Dead VQ35. Nissan basically denies warranty.
09-09-2003, 11:52 AM
#82
Originally Posted by Kojiro_FtT
It's not the tech's job to deal with upset customers. They had to tell him they can't cover a potentially multi-thousand dollar job; they can kind of guess he will be upset. The tech's aren't paid to deal with PO'd customers. That's the manager's job.
I know my boss would never put me in front of an upset customer. (a) not my job, (b) I'm not a people person (ie. I'd probably make the situation worse).
I know my boss would never put me in front of an upset customer. (a) not my job, (b) I'm not a people person (ie. I'd probably make the situation worse).
EDIT-- They just didn't use any of the good business practices which are very common throughout the entire world, and on top of that, they treated him like a leper...
09-09-2003, 11:53 AM
#83
Originally Posted by brianc
Basically it's like this ... you mod'd, you blew, you own it.
End of story.
You claim you didn't lie but in your original post when asked if you had nitrous you said no. Wouldn't that be a lie?
You again attempted to deceive the dealer by removing all of the mods prior to taking your car in. Why? Because you knew it was your fault in the beginning.
Sorry dude you got what you deserved.
End of story.
You claim you didn't lie but in your original post when asked if you had nitrous you said no. Wouldn't that be a lie?
You again attempted to deceive the dealer by removing all of the mods prior to taking your car in. Why? Because you knew it was your fault in the beginning.
Sorry dude you got what you deserved.
You have no clue what you are talking about...so as blu said, stfu.
As far as my opinion...I gotta say while honesty is a good thing, I think telling them or letting them know you had nitrous in the first place was not a good thing. I know it was only the techs that knew, but counting on them to jeopardize their jobs by not telling the managers...that is tough one. With my stuff, I will never let them know I had as much as a new shift **** on mine. But whatever...nothing can be done now. Get you some new pistons and roll.
09-09-2003, 11:54 AM
#84
Originally Posted by Maxxxed
Dude sorry to hear about this loss, but to all fairness, you WERE fuking around with your car... so how do you expect Nissan to take the responsibility?
Bottom-line: the engine was NOS'd.
Sounds like someone is trying to screw over Nissan...but what do I know, I'm just a "hater."
09-09-2003, 11:59 AM
#86
Originally Posted by CoolMax
Bottom-line: the engine was NOS'd.
Sounds like someone is trying to screw over Nissan...but what do I know, I'm just a "hater."
09-09-2003, 12:00 PM
#87
Another bottom line: Because Matt is going to badmouth this dealer to anyone that will listen, the dealer will not only lose a few thousand $ of his $ but many more thousands of $ from the ones he doesn't refer to that dealer now. So instead of taking care of him by bending the rules a bit, they lose alot more in the way of future business. Business is not just yes/no all the time.
Matt just asked the dealer to maybe work with him a bit. ie.. giving maybe cost plus 5% on a new shortblock or something. Nobody would have lost anything on that deal. Instead they just turned their backs on Matt and pointed to the door.
Bottom-line: the engine was NOS'd.
Sounds like someone is trying to screw over Nissan...but what do I know, I'm just a "hater."
Matt just asked the dealer to maybe work with him a bit. ie.. giving maybe cost plus 5% on a new shortblock or something. Nobody would have lost anything on that deal. Instead they just turned their backs on Matt and pointed to the door.
Originally Posted by CoolMax
Bottom-line: the engine was NOS'd.
Sounds like someone is trying to screw over Nissan...but what do I know, I'm just a "hater."
09-09-2003, 12:01 PM
#88
Originally Posted by Jeff92se
Another bottom line: Because Matt is going to badmouth this dealer to anyone that will listen, the dealer will not only lose a few thousand $ of his $ but many more thousands of $ from the ones he doesn't refer to that dealer now. So instead of taking care of him by bending the rules a bit, they lose alot more in the way of future business. Business is not just yes/no all the time.
Matt just asked the dealer to maybe work with him a bit. ie.. giving maybe cost plus 5% on a new shortblock or something. Nobody would have lost anything on that deal. Instead they just turned their backs on Matt and pointed to the door.
Matt just asked the dealer to maybe work with him a bit. ie.. giving maybe cost plus 5% on a new shortblock or something. Nobody would have lost anything on that deal. Instead they just turned their backs on Matt and pointed to the door.
09-09-2003, 12:14 PM
#90
Guest
Posts: n/a
Originally Posted by Quicksilver
Actually, the bottom line is the fact that they were not professional in any manner (even if they were correct/right in their decision making), and SR20DEN was courteous enough to tell them everything and be open about it. They used it against him.
Like I said earlier, the dealership definitely could have handled the situation better from a business standpoint. I don't want to see any Maxima owner and fellow ORG member go through all this, but I honestly believe the decision they came to in the end was the only option they had.
