I tried to fill out the form at nissanpaint.com, it bounced me back, emailed the webmaster few days ago and still haven't heard from him.

i. Today I spoke to service managers in the Baltimore area. They never had any complaints from other gen 5 owners. My own service advisor says the same story from day 1 citing acid rain, gravel, road tar, solt, other bs.:-((

ii. 9/5/01 2:40PM ET (800)647-7261 Nissan North America Consumer Affairs Division, David Manzano @ ext.3784. Had a 45 min conversation. Blah-blah-blah for 45 min:-( Somehow, Nissan has no records of our issue and never heard www.nissanpaint.com and maxima.org.(?) Suggested that Nissan looks into out forum sometime. No recalls on the paint. He will rely only on dealer's opinion if my car has damage other then wear and tear, LM for my service manager. Told him for the record that I got several hundred gen5 owners in the US w/same problem not to take us lightly. He said every case is considered individually by the dealership only. "if dealer find nothing wrong with your viehicle then we can't help you here". Was about to tell to make 7 up his, but instead told him to make his superiors aware we're a major consumer force.

iii. talked to my lawyer. Since my car is past the lemon law (13 mos old 17K miles) she can only write a letter to Nissan with photos etc. There will have to be a fee paid to atty. for litigation. I WISH I HAD prepaidlegal insurance. On our own we can contact aty general's office, BBB. It is very difficult to prove that Nissan is at fault. Their defense is road conditions, us not taking care of our vehicles according to the manual, reasonable vs. unreasonable wear and tear to the paint. Yes, it is unreasonable for a paint to chip off on a brand new vehicle...

iv. If you guys are serious about this class action suit thing, make sure you take photos of your damaged car while it is covered. If you talk to someone at Nissan, always make the note of your conversation (name, contact number)and post it here. It is good to show your car to a professional bodyshop for an estimate, have some kind of professional opinion on the nature of the damage that would be acceptible in the court.

v. Someone in the forum said nobody would want a new car repainted. You know, I had my old cars painted by regular bodyshops, and I'd have preferred their paint w/lifetime wtty over Nissan's "7step extra thin clearcoat". Nissan could make good on us by giving 5K vouchers good towards a new Nissan.

I tried to keep things consie, if you have nothing to read, then go back and read it over) Just thought above may be useful as we're all proud Maxima owners.

 

I talked to my nissan guys that love my car and they gave me the same bs.
It don't surprise me that nissan never heard of it cuz most think it's just there car. The nissanpaint.com thing never worked for me either and i think he planed to send it in after alot of people fill it out.

 

Who started out nissanpaint.com? I'd like to know where we are with this. At least he could fix the site so we could enter the info.

 

I have fairly good proof that its the painting process. I have the xpel clear bra on my car and everywhere its not, chips are. And how do you get chips in the roof line? I had a Ford Probe with notoriously soft paint (Factory supported and taken care...Go Blue Oval!) and it never chipped like this. Scratched with a finger nail maybe, but did not chip. Yes something had to hit the surface to lodge the paint from the metal. But it should not be that easy. Period.

Nissan claims its road rash, blah, blah, blah. But what I am interested in knowing is how cars that travel the same roads, the same time, with the same destination do not contain such chips? My buddy at work lives in my apartment complex and has a 01 Cavalier Z24 (2 months older than mine)and it does not have chip one yet....Hmmmmmm. You tell me.

I have no desire to mess with Nissan on this anymore (which is what they want) due to poor customer service. My car is meticulously maintained and they are telling me that the problem is that I don't properly take car of my car? Huh? How does that contribute to the problem?

Nissan would rather give up a few (in the whole grand scheme of things) repeat sales than admit to a poor painting process that would cost them a very large undetermined amount of money to correct. So no matter how the issue is presented, I do not expect them to correct. I guess thats how big business is.

But I hope they do realize the word of mouth is very powerful as well. My parent are looking for a new car, I said NO Nissans (Infiniti included). They are mechanically well built but no Customer Service after the sale and NissanNA is about worthless. They don't even know their own warranties! I know, only 1 sale but if enough people do it then it will affect their bottom line which is how they make their decisions.

