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Problems w/ 6th Gen + Lemon Law

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Old 01-18-2005, 10:30 AM   #1
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Problems w/ 6th Gen + Lemon Law

If looking for any of these old topics, use the key words to search. many old links no longer work


Post 1: Lemon Law procedures
Post 2: OEM Goodyear RSA Tires Issues
Post 3: Strut Issues
Post 4: Door Lock Issue
Post 5: Reset CEL/ECU


Mods vs. Warranty

Feel free to call 1-800-NISSAN-1 or 1-800-362-4111 for any problems with your Dealer or feel the need to talk to Nissan (edit by NismoMax80)


This is a rather detailed thread on how to deal with complaints with your vehicle and what to do if you suspect that it is a lemon.

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This is what you should do everytime you take your car to the dealership. It may seem like a pain in the a$$ but you will $ave your a$$ if you need to go to arbitration and/or court in the future.
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1-Call the dealer to schedule a time to bring in your car and make sure to confirm this time over the phone. Tell the dealer what problem/s you have.

2-Write down who you spoke with, their extension, and the time and date. This will come in handy if things get bad in the future. Remember the worst pencil is better than the best memory. Do this for any voicemail messages you may leave too. This way you can say "I left a message on..."

3-Call up 1-800-Nissan-1 and push menu option #7...wait a few moments for the new menu greeting and push menu #4. This will get you over to Nissan consumer affairs. Have your Vin# ready or if this is a follow up have your case # ready.

4-Tell your Customer service rep (CSR) what your problem is and that you have scheduled a dealer appt and provide the details.

5-Repeat step 2 for the CSR.

6-When you arrive at the dealership write down the mileage into the dealership as well as any MPG info (this can tell you if you tech drove the car really hard or not, abuse).

7-When you come back to the dealership to pickup your car make sure the mileage out on your odometer actually matches what the paperwork says. Take your car out for a test drive with a service advisor to make sure they fixed your problems. If they didn't don't get too pissed but make them file another work order and DON'T sign the first workorder. Last thing you want to do is sign for something that was never fixed. This may seem like a hassle, but the dealer should fix it right the first time. This is why Nissan service sucks in so many places. If you take a stand the first time and be polite about it you should get the right service from that point on.

Also, the mileage out is the same as the in mileage yet in reality the dealer put on miles to test drive and find problems. Make sure that the service department gets the mileage right everytime. If the make corrections to your paperwork make sure that someone in service signs for it.



8-Keep all of this documentaion in a folder along with a little $0.79 notebook of phone call logs.
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*Here is the general rule for lemon laws*
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I had a general guide for the lemon law,it still appears below, but first go to check your specific local state laws


*General Lemon Info*
Most states say that if a car has been in for repairs 4 or more times for the same repair and the same condition exists you must write a certified letter to Nissan offering them a final opportunity to fix the problem. This usually must be done in the first year or 12k miles (check for specific state laws using the above link!).

Here is a sample letter to use when you send in the letter to nissan arbitration at:

Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 191
Gardena, CA 90248
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Ok, so here is the revised version of the steps you need to take if you truely have lemon after doing your homework

1- Send a final repair notice to Nissan- MAKE SURE YOU SEND CERTIFIED MAIL

2- After almost 10 days have passed from date of receipt of the final repair letter you will get a call from someone at Nissan Arbitration (10 days should be demanded in the letter, I would even go with 7 days for faster results).

3- 99.99% chance Nissan arbitration will schedule you for a final repair. At this time an arbotrator will ask you if you have any other issues to address so that the DTS (dealership techincal specialist) has a general idea of what he's going to be up against. Make sure you have a list of issues you have for sure and also any come and go problems you hacve when you finally meet the DTS. Make sure that when you end up at the dealership for the final repair the service advisor writes verbatim what your issues are. If you can do your homework and find all TSB's that support your claims, but don't show them to anyone. Use the verbage in those TSB's to describe your problem. Last thing you want is Nissan saying you never described the problem the right way.

4- After sending a certified letter to Nissan consumer affairs you need to at the same time file a complaint with the BBB because that is how Nissan has agreed to deal with complaint/lemon problems. This is the first step if you have a lemon. Here is their contact info:

BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
http://www.bbb.org
use that link to file online

5- At the same time while you are waiting on nissan to respond the BBB will send you a packet of stuff that you will go through. Essentially they will be asking for all that stuff I put up in the above list of the first section that you should do everytime you go to the dealer. The BBB will also want all your paperwork from day 0. This means anything you can find from the pre-deal to the signing. There's a whole lot of stuff to collect. It's a good idea to become a pack rat when it comes to important papers. Always be organized. It will pay off eventually.

