a customer. The customer is ALWAYS right. It doesn't matter if all of Jim and Clark's family had died of the plague the night before, there is no reason as to why someone should give schitty customer service. Most businesses today thrive on good Customer Service. Screw the price, if you feel good and comfortable then you buy. A tuner who loves what he does will always try to pass that passion and experience on to customers. Ok i'm done...
Originally posted by CandiMan
Here is th letter Jim sent to Matt. I have Matt's letter to Jim but I won't publish it without his permission!
>From: 'Jim Wolf' <J IM@jimwolftechnology.com> >To: <Matthelma@hotmaii.com> >Subject: 'JWT experience'
>Date: Tue, 29 Oct 2002 11:09:56 -0800
>Mafthel,
>The trouble with working with hi performance machinery every day for the >last 30 years, is that it leaves little time to polish a bed side manner .
>1 m sorry if our unedited comments offended you or we in someway caused you >any discomfort while you were here. Please understand that we do not have a >repair department and normally don t take in tuning work. We are a small >company and had closed that part of the business eight years ago to spend >more time on development. Most of our tuning products are sold through Nissan >tuning specialists and we normally provide support directly to the people >who are building the engines or vehicles. Clark spoke with you on the >phone
~ >and determined that it was not possible to work with the person who built >your turbo system. When you said that a dyno sheet showed the car made more >power with a stock ECU, that indicated that something was very wrong with >the engine or control system since you are running a 370cc injector that >would normally flood out with the large pulse widths of the stock program. >You were in the car with us when we tried to run the stock ECU and you >also >heard the engine immediately start detonating as the boost came up. This is >exactly what is expected to occur as the ignition maps are way too advanced >for a turbo running street gas. We spent a lot of time with you and showed >you everything that might be causing your problems as well as some issues >that would improve the overall tune and drivability of your car. We also >gave you suggestions on testing the pressure balance in the exhaust >manifold >as you are using stock manifolds with the turbo hanging on the front >manifold with the wastegate tied into the pipe coming from the rear >Cylinders. We explained the concern that the pressure in the front manifold >is probably higher than the rear because of this very unorthodox layout and >is a likely reason for the low boost detonation and high EGTS. We do a lot >of ECUs for VQ turbos, most also run the same 370cc injector and ECU >program, however dedicated turbo manifolds or headers are used with the >turbo and wastegate as close together as possible to avoid this problem. >With the Horiba A/F meter and Consult running, we went from IO: I to 12:1 >air >fuel ratio and also did a span of ignition timing. More advanced timing >caused the EGTs to drop slightly, but the detonation increased, less timing >and the EGTs went up and the performance went down. When we set the A/F >richer, EGTs went down 50 deg., but power got worse, when we went leaner >the >car started to feel better, but detonation came back as boost came on. >1 know you have a lot of pride in this car as you should, but the things >that we pointed out that need to be tested or fixed were not meant to hurt >or offend you, but are simply part of the process of tuning your Gar. You >seemed to understand what was going on during the testing and you never >expressed to me that you where uncomfortable with us, much less that we >where somehow ripping you off. I m sorry about the suspension on the car, >but when you bring a car to anyone for testing, it should be safe to test. >The suspension was constantly hitting the bump stops and is not safe with a >turbo coming on anywhere but dead straight ahead. I haven t lasted this >long >from spending a lot of time in unsafe cars and was not happy about the test >drive either. If you hadn t traveled from San Francisco, I would have asked >that the suspension be set up off the bump stops before starting the test. >As we had discussed when you where here, if you can finish the changes to >the wastegate location, reroute the c/case breather and the BOV to the >compressor inlet tube, and test the exhaust manifold pressures (both >manifolds), we would be glad to continue working with you until it s right. >1 gave you our license plate frame to be used only after the problems are >solved and the statement I made put this on when it is fast was simply my >way of saying we will help you work through this or we don t deserve a >place >on the car. >Best regards, Jim
Here is th letter Jim sent to Matt. I have Matt's letter to Jim but I won't publish it without his permission!
>From: 'Jim Wolf' <J IM@jimwolftechnology.com> >To: <Matthelma@hotmaii.com> >Subject: 'JWT experience'
>Date: Tue, 29 Oct 2002 11:09:56 -0800
>Mafthel,
>The trouble with working with hi performance machinery every day for the >last 30 years, is that it leaves little time to polish a bed side manner .
