Idok and Ana1016,

Out of curiosity what is the production date of your car? I wonder if were all within the same month

 

My production date is 11/09. What is yours?

 

Again, merged the IPHONE threads. Please keep all your iphone discussion in 1 thread. There is NO reason to make multiple threads for 1 phone class....

 

Manufacture in 12/09.

I have an apnt this Friday to look at the radio again and I will plug my phone into other maximas on the lot

 

After talkig with the service manager I'm droping the car off Wednesday so they can look through and fix/ replace the radio! Finally I feel like I'm getting somewhere with this.

Has anybody else taken their car in yet??

 

Idok and Ana1016 and anyone else who has had these issues, I urge you to make a trip to the dealer and let them know about any and all of you problems. Ask them to atleast notify Nissan about your issues. This way once a couple of different dealers contact Nissan about the 2010 radio they will make moves on their end to resolve these issues and they can respond to the dealer that they have heared of this and are aware of these issues. Being the new car buyers im sure we are the first to experience these problems.
My point is they will take these problems more serious if more than one person/dealership talks about it. So please do me and yourself a favor and take a trip to a nissan service center and complain about what is going on with your radio/iphone music, phonebook and anything else with you radio. Its the only way it will get fixed. You bought an expensive new car, no matter how little the issue might be ( like the handset phonebook showing up as "A09h028hhks883h898762" instead of John Smith) you deserve to have everything work perfect.

Thank you for your time, im sure everyone else is just as busy as I am

 

My 2010 Max with Tech Pkg is doing similar things. I own an iPod Touch 2G and it randomly disconnects from the Nav interface. I get a message saying it is searching for the USB.

Rebooting the iPod does nothing. However, I am beginning to see a pattern. When I turn the car off and restart the iPod seems to be sensed again by the Nav interface and works fine. This happened to me last night. I rebooted the iPod and still had no luck. When I got home I shut the car off, waited a minute and then restarted the car. BINGO! The iPod was showing on the screen again.

Please let me know if you have experienced what I just described. I want to go to the dealer with as much info as possible. I get a feeling they will blame the iPod and not the car. I think its the computer running the Nav interface, not the iPod.

 

Well you are the fourth person now ive heard of. The first time i went to the dealership they blamed the iphone. Ive been a second time and if you read my post on this thread you will see where i stand. Please go to your dealer with your problem, tell them you have heard of others with this problem and ask them to notify Nissan.

it as simple as this

1 person complains= nissan thinks its a problem on the drivers end

multiple people complain= nissan says well we might have a problem here.

Please have your dealer contact Nissan...Please

 

My Nissan dealer is a 70 minute drive and the weather has been awful the past few weeks. I still have a TPMS warning light that has been glowing since day one that still needs fixed. That's the price for living in northern WV in the winter. Hopefully I can talk to the service manager this week and get the ball rolling. The more folks that report this issue the more likely we are to get it fixed.

 

Wow...I'm going to admit my ignorance on this one, but I have no idea. Where would you find this information?

 

Open the driver side door and there is a plate that shows the production month and year.

 

I updated the software on my iphone to version 3.1.3 yesterday and today I did not have any issues with my iphone/ipod interface. Admittedly it was just a short trial lasting 20 minutes or so. I tried eveything that previously had caused an error and had no problem. I could change songs on the iphone using the dash control and it responded faster. Before the update there was a long lag after pressing the dash control before the song would change. To the others who have share the iphone/ipod problems what software version is your iphone or ipod?

 

Another owner of a 2010, prem+tech package. with an Apple Touch 2nd Gen When i first noticed the issue, I reformatted my touch, thinking the fault was from my end. I took it in to the dealership, and the service advisor initially tried to sell me some bull about my songs being illegal downloads. When I told him, they were original copied directly from cd's he changed his tune and said they would call Nissan.
Went back and they still didn't find anything wrong with it, Went home and upgraded the Apple software to version 3.1.3, The problem abated for a while, and it is back. I get the occasional, 'check usb connection", not being able to select the songs from the screen, and sometimes, just freezing, up.
I thought my case was Unique. I will monitor this thread and probably head back to the dealership this weekend with this new info

 

I'm asked this same question a while back. I am currently running 3.1.2 firmware. Idok, if you think the firmware version has somthing to do with it they why does your phone work fine in your wife Murano? It wouldn't be that different cars perfer different firmware. I don't think this is where the issue lies.

I haven't had a freeze up in a while now but I credit that not to the radio working better, I just have done things I've noticed tend to cause this error. When I listen to my music from my phone I just pick a single album or somthing of that nature that only gives the radio a smaller amount of songs to play through. When I choose to play a playlist of like "songs rated 5 stars" that gives the radio 570 songs to flip though for example is when I notice the jam up. As long as I keep it simple for the radio, I have no problem.

The problem is still there and I believe it is a problem with the radios iPod interface but untill it gets resolved I "dumb it down" for the radio and it seems, for a good while now, to work. I still complain to my dealers service center because the thing should work if I'm playing a list of 60 songs or a list of 5000 songs.

Try this and give me some feedback on what you experience.

 

Thanks for your post. I have a couple of questions. I think you have had your 2010 longer than some of us, when did buy yours and what it the production date? The Apple software version 3.1.3 was just released this month, how long did you use it before the symptoms returned.

I'm surprised there are not more people reporting this issue. Maybe not that many 2010 owners use the iphone or ipod touch? I am curious if there are any 2010 owners with the Navigation system using an iphone or ipod touch with out any issues?

 

It is snowing presently. So I will have to get back to you with the production date but I bought it in October. I took mine back the 1st week I got it. The first thing I was told was, the system was advanced and the technicians didnt really know much about it. And I believe I posted in a thread here sometime ago, asking if anyone else got the issue.

I didn't even realise there was a new ipod software (i usually leave the apple in the car, unless I am parking on the street which I rarely do) until I thought it was time to reformat it again. I couldnt really tell you how long it worked, might be the placebo effect, but I got more adventurous and tried to select songs I had stopped bothering with, and noticed I still have the issue. So I would