6- Nissan and the dealership will provide you with a rental car while your car is being fixed for the last time. Hopefully the DTS fixes your vehicle and you live happily ever after.

I doubt that will be the case. So make sure to take good notes on what happens while you wait for them to fix your car. Anytime you speak to someone make sure to write down anything that can be used in court. So, pretty much what I outlined in the first section, ok?

Make sure to demand that before the DTS flies back that you and him go for a test drive to make sure everything was fixed! Make this request to both the DTS and your arbitrator. Document that request on the work order if possible; after all this is their final repair attempt, and your last chance to get your car back the way it was intended to be.


7-When you come to pick up your car hopefully the DTS didn't split and actually listened to your request. If not make note of that, call your arbitrator and question why the DTS is gone. You will end up getting the "He has to be in court..." or "He needed to work on another case..." Regardless you should not take your car home without inspecting it first.

Request to take the service manager out for a test drive before signing anything!!! Make sure YOU drive because you know what you are looking for. Take it for a longer test drive to make sure that all is good. If your problems still exist try not to get too upset. Remember not sign any papers.

8- Attempt to keep your loaner car because you don't feel safe driving your car anymore. If they make you take your car home make sure to document that on the new unfulfilled work order. Make sure you get a copy of that work order with your statement for legal reasons! Last thing you want is Nissan/dealer saying you never complained about the final repair attempt.

Have the service manager create a new work order immediately for whatever was not fixed. DO NOT SIGN THE FINAL REPAIR ATTEMPT WORK ORDER!!!When the service advisor prints that new order and asks for you to sign make sure that you write on there that You feel that shop order #XYZ, the final repair attempt shop order#, did not fix your problems hence this work order. Also write- I feel that my car is unsafe but I have no choice to take it, if you got shimmy/strut/aligment or something serious still wrong. Sign next to that statement.



9- Call the BBB and get the ball rolling on your arbitration. You may have to refile the case because Nissan may have taken a long time to make repairs to the car.

10- Call your arbitrator to tell them that your car was not fixed and you look forward to seeing them at the arbitration.

11- At this point cut all your ties to Nissan. Do not accept any offer prior to arbitration unless Nissan offers what you want. You have given them enough chances to fix your problem. They should have never released the car with issues.

12- Your case specialist at the BBB will let you know when you need to appear for the hearing. You have 10 days before your hearing to decide if you want a lawyer or not. Save your money for now and organize your case.

13-Call a lemon law lawyer and get a list of technical experts they use for their cases. Shop around for a technical expert who can look at your car and can create a legal document stating that your car indeed has the issues you are claiming it has. This will be the best money you ever spent to support your case.

14-Decide if you want legal representation at the arbitration. You will have to pay...

15- If flying solo do your homework and create an outline of your car's problems and what day you were in to fix it plus how much time you missed at work. You got to be Matlock and have a really solid case. You want Nissan to come in to the arbitration expecting to only spend 1 hour for everything. Arbitration allows for ~2hrs for a hearing. Make sure you take at least 30-60 mins to present your case. Nissan will most likely be floored if you do your homework and have very little to say. At this point questions will be asked and time for rebuttle. Finally you will take your car for a test drive and try to demonstrate your issues. If the test drive doesn't demonstrate your issues point out the fact that the test drive did not occur under the same conditions you have when you experience problems and you would like a technical expert appointed by the BBB to look at your car. Once the BBB expert has looked at the car you will see their report and have the chance to rebut any statements on there. The arbitrator should make a decision very soon after s/he gets the BBB technical experts report.

16- If the BBB arbitrators decision is not what you sought you now need to get a lawyer and have them go through the motions. You can keep your technical report as evidence. Any evidence created by the BBB cannot be used in court; which sucks.

17- Good luck at this point with the lawyers and the courts. Hopefully a jury is more fair.

