Removable Tray Under Front Armrest
03-26-2008, 10:43 AM
#1
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Join Date: Feb 2008
Location: Central New Jersey
Posts: 56
Removable Tray Under Front Armrest
I titled this thread incorrectly I meant to say "Removable Tray Under Front Armrest"
When I got my new 2008 Maxima aprox. three weeks ago I was surprised to find out the next day that a removable tray under the front armrest was missing. I knew there was supposed to be one there as I rented an 08 Maxima only two weeks earlier and noticed one under the armrest. I called the dealer and spoke to the salesman who said he would get me one. (I never heard back from him) A couple of days later I had to bring the car in to get the rear window switch replaced so I mentioned the missing tray to the service manager. They came back to me claiming there is no tray that goes under the armrest. I showed them a picture in the owners manual and we checked the specs on the web page which noted the "removable tray" and they still claimed there is no tray that goes under the armrest. Well it is two weeks later and they say they found out I was correct and they ordered it last Thursday but it is on back order so I may have to wait a while.
Strangely enough I called about five other Nissan dealers in my area and spoke with the parts dept. I got a different answer form each. One claims I had to order the entire armrest/console to get the tray; another says that only the 04 - 06 models had the tray, another says it only came with the premium package; another found it and would order me one for 21.00 and the last says there is no console tray (backing up what my dealer originally claimed)...
Am I imagining this tray? Do you guys out there with an 08 have a removable tray under the front armrest???
When I got my new 2008 Maxima aprox. three weeks ago I was surprised to find out the next day that a removable tray under the front armrest was missing. I knew there was supposed to be one there as I rented an 08 Maxima only two weeks earlier and noticed one under the armrest. I called the dealer and spoke to the salesman who said he would get me one. (I never heard back from him) A couple of days later I had to bring the car in to get the rear window switch replaced so I mentioned the missing tray to the service manager. They came back to me claiming there is no tray that goes under the armrest. I showed them a picture in the owners manual and we checked the specs on the web page which noted the "removable tray" and they still claimed there is no tray that goes under the armrest. Well it is two weeks later and they say they found out I was correct and they ordered it last Thursday but it is on back order so I may have to wait a while.
Strangely enough I called about five other Nissan dealers in my area and spoke with the parts dept. I got a different answer form each. One claims I had to order the entire armrest/console to get the tray; another says that only the 04 - 06 models had the tray, another says it only came with the premium package; another found it and would order me one for 21.00 and the last says there is no console tray (backing up what my dealer originally claimed)...
Am I imagining this tray? Do you guys out there with an 08 have a removable tray under the front armrest???
03-26-2008, 10:53 AM
#2
NINE-time Maxima Owner
Join Date: Jan 2003
Location: Charlotte
Posts: 680
I titled this thread incorrectly I meant to say "Removable Tray Under Front Armrest"
When I got my new 2008 Maxima aprox. three weeks ago I was surprised to find out the next day that a removable tray under the front armrest was missing. I knew there was supposed to be one there as I rented an 08 Maxima only two weeks earlier and noticed one under the armrest. I called the dealer and spoke to the salesman who said he would get me one. (I never heard back from him) A couple of days later I had to bring the car in to get the rear window switch replaced so I mentioned the missing tray to the service manager. They came back to me claiming there is no tray that goes under the armrest. I showed them a picture in the owners manual and we checked the specs on the web page which noted the "removable tray" and they still claimed there is no tray that goes under the armrest. Well it is two weeks later and they say they found out I was correct and they ordered it last Thursday but it is on back order so I may have to wait a while.
Strangely enough I called about five other Nissan dealers in my area and spoke with the parts dept. I got a different answer form each. One claims I had to order the entire armrest/console to get the tray; another says that only the 04 - 06 models had the tray, another says it only came with the premium package; another found it and would order me one for 21.00 and the last says there is no console tray (backing up what my dealer originally claimed)...
Am I imagining this tray? Do you guys out there with an 08 have a removable tray under the front armrest???
When I got my new 2008 Maxima aprox. three weeks ago I was surprised to find out the next day that a removable tray under the front armrest was missing. I knew there was supposed to be one there as I rented an 08 Maxima only two weeks earlier and noticed one under the armrest. I called the dealer and spoke to the salesman who said he would get me one. (I never heard back from him) A couple of days later I had to bring the car in to get the rear window switch replaced so I mentioned the missing tray to the service manager. They came back to me claiming there is no tray that goes under the armrest. I showed them a picture in the owners manual and we checked the specs on the web page which noted the "removable tray" and they still claimed there is no tray that goes under the armrest. Well it is two weeks later and they say they found out I was correct and they ordered it last Thursday but it is on back order so I may have to wait a while.
Strangely enough I called about five other Nissan dealers in my area and spoke with the parts dept. I got a different answer form each. One claims I had to order the entire armrest/console to get the tray; another says that only the 04 - 06 models had the tray, another says it only came with the premium package; another found it and would order me one for 21.00 and the last says there is no console tray (backing up what my dealer originally claimed)...
Am I imagining this tray? Do you guys out there with an 08 have a removable tray under the front armrest???