>1 m sorry if our unedited comments offended you or we in someway caused you >any discomfort while you were here. Please understand that we do not have a >repair department and normally don t take in tuning work. We are a small >company and had closed that part of the business eight years ago to spend >more time on development. Most of our tuning products are sold through Nissan >tuning specialists and we normally provide support directly to the people >who are building the engines or vehicles. Clark spoke with you on the >phone
~ >and determined that it was not possible to work with the person who built >your turbo system. When you said that a dyno sheet showed the car made more >power with a stock ECU, that indicated that something was very wrong with >the engine or control system since you are running a 370cc injector that >would normally flood out with the large pulse widths of the stock program. >You were in the car with us when we tried to run the stock ECU and you >also >heard the engine immediately start detonating as the boost came up. This is >exactly what is expected to occur as the ignition maps are way too advanced >for a turbo running street gas. We spent a lot of time with you and showed >you everything that might be causing your problems as well as some issues >that would improve the overall tune and drivability of your car. We also >gave you suggestions on testing the pressure balance in the exhaust >manifold >as you are using stock manifolds with the turbo hanging on the front >manifold with the wastegate tied into the pipe coming from the rear >Cylinders. We explained the concern that the pressure in the front manifold >is probably higher than the rear because of this very unorthodox layout and >is a likely reason for the low boost detonation and high EGTS. We do a lot >of ECUs for VQ turbos, most also run the same 370cc injector and ECU >program, however dedicated turbo manifolds or headers are used with the >turbo and wastegate as close together as possible to avoid this problem. >With the Horiba A/F meter and Consult running, we went from IO: I to 12:1 >air >fuel ratio and also did a span of ignition timing. More advanced timing >caused the EGTs to drop slightly, but the detonation increased, less timing >and the EGTs went up and the performance went down. When we set the A/F >richer, EGTs went down 50 deg., but power got worse, when we went leaner >the >car started to feel better, but detonation came back as boost came on. >1 know you have a lot of pride in this car as you should, but the things >that we pointed out that need to be tested or fixed were not meant to hurt >or offend you, but are simply part of the process of tuning your Gar. You >seemed to understand what was going on during the testing and you never >expressed to me that you where uncomfortable with us, much less that we >where somehow ripping you off. I m sorry about the suspension on the car, >but when you bring a car to anyone for testing, it should be safe to test. >The suspension was constantly hitting the bump stops and is not safe with a >turbo coming on anywhere but dead straight ahead. I haven t lasted this >long >from spending a lot of time in unsafe cars and was not happy about the test >drive either. If you hadn t traveled from San Francisco, I would have asked >that the suspension be set up off the bump stops before starting the test. >As we had discussed when you where here, if you can finish the changes to >the wastegate location, reroute the c/case breather and the BOV to the >compressor inlet tube, and test the exhaust manifold pressures (both >manifolds), we would be glad to continue working with you until it s right. >1 gave you our license plate frame to be used only after the problems are >solved and the statement I made put this on when it is fast was simply my >way of saying we will help you work through this or we don t deserve a >place >on the car. >Best regards, Jim
I know businessmen that have been doing work for 2 years, and even some for 45 years that will ALWAYS say something like "Perhaps you might want to look into upgrading your suspension or refining it as to provide a safer and more entertaining driving experience."
"Here's our sticker, put it on your car when you're ready for 2.5HP" .. "Oh, I was trying to say that your car will truly deserve a part of us when we help you gain more power through your turbo applications"
Maybe these are exaggerations, but there is NO excuse for a businesperson to NOT be cordial and responsive with a customer. The customer is ALWAYS right. It doesn't matter if all of Jim and Clark's family had died of the plague the night before, there is no reason as to why someone should give schitty customer service. Most businesses today thrive on good Customer Service. Screw the price, if you feel good and comfortable then you buy. A tuner who loves what he does will always try to pass that passion and experience on to customers. Ok i'm done...
11-04-2002 | 06:28 AM
#47
Originally posted by i30krab
Hey Kev,
about the 1 1/2 hour lunch, I know for a fact they take an hour and a half lunch everyday. I have personally waited around their shop a few times while they ate. Surely They are entitled to their own lunch schedule without worrying about their customers. Aren't most businesses that way??
Hey Kev,
about the 1 1/2 hour lunch, I know for a fact they take an hour and a half lunch everyday. I have personally waited around their shop a few times while they ate. Surely They are entitled to their own lunch schedule without worrying about their customers. Aren't most businesses that way??
Since it was lunch time, Jim should've attempted (even if he REALLY didn't want them to tag along) to ask if Matthel and Malik wanted to go out for lunch. It's not normal business practice to do this, but would have been a nice jesture. The business had an opportunity to impress the customer, but JWT dropped the ball.
Make customers feel cared for, not intimidated and helpless.
11-04-2002 | 06:30 AM
#48
Senior Member
Joined: Jan 2001
Posts: 2,378
The reason why they treated you like sh*t was because either:
a) they're racist
b) they didn't want you to ever come back
or
c) they think you're a little f@ggot a$$ b1tch that they could
push around AND take money from...
Either way...that sh*t is f*cked up and no businessman should EVER
treat their customers that way.
I say...f*ck JWT and their bullsh*t.
BOYCOTT!!!!!!!
a) they're racist
b) they didn't want you to ever come back
or
c) they think you're a little f@ggot a$$ b1tch that they could
push around AND take money from...
Either way...that sh*t is f*cked up and no businessman should EVER
treat their customers that way.
I say...f*ck JWT and their bullsh*t.
BOYCOTT!!!!!!!
11-04-2002 | 06:35 AM
#50
Originally posted by SprintMax
if JWT feels so strongly about their reputation on their business.. they should take 10 mins out of their day to register a name and post.. and not have you do their dirty work for them..
if JWT feels so strongly about their reputation on their business.. they should take 10 mins out of their day to register a name and post.. and not have you do their dirty work for them..
