So i brought the black max in today to find out the battery problem. they give me the car back and theres a huge scratch from top to bottom of my car. i bring it back in 10 minutes later and the place tried to wax it and they ****ed up put swirls now in it =( then they brought it to there guy where he probably waxed it and it came out a little bit better but still swirls =(. They told me to come back thursday and talk to the head manager. I want it completely fixed cause im **** about scratches lol. what do u guys think? let nissan take care of it (theyl probably do a cheap ****ty job where i can see the scratch in a couple weeks or months) or will they let me bring it to one of my guys and have bring the bill to nissan. OR do you think nissan will be like we cant help you lol.

 

I'd get the owner/GM of the dealership involved immediately, and if they give you problems call Nissan Corporate. Any pics from before you took it in would be helpful. I'm with you in that I'd want to get it fixed at my own place and send them the bill, citing that you simply don't trust them since they caused the damage to begin with...

So sorry this happened bro.

 

First thing you need to do is write everything down, why you went in, what happened, who you spoke to, which person touched the car next, then the next person to touch it. Get name and dates of everything. Sorta a time line. They knew they fudged it up or they would not have tried to fix it the first time, they would of said screw you. LOL. yOu got them there. I cant stress enough how detailed you need to be.

Good luck

 

^ Well put. It's huge that they already tried to fix it because that is them already admitting guilt to causing it.

 

its like scrapes as if they left a mad big fat wire lay across it. im so pissed. there guna wax it and wax it untl they cant see it but in time it will fade back i know its guna happen

 

When my car was only 1 month old, I took it to the dealer because the rear sunroof shade was making a noise when closing. I knew that to fix it they needed to remove the whole headliner so I asked the service manager to be really careful with my car's interior.
After 3 days they replaced the Shade Assembly Sunroof. When I went to pick up my car, I found that the whole interior was dirty with finger prints and some kind of lubricant on the leather seats, I spoke with the manager about this and while they were cleaning the car I started to check the exterior and found a dual 2 inch scratch on the bumper just above the grill, I could not believe it, I called the manager and he came and apologized profusely.
He set an apointment to have the bumper painted and gave me a loaner car (Malibu)for 4 days. the job this time was really good, I can't really tell where the scratch was and the sunroof is working perfectly since they fixed it.
I recomend that you talk with the manager just like I did, and if you are not completely satisfied with the dealer's response call Nissan Corporate, and always check your car entirely before you leave the dealer.

 

Another good reason
To take pics of ur car before u take it in ,right in front of the service manager. Guarantee he is carefully then
Sorry that happened. Get it repainted and let them know u will have another body shop look over there work. And if not satisfied you'll take it to ur
Place.
Btw. I had that happen years ago. The dealer scratch my
Hood. Told them right away I'm
Taking to my guy to be fixed . They said let us repair first if not satisfied you can then have it done by someone else. Needless to say they did a
**** job , tried blending in the area painted only with rest of hood. I said you
Call this acceptable. No way. Then took my place

 

+1

 

That sucks man, best of luck. keep your cool and dont get mad. they will fix your car because they know they did it.

 

My dealer puts the car through a car wash and I have seen with my eyes how the washer drove the carwash and scraped a wheel on the guard rail. I was hoping against hope that the wheel was fine.
Nope, the douche bag put a nice gauge into the wheel. I told the dealer about it and at the end of the affair got a brand new alloy rim. BUT, to this day I wish it never happened. In the process, they messed up TPMS sensor, it turned on within 3 miles of me leaving dealer. They messed up balancing of the wheel, which required multiple visits to correct. Additionally, I have a similar scrape on another wheel, which I am almost 100% was done by the same dealer during previous visits. I don't have a proof of that damage.

Good luck
Max

 

Also take pictures of the damage! Also reiterating what was said in earlier posts make sure you write down all the people that you spoke with as well as each person that touched your car.

 

so i ended up calling nissan corp. rite away today and they were shocked at the dealerships actions and said to repaint it. they opened a file on it and said they will give me a call tomorrow. im hoping for the best lol

 

GL, I had a similar situation with my G, I took it back to the dealer and they took care of it. Now I do a good walk around the vehicle prior to dropping the car off and after I get the car back.