09-09-2003, 12:17 PM
#91
Originally Posted by BiggD23
That's not true though. How was he honest and open about it? First, he removed all mods before going into the dealership. Next, he sidestepped the question about whether or not he had nitrous (which in itself is as good as saying "yes"). If he was being open and honest he would have rolled in there with mods installed and simply said "yes" when they asked him about nitrous. I know that doing either one of these things is stupid, but THAT'S being open and honest.
Like I said earlier, the dealership definitely could have handled the situation better from a business standpoint. I don't want to see any Maxima owner and fellow ORG member go through all this, but I honestly believe the decision they came to in the end was the only option they had.
Like I said earlier, the dealership definitely could have handled the situation better from a business standpoint. I don't want to see any Maxima owner and fellow ORG member go through all this, but I honestly believe the decision they came to in the end was the only option they had.
EDIT-- You're not basing your post on just todays post from SR20DEN, are you? I've followed his mods and posts since he started talking about them, and if you haven't, then you might not know the entire story (which is not posted here...just summed up).
09-09-2003, 12:23 PM
#92
Senior Member
Join Date: Aug 2002
Posts: 1,280
Originally Posted by Quicksilver
Actually, the bottom line is the fact that they were not professional in any manner (even if they were correct/right in their decision making), and SR20DEN was courteous enough to tell them everything and be open about it. They used it against him. Service departments "should" have better ethics than that. And I really don't believe that SR20DEN was trying to just screw them over for the entire bill. I know he was willing to make a compromise, but since they said that whatever he did was ok was still in his mind, he went in there expecting something that they didn't offer (they didn't offer anything, as a matter of fact).
). Other than him, it was handled the way it should have been handled. What else could they do? Kiss his *** and say "sorry you blew your engine, want a cookie?"
09-09-2003, 12:28 PM
#93
Originally Posted by Quicksilver
Actually, the bottom line is the fact that they were not professional in any manner (even if they were correct/right in their decision making), and SR20DEN was courteous enough to tell them everything and be open about it. They used it against him. Service departments "should" have better ethics than that. And I really don't believe that SR20DEN was trying to just screw them over for the entire bill. I know he was willing to make a compromise, but since they said that whatever he did was ok was still in his mind, he went in there expecting something that they didn't offer (they didn't offer anything, as a matter of fact).
I recall him contemplating playing dumb and not saying whether or not he NOS'd it. Was there something worth hiding?
Props to him for not losing his cool and being willing to compromise, but unless something was agreed to before without violating/voiding the contract/warranty, I have to stand by what I said before.
09-09-2003, 12:32 PM
#94
Originally Posted by Kojiro_FtT
The only non-professional one was the service writer whom he apparently ****ed in his cornflakes ( ). Other than him, it was handled the way it should have been handled. What else could they do? Kiss his *** and say "sorry you blew your engine, want a cookie?"
). Other than him, it was handled the way it should have been handled. What else could they do? Kiss his *** and say "sorry you blew your engine, want a cookie?"EDIT-- Being a small business owner and at one time, an investor in car dealerships, I tend to have a different viewpoint than others (who probably haven't owned their own business or invested money in making something work)...
09-09-2003, 12:36 PM
#95
Originally Posted by CoolMax
It's Nissan...I don't expect professional service, especially after seeing the ratings.
I recall him contemplating playing dumb and not saying whether or not he NOS'd it. Was there something worth hiding?
Props to him for not losing his cool and being willing to compromise, but unless something was agreed to before without violating/voiding the contract/warranty, I have to stand by what I said before.
I recall him contemplating playing dumb and not saying whether or not he NOS'd it. Was there something worth hiding?
Props to him for not losing his cool and being willing to compromise, but unless something was agreed to before without violating/voiding the contract/warranty, I have to stand by what I said before.
09-09-2003, 12:42 PM
#96
Originally Posted by Jeff92se
Another bottom line: Because Matt is going to badmouth this dealer to anyone that will listen, the dealer will not only lose a few thousand $ of his $ but many more thousands of $ from the ones he doesn't refer to that dealer now. So instead of taking care of him by bending the rules a bit, they lose alot more in the way of future business. Business is not just yes/no all the time.
Matt just asked the dealer to maybe work with him a bit. ie.. giving maybe cost plus 5% on a new shortblock or something. Nobody would have lost anything on that deal. Instead they just turned their backs on Matt and pointed to the door.
Matt just asked the dealer to maybe work with him a bit. ie.. giving maybe cost plus 5% on a new shortblock or something. Nobody would have lost anything on that deal. Instead they just turned their backs on Matt and pointed to the door.
Who doesn't do that? Is his word going to reach the typical Nissan customer?
Think of it from the dealer's point: would you be willing to accomodate someone NOS'ing their engine, knowing the potential consequences?
How much do you think he brought/can bring in to the dealership? It's not as if he's working for them.
Maybe he took the relationship for granted..."Do you guys mind if I NOS my engine?"