03-26-2008, 07:17 PM
#7
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Join Date: Feb 2008
Location: Central New Jersey
Posts: 56
Beleive it or not I suggested that to the Service Rep during a follow up phone call. He said that him and the parts manager checked the car on the floor and there was no tray... Interestingly enough I received a sattisfaction survey in the mail when I got home today. I will be sure to note the BS I am dealing with... I am sure they will be offering some discount coupons or a free oil change soon for my headache...
03-26-2008, 09:10 PM
#10
All of the replies are about 07 maximaz.. you have a 08 correct? I gotta 08 SE n there is no tray in my armrest.. you got a pic or something to show as an example cause im not 100% positive on what your talking about but as much as i know my 08 dont have any removeable trays in the armrest.
03-26-2008, 11:04 PM
#11
Senior Member
Join Date: Sep 2005
Location: Bay area, CA
Posts: 621
I have it in my 05 SE. They have got to have more than one maxima on the lot. Just go in there, take the tray from the one thats on the showroom floor, put in ur maxima and go home. LOL....
....OR you could try another dealer.
....OR you could try another dealer.
03-30-2008, 07:05 PM
#12
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Join Date: Feb 2008
Location: Central New Jersey
Posts: 56
All of the replies are about 07 maximaz.. you have a 08 correct? I gotta 08 SE n there is no tray in my armrest.. you got a pic or something to show as an example cause im not 100% positive on what your talking about but as much as i know my 08 dont have any removeable trays in the armrest.
Last edited by Bkern207; 03-30-2008 at 07:08 PM.
03-30-2008, 10:35 PM
#15
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Join Date: Mar 2008
Posts: 7
Ok, I retract my comment. I just noticed it after I read this! I do have the tray, that thing is like hidden I never notice it was a tray. I was complaining when when I first seen the front armrest I had an 03 altima. the front arm rest was more deeper and now I see why, lol.
Yea, I think you should go on the lot yourself and act like youre trying to get a different color maxima and look in the arm rest. Then show it to them. BTW, I have a 04 SL so you're 08 should have it.
Yea, I think you should go on the lot yourself and act like youre trying to get a different color maxima and look in the arm rest. Then show it to them. BTW, I have a 04 SL so you're 08 should have it.
03-31-2008, 07:52 AM
#19
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Join Date: Feb 2008
Location: Central New Jersey
Posts: 56
I actually wound up purchasing the tray from another dealer for $20.00. It agrevated me so much that I sent a two page letter of complaint along with the survey I sent back to Nissan. I can care less about the $20.00 but the fact that I still have not gotten any response from my dealer yet really bites... Now they will learn the power of the pen.
03-31-2008, 09:21 AM
#21
NINE-time Maxima Owner
Join Date: Jan 2003
Location: Charlotte
Posts: 680
If that is true, then Nissan needs to update the '08 Maxima Interior Specs page on their website, which still lists...
"Center console with removable tray in armrest"
...as a standard item for both SL & SE.It does list the "Side Cargo Nets" as standard for both trims, but not the large center one. That did come with my '07 SE.
Last edited by jcalabria; 03-31-2008 at 09:29 AM.
03-31-2008, 12:42 PM
#22
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03-31-2008, 05:52 PM
#23
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04-01-2008, 06:43 AM
#25
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Join Date: Jan 2008
Posts: 35
I have an 08 SL and it didn't come with a removable tray. I will be contacting the dealer I purchased the car from. I hope I don't run into issues like you did. Why is it so freaking difficult for dealers to just give you what you paid for. You spend over 30k on a car and they wont give you the $20 part that is suppose to come with it in the first place. Freaking sick man!!! Why do they charge for floor matts. It's dumb. Like that's an aftermarket product... What are they going to think of next....
04-01-2008, 11:20 AM
#26
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Join Date: Feb 2008
Location: Central New Jersey
Posts: 56
I have an 08 SL and it didn't come with a removable tray. I will be contacting the dealer I purchased the car from. I hope I don't run into issues like you did. Why is it so freaking difficult for dealers to just give you what you paid for. You spend over 30k on a car and they wont give you the $20 part that is suppose to come with it in the first place. Freaking sick man!!! Why do they charge for floor matts. It's dumb. Like that's an aftermarket product... What are they going to think of next....
For anyone interested the actual part number for this removable tray for the 08 model is 96925ZK30C...
04-15-2008, 09:50 AM
#29
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Join Date: Dec 2007
Location: SoCal
Posts: 7
Sounds like cost-cutting to me. And double-check the fine print on the '08 brochure, I'm quite certain it's got the typical "specifications subject to change without prior notice" jargon. All that Nissan and/or the dealer has to do is wave that flag and it's pretty much game-over.
As for the slow dealer response - that's a real shame. And sadly that's a trend that is becoming all too familiar. Track down a different dealer (even if it's a longer drive) and look for one that has some kind of customer service excellence award - I can't remember what Nissan calls it. It's not a guarantee that they'll take better care of you but they do strive to hang on to those awards, so they've got more to lose than the dealers without the award.
Good luck.
Dave
'07 SE
As for the slow dealer response - that's a real shame. And sadly that's a trend that is becoming all too familiar. Track down a different dealer (even if it's a longer drive) and look for one that has some kind of customer service excellence award - I can't remember what Nissan calls it. It's not a guarantee that they'll take better care of you but they do strive to hang on to those awards, so they've got more to lose than the dealers without the award.
Good luck.
Dave
'07 SE
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