Just for those who are excited about the brand new Nalley Nissan, here's some feedback:

Go with Regal.

I just had service (recalls) done on my 2016 Maxima today and Regal was splendid. For comparison, Nalley lost my car two weeks ago. I had to use the app to find my car, and Tile (the little attachment) to find my keys. The same day, my wife (2015 Pathfinder) was told 40 minutes for an oil change/tire rotation, and her car didn't go in until 1 hour, 25 minutes.

Sure Nalley is nicer (today).

But people-wise (and this is no disrespect to Nalley), Regal is better.

 

I haven't checked lately, but I recall that when I lived on the northside of ATL (many moons ago), Regal had one of the largest Maxima inventories I had ever seen. That can be a blessing if you are particular about color and options/accessories.

 

I just returned from a service visit from Nalley.

The new facility is very nice and spacious, but I didn't see many smiling faces. Very sullen, not the usual banter among the writers that I've seen in the past.

I miss my past service writer with whom I had a 12 year relationship. He was very customer focused (which actually got him in hot water sometimes), but when I needed something taken care of, it was done with no excuses.

I had a 10:15 appt. and it took just about an hour before my car was attended to. I went in for the 2 recalls.

I also went in for the seat memory issue. I even had the service ticket printed out from the thread here. In conjunction with the memory issue, on occasion, the seat/wheel egress feature is also intermittent.

Of course, they tested it, but insisted that if the malfunction did not present itself, they could not change out the part for the new version. I told the writer up front that they would not be able to reproduce the problem which was the case. It is too intermittent.

Do you think if I took the car for the memory issue to Regal, I would get more favorable results?

PS:They had an incorrect phone number for me so when my car was ready, I didn't get the call. Minor.

 

Last thing first - both my wife and myself had follow-up visits with Nalley (last week), and I ordered - pre-paid - for touch-up paint.

We did not receive one (reminder) call. They had three of our (correct/accurate) phone numbers on file.

Re: seat memory - like any good/diligent service provider, Regal will diagnose the issue but will also take into consideration your findings and instructions on how to replicate.

It is important to have them press/test the #1 or #2 button(s) BEFORE they set the memory. And mention that you have unlinked/re-linked the keys to the car, used the fob and the door handle to open the car, and others have experienced the issue with the "revision A" part.