As far as yes/no goes: yes to mods...intake, exhaust, etc. no to mods...Turbo/SC/NOS.
09-09-2003, 12:43 PM
#97
Guest
Posts: n/a
Originally Posted by Quicksilver
He did tell them what he was doing, just not in that particular instance. He spoke to the techs (from what I gather) numerous times, and the SM said to take the performance mods off before coming in to do the warranty work. Sounds like he told them plenty, otherwise how would they know he was using N2O? The dealer SM said he'd look the other way as long as the mods were removed...
I'm not trying to "hate" or just argue for the sake or argument, but I really see nothing wrong here short of bad customer service on the dealership's part. It wasn't their fault or Nissan's fault that the piston blew. Hopefully SR20DEN will find a good resolution that doesn't cost him too much coin.
09-09-2003, 12:44 PM
#98
Originally Posted by CoolMax
Bottom line: he's going to badmouth the dealer because he didn't get what he wanted and things didn't go his way.
Who doesn't do that? Is his word going to reach the typical Nissan customer?
Think of it from the dealer's point: would you be willing to accomodate someone NOS'ing their engine, knowing the potential consequences?
How much do you think he brought/can bring in to the dealership? It's not as if he's working for them.
Maybe he took the relationship for granted..."Do you guys mind if I NOS my engine?"
As far as yes/no goes: yes to mods...intake, exhaust, etc. no to mods...Turbo/SC/NOS.
Who doesn't do that? Is his word going to reach the typical Nissan customer?
Think of it from the dealer's point: would you be willing to accomodate someone NOS'ing their engine, knowing the potential consequences?
How much do you think he brought/can bring in to the dealership? It's not as if he's working for them.
Maybe he took the relationship for granted..."Do you guys mind if I NOS my engine?"
As far as yes/no goes: yes to mods...intake, exhaust, etc. no to mods...Turbo/SC/NOS.
The real question is "How much more business would I bring in for my dealership if I do work with this guy". The answer is, a lot. Anyone who reads here and lives near him (SR20DEN) would then go to this dealership for service, people would possibly start ordering parts through mail order or internet from them...etc, etc, etc. I know the answer. I've been there and done that. This dealership just isn't professional, nor are they up to par with how to handle their own business.
09-09-2003, 12:53 PM
#99
Originally Posted by BiggD23
They would know because they look at the damage that his engine had and they know right away that it would not happen under normal operating conditions. I'm sure the fact that he had previously told some techs about the N2O didn't help the situation any, but I would bet anyone would get the same line of questioning if they brought a VQ35 in with that damage and the dealership knew nothing about it ahead of time.
I'm not trying to "hate" or just argue for the sake or argument, but I really see nothing wrong here short of bad customer service on the dealership's part. It wasn't their fault or Nissan's fault that the piston blew. Hopefully SR20DEN will find a good resolution that doesn't cost him too much coin.
I'm not trying to "hate" or just argue for the sake or argument, but I really see nothing wrong here short of bad customer service on the dealership's part. It wasn't their fault or Nissan's fault that the piston blew. Hopefully SR20DEN will find a good resolution that doesn't cost him too much coin.
09-09-2003, 07:04 PM
#101
Originally Posted by SR20DEN
I really do not welcome critizism in this thread because no one has really mentioned anything that I hadn't either thought of or tried prior to making this post. Many of you wanted to know what I was upto and how my project had been going so I gave a detail explaination of the chain of events. This is exactly the reason why I hide so many things from you people. I have a huge bag of secrets that I choose only to share with those who are open minded enough to put them to good use. I could potentialy contribute so much more to this board if the haters would just lay off.
I haven't read EVERYTHING, but let me just say you handled it about as well as could be expected. I wouldn't have taken it back to that dealer after they *knew* you had nitrous, since a different dealership wouldn't have been asking questions you couldn't answer. Also, I would have pressed a little harder and played their game of finding out what's wrong, while playing innocent. Most likely they would have just replaced it after doing a leakdown test and not tore it down. Tearing down the engine requires MORE work then just swapping in a new one.
Anyways, DAVEB needs to hear from you. He *SUPPOSEDLY* has a VQ35 or two "laying" around. One of which, ate a screw and has been SITTING there for 2-months. So, I don't buy into the Nissan corporate asks for all failures back theory. At least in this case they haven't, yet. Maybe you can use the spare for parts you need if your going to tear it down. He has another VQ35 shortblock that was attempted to be installed in a pathfinder, but wouldn't for some reason. Long shot, but maybe. Also, you can hit JR Nissan up for 30%-40% off a short block.
Anyways, my advice would have been SHADY, but next time HOLD 12V to the injector until it's crispy and go out for a nice long drive. Come home, clear the ECU, and let it sit overnight. Fire it up the next day and drive her in.
The ECU is the ONLY proof of what really happened when.
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