I agree with what you said. Talk to us customers... make SprintMax feel warm and fuzzy inside. 
11-04-2002 | 07:43 AM
#53
Originally posted by acMAX
The reason why they treated you like sh*t was because either:
a) they're racist
b) they didn't want you to ever come back
or
c) they think you're a little f@ggot a$$ b1tch that they could
push around AND take money from...
Either way...that sh*t is f*cked up and no businessman should EVER
treat their customers that way.
I say...f*ck JWT and their bullsh*t.
BOYCOTT!!!!!!!
The reason why they treated you like sh*t was because either:
a) they're racist
b) they didn't want you to ever come back
or
c) they think you're a little f@ggot a$$ b1tch that they could
push around AND take money from...
Either way...that sh*t is f*cked up and no businessman should EVER
treat their customers that way.
I say...f*ck JWT and their bullsh*t.
BOYCOTT!!!!!!!
11-04-2002 | 07:49 AM
#54
Originally posted by acMAX
The reason why they treated you like sh*t was because either:
a) they're racist
b) they didn't want you to ever come back
or
c) they think you're a little f@ggot a$$ b1tch that they could
push around AND take money from...
Either way...that sh*t is f*cked up and no businessman should EVER
treat their customers that way.
I say...f*ck JWT and their bullsh*t.
BOYCOTT!!!!!!!
The reason why they treated you like sh*t was because either:
a) they're racist
b) they didn't want you to ever come back
or
c) they think you're a little f@ggot a$$ b1tch that they could
push around AND take money from...
Either way...that sh*t is f*cked up and no businessman should EVER
treat their customers that way.
I say...f*ck JWT and their bullsh*t.
BOYCOTT!!!!!!!
11-04-2002 | 08:08 AM
#55
Senior Member
Joined: Sep 2000
Posts: 5,631
From: NJ
You either like a vendor or you don't. Different opinions causes disputes.
End of story.
End of story.
11-04-2002 | 08:24 AM
#57
Supporting Maxima.org Member
Joined: Oct 2000
Posts: 9,159
My cat's breath smells like cat food.
11-04-2002 | 08:43 AM
#59
Senior Member
Joined: May 2002
Posts: 933
Originally posted by SprintMax
thats normal
thats normal
what a great show
11-04-2002 | 08:58 AM
#60
Member
Joined: Nov 2000
Posts: 281
Customer service in 90% of shops dealing with tuning leaves much to be desired. Its to the point where i dread dealing with any of them. They might be good at making a car faster but they cant deal with a customer to save their life. Normally they dont do it on purpose they are just really eccentric or over worked.
quick senseless story...
I built my friends turbo civic from a bone stock car to a fully built turbocharged car. I did every bit of work on it besides the machine work. He wants to get it tuned so he takes it to a shop. In 2 weeks time they have managed to **** the car up worse than i ever did. Its got leaking fuel, shotty work all around and the tuning they did to it just made it run safe. The VTEC doesnt even work anymore. They basically took all my hard work that i performed on weekends and after work and threw it down the drain. So now im gonna be fixing it again and buying a wideband to tune it ourselves. I should open a friggin shop.
quick senseless story...
I built my friends turbo civic from a bone stock car to a fully built turbocharged car. I did every bit of work on it besides the machine work. He wants to get it tuned so he takes it to a shop. In 2 weeks time they have managed to **** the car up worse than i ever did. Its got leaking fuel, shotty work all around and the tuning they did to it just made it run safe. The VTEC doesnt even work anymore. They basically took all my hard work that i performed on weekends and after work and threw it down the drain. So now im gonna be fixing it again and buying a wideband to tune it ourselves. I should open a friggin shop.
11-04-2002 | 09:14 AM
#61
Originally posted by i30krab
Yes, I did read every word. I appreciate your comments but remember, none of us were there when Matt was at JWT and You are only hearing one side of the story! I'm sure Matt felt mistreated but we don't know what was said and I'm sure Jim didn't mean to make Matt feel bad. I know because he personally told me so.
Yes, I did read every word. I appreciate your comments but remember, none of us were there when Matt was at JWT and You are only hearing one side of the story! I'm sure Matt felt mistreated but we don't know what was said and I'm sure Jim didn't mean to make Matt feel bad. I know because he personally told me so.
Well as sprint said you and I have ZERO idea of what really happened. You can only hear the stories of those involved.
I do not know matt and I have never met him. BUT there seem to be a few people here who trust him and from what I have read from most of his posts he seems like a normal guy who helps fix alot of people's cars
So this is my 2 cents... JWT = crap
and if matt FELT mistreated then he probbly was... and I do not owe JWT anything... LEAST of all my money
11-04-2002 | 09:30 AM
#62
Supporting Maxima.org Member
Joined: Oct 2000
Posts: 9,159
Hey ... I have an idea ... everyone, let's jump on the "Let's hate JWT" bandwagon together!
Thread
Thread Starter
Forum
Replies
Last Post
carid
Group Deals / Sponsors Forum
0
09-09-2015 05:06 AM