Sorry for my long rant but as you can see, been there done that. Got screwed.

 

One way is not to become their repeat customer. They will loose a few dollars now in sales, but the company's growth will be affected big time. Hey if I had more $$$ I'd have bought a different car, indeed. It is not fair to us, though, existing cutomers....Thats why I may not mod my car since will try to get rid of it as soon as graduate college.

 

For a sympathetic ear, apply here:

http://forums.maxima.org/showthread....threadid=60533

 

First of all... Nissan DOES read this. They really have no way to respond. I know some dealers read this as well. Again, they really cannot respond either. Wouldnt be prudent for them to repond (legally)...

As far as NissanPaint.com.... well, what do you think happened? I have a guess... I suspect they either addressed his issues personally so he would 'just go away' AND/OR sufficiently threatened him. Sorry, but as an individual, I wouldn't risk being sued for any of ya Sure, I'd jump in and try to pry your arm out of a shark's mouth, but I wouldnt take on Nissan legal department. Just read Nissan.com (not the car company). Right or wrong, thats a hard road to take. Don't blame the guy which ever route he took. We just need to reassemble/regroup.

but really I have a sneaking suspicion he just dumped his car and washed his hands of all things Nissan. That too I would understand.

 

I agree with you. He would have a lot riding on the line. I PM'd the individual who help start the site(at least I think it was him to my best recollection) with no reply so that further solidifies the point.

I know he still has the car because I see him posting. Hope nothing happened to him and he DID get a deal out of it instead of a threat.

I wish dealers would state some form of opinion. I know there are GREAT dealers out there that do try to meet customer expectations. But the problem is there are way to few of them. I would consider another Nissian (like my parents and my wife likes the Sentra...I just give dirty looks. NO discussion) but I cannot find a dealer in my area (Dayton Cincinnati) that gives good service. I always get a cocky attitude, gruff service and additional damage to my car everytime it goes to a dealer. And let me mention that this has happened at DIFFERENT dealers.

Oh well...beating the dead horse....

 

I would just like to let everyone know that if some sort of class action takes place,I'm there and will be involved with pictures, dates and names. After a 5 month wait,my dealer told me he talked to the rep(without the rep seeing my car) wrote a service invioce for the paintwork, I dropped the car off at the dealers bodyshop, where it sat for a week until The Rep came and denied all paintwork. And the work order I asked to be returned to me had the wording mysteriously changed. Now at 1.800.nissan1 my case is "Pending". The girl handling my case said she is familiar with this forum(she's a maxima owner),but did not seem to be knowledgable of this issue. Hmmm. I'm in limbo for about another two days until I hear from her. I'm not expecting much-

 

My lawyer said this wouldn't classify for class action suit...don't know why....It is possible that whoever started nissanpaint.com may have gotten a break for Nissan on condition he won't tell anybody. Folks, if anyone will get this solved for his/her car, you can tell us without telling your name. As far as grouping/regrouping, it is tough to know all pros and cons. If you'll be able to solve this w/Nissan on your own is great, but do your best to help out your comrades.

Another thing you can protect yourself with. Refrain from trying to give Nissan the bad publicity (encouraging others not to do business w/them). Take notes every time you talk to someone about the issue, and post them here. As much as we hate to be putting so much time in this, but we gotta do what we gotta do. Good luck to each and everyone.

 

i just received your pm. haven't been at home so i didn't receive the email saying i got any pm. sorry.
no i wasn't the one who started nissanpaint.com, and so i didn't get a paint job or snuffed out. no black helicopters in my area. my sig mentions the site cuz when i went there a while ago it was still functioning, but i guess not anymore.
i'm still dealing with the chips. got the touch-up paint but i'm weary of making a bad situation even worse by adding a 'nail polish' look.
as for an organized effort, even if in lieu of an actual suit, i'm game.

 

No big deal

Glad to hear...Would hate to have to start a conspiracy theory here...he he

I guess my memory is just not as good as I remembered!

P.S. Pun intended...he he