 

I remember when I was in Texas, I took the car to the dealer for service and they did a walk around and pointed out scratches and I had to initial those places they indicated where the damage is. I think they need to do that at more dealers. You know kinda like the rental car places, hahahah

 

Yeah they have a kid do it. I legit had 0 scratches until the service department got to my car lol

 

I can't believe Nissan actually helps their customers .. I had an issue with something and Nissan Canada said that each dealership makes their own decisions and I would have to resolve it with the dealership.. I was like wtf!! Why even be there then if they don't want to help
Their customers?????

 

Jeez my dealer does a walk around and notes the damage on a report the customer signs.

 

okay guys so i woke up to a phone call from nissan corp. let me tell you nissan sucks lol. they told me they cant do anything baout it because Nissan dealerships are individually owned. and if the dealer doesn't want to help oh well im out of luck... so i went in to the dealership and saw the manager he looked at the car and was like ****. he said the scratches didn't reach the paint and theyll detail my whole car and if nothing happens then well have to see what else would do...

doesnt compound take clear coat off the car? if so when they detail my car am i going to lose my clear coat? and also buffing a black car doesnt it leave more marks? just curious

 

Not if you/they do it right.

 

im going to be pissed. lets hope they dont **** it up anymore.

 

If it's not taken care of to your satisfaction don't argue just leave and get 3 quotes from reputable auto body shops, get it repaired and sue in small claims court. I did this ten years ago with a new BMW that the dealers tech scratched with his car keys while leaning on the front fender. I won the full repair amount plus loss of wages from work and the rental car.

 

I would suggest not getting it painted, if you ever sell it they can tell it was reprinted. I brought mine in for them to fix something on the mirror, the detailed it and swirled it all up right after I took all day doing the zaino process. Had to put several more coats on after. I'm not real impressed with Nissan's paint jobs anyways. I have black but seems like there are small scratches from the dealership. Spring time Im going to pay someone to fix it all up. Looks great until you get like 6 inches from it.

 

Well let's see there doing the WHOLE car they said do to its their fault. I feel kind of happy at the same time petrified lol. I hope it comes out to home it looked before n not totally chopped up and screwed. The scratches don't appear to. Be nail depth deep but who knows its rained 2 days straight so I can't really tell lol.

Thanks guys for all the help

 

This is also the run around I had with Nissan canada.. They said the dealerships are individually owned... I can't believe they would just let people use their name and they can't back the consumer up... Really bad way of running a business. If u have a problem with a Honda dealership, Honda Canada will call that dealership and resolve the issue on the side of the consumer....

 

funnyman i cant agree anymore. i had a ford prior to this car and ford was the same way. Im very suprised at Nissan corps actions. And i told them this is the first and last Nissan i will ever own. all i can say is i owe abotu 10 grand left of the car and once that money is payed for then i will be selling this car and going back to american. this time perhaps a cts v =)

 

Yup Infiniti does that, my father brought his FX50S in, the tech chipped the paint on the door and suddenly that walk around report vanished and so did the original tech who brought it in, they eventually fixed the scratch were you can't even find the damage but the big problem is no one is responsible for their actions anymore, and all these dealerships think the customers don't care and will pay for everything.

I stopped taking my car into service at the dealerships here in GA, being from NY I don't have patients for the slow and dumb as **** techs here, and I don't have time for it.

 

Where do you live, find a detail guy/shop that does paint correction, I doubt a dealership detail is gonna remove the scratch

 

hey man i l ive in staten island.

just got the car back yesterday. must say what ever they did deff came out good. So i was satisfied. There was just one or 2 little lines and you cant even see them if your looking for them lol. overall car looks like it did before they scratched it and they also took care of some minor chips and scratches in the car so i was very pleased. I brought the car to my friend right after the dealership and he said they did an excellent job so its all good lol

 

thats good to hear. they took care of you. thats the way it should be. not all of us are crooks. i always fight for my customers to get treated the right way. i bought my max on 10-27-11 and there was swirls all over it due to the touch car wash they use. I will not take it up there. I am going to wash, claybar, paint clean, paint polish and wax to fix. no one works on my car but me. I know what I am doing

 

yup thats the same with me. i prefer me doing the work then anyone else

 

I may have unpopular opinions because I work on the sales department side of a Nissan dealer.