If you have any other questions PM me or IM me. I will gladly help you out.
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Filing complaints about your car
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First go to:
http://www-odi.nhtsa.dot.gov/cars/problems/complain/

Next go to Nissan:
1-800-NISSAN-1
Option 7
wait for the next menu options
Option 4

For both of these have your Vin# ready
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I can only imagine what the dealer is going to say about me

threads for reference where members "lemoned" their Max:
http://forums.maxima.org/showthread.php?t=384577

http://forums.maxima.org/showthread.php?t=382080

http://forums.maxima.org/showthread.php?t=295270

http://forums.maxima.org/showthread.php?t=329767
If looking for any of these old topics, use the key words to search. many old links no longer work

Last edited by NismoMax80; 02-02-2009 at 01:10 PM.
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Old 02-25-2005, 10:50 AM   #2
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OEM Goodyear RSA Tires

The RSA tire has been known to "split" on the sidewalls. Please check them atleast when rotating or during oil changes for defects. If you find a split contact Goodyear for warranty. 1-800-321-2136 start a claim first then head to your closest GY.

You should get atleast the defective tire(s) replaced free. Some like myself convinced GY customer service to replace all 4 with a different tire w/in the GY company. I went with the
Dunlop SP 5000 M <---click

For further reference:
letter sent out:
http://forums.maxima.org/showthread....ght=rsa+letter

http://forums.maxima.org/showthread.php?t=388048

http://forums.maxima.org/showthread.php?t=378209

http://forums.maxima.org/showthread.php?t=349692

If looking for any of these old topics, use the key words to search. many old links no longer work

Last edited by NismoMax80; 02-02-2009 at 01:10 PM.
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Old 02-25-2005, 10:57 AM   #3
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04 Struts (hollow sound L and/or R side)

Update:
For whatever reason, each version of the Maxima (tranny, leather differences) has a different part #. But as long as your dealer replaces both your struts and the # end with 6 you are good to go.


Bad Strut Symptoms

Nissan has finally redesigned the 2004 Maxima strut. If you feel yours may be defective, read the posts below and/or contact your dealer.

These #'s are for 2004 SE 5 speed auto w/ leather only:
Old Part #'s: 54302-7y425 54303-7y425

New Part #'s SE leather and 4sp SL: Right 54302-7y426 Left 54303-7y426

For SL 5speed: Right 54302-7y026 Left 54303-7y026

Even if you only have one defective, both should be replaced with the new ones.

If your dealer is unaware of new #'s and will not order you the new ones, contact Nissan through email or phone to get their approval.

Threads for reference:
http://forums.maxima.org/showthread.php?t=340880&page=3

http://forums.maxima.org/showthread.php?t=386689

alignment?
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SL 4speed strut is the same as SE auto w/ leather. SL 5 speed has been replaced witht the second new strut #'s in June 2006. (Not certain if the 0 indicated SL 5 speed or if this is yet another Strut.)

SE auto w/o leather or SE Manual, the above part #'s do not apply to you. Although the new part may apply to you. Contact Nissan to check if there is a new strut available:


1 800 NISSAN-5

if you have info to add (new part #'s for SL or 5sp w.o leather, or 6 sp) please pm me to update this further.
---------------

tired of OEM struts? check the Modification STICKY. aftermarket struts and shocks are available as well as coilovers.
with the entire forum revamp, to see old links: change "showthread" to "oldthread" in your address bar after clicking the link.

new part if hearing noise but strut not broken:
http://forums.maxima.org/showthread.php?t=562661

Last edited by NismoMax80; 05-29-2008 at 08:11 PM.
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Old 04-05-2005, 07:06 PM   #4
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Get locked out?

For those that feel it necessary to leave your keys in your Max and have unfortunately been locked out:
http://forums.maxima.org/showthread.php?t=393255

no one has gotten their dealer to fix it as yet. There seems to be a possible DIY fix though. (see post #7) otherwise:

If dealer cannot fix, report to Nissan and
A) don't leave your keys in your car
or
B) unlock all 4 doors

please reply to above thread if you can add a solution.
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Old 01-26-2006, 06:01 AM   #5
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CEL aka SES light/ECU reset

For those interested in reseting their ECU or SES light:
http://maxima.theowensfamily.com/ecu.asp

also: http://forums.maxima.org/showpost.ph...4&postcount=24

and: http://forums.maxima.org/showpost.ph...0&postcount=27

Please note, if you have a problem, you have a problem. You should see a dealer or try Auto Zone to read the codes. Simply resetting your (Service Engine Soon) light or placing a sticker over it doesn't make it go away.

with the entire forum revamp, to see old links: change "showthread" to "oldthread" in your address bar after clicking the link.

Last edited by NismoMax80; 12-12-2007 at 01:09 PM.
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