In my experiences, I've seen the good, the bad and the ugly of what a service department is capable of.

I know it sucks what happens and you're probably livid but It doesn't surprise me that Nissan won't help You. You can't really call a restaurant franchise head office because a min-wage worker ****ed something up. This is the same thing. You're not giving your keys to Nissan. You're giving your keys to an individually owned shop that's beside a showroom with Nissans in it. Though you expect a level of quality and service from a Franchised service department, in the end the owner is upstairs or miles away living the good-life on a beach somewhere, not sitting in a Nissan HQ representing himself.

Though a lot of dealers are notorious for having bad reputations, my dealer, and the others I've worked at, are very careful about their reputation. If you put up a big enough fuss, you'll get what you want if it's reasonable. Every shop has a detailer or 2, these are the ones who will work with chemicals, polishes, waxes and buffers to get quality out of your car in this case. I've worked at one dealer who hired a kid at min-wage to do it and left scratches in every new car we had for using a stiff brissled brush. Cost sales department a lot of money for employing an untrained kid to deal with expensive objects.

At my current dealer, and at most from what I've seen in BC Canada, a service department is only as good as the detailer they have. After every visit or oil-change, they wash your car and some will even fully detail and vacuum.

To expect **** work from a nissan shop is just silly. Our guy now has been working on Ferraris and Bentleys and Aston Martin's 12 stage coats and he's the only person I'd ever trust to take a surface blemish off my car if I could not do it myself. Though it doesn't makeup for me the fact that they put a scratch there in the first place, sometimes they do employ some of the very best there and you can even ask to see him and get his opinions and watch him work on it.

Of course all shops are different, but in my experience, this has been a problem at any major dealer and they normally staff some pretty **** detailers. After-all, I've seen these cars after they get off the shipping truck and then I've seen the same car in the showroom after PDI and Detail and some of these guys are absolute pros.

Sorry for the TL;DR. Long story short. Each shop is individually owned, which is good and bad. You don't have to go through many layers of tape to get to the General Manager or service manager and just hash it out with them until you're satisfied.

The biggest tip I could EVER give you:
Try and get your work done at the same place you bought it. Then, talk to your salesman. If a tech scratched my clients car, I would go up to service department and speak to the manager myself and tell him to fix it or I'm going to the GM/owner to get it rectified. It's nice when you have someone on your side on the inside, and trust me, a good sales person will fight for their client because they know you will remember, and they know they'll get more business out of it.

 

First off, I love this thread. I posted a few times last year around June when i purchased my Max in several other threads ranting about my horrible experience.

I was in and out of the dealership the first 2 months more than I was actually driving the car (purchased the maxima with 100 miles). The dealership f-ed up the entire right side of the car while it was in the repair bay. The service manager did/and was the first person to tell me what had happened. Of course I was LIVID. Then he was giving ME attitude for what they had f-ed up. Shuttled me to Enterprise and got me a rental, subaru impresa whoopty-f-ing-doo! NO, not the impresa wrx, base.

So anyways, got a call from the dealership saying my car is ready. I go and pick it up expecting some sort of "extra" thrown in.. but NOTHING.. I had to actually ask for a tint job.. (should of asked for more).. so they agreed..

About a month later, received a call from Nissan, one of those.. "hey, thank you for purchasing a Nissan.. can you tell me how the experience was?" What would usually take a few minutes, I had the guy on the phone for awhile.. I was talking faster than he could type as he asked me to slow down cause he had to type all this in.

I was reluctant to take my car back to ahem.. (youngblood nissan in springfield, missouri) to get an oil change (It's either that or drive 3 hours+ to Little Rock, AR.. or Kansas City, St. Louis) and was greeted by an entirely NEW staff AND new service manager.

Thank GOD!!!!!!!!!!!!!!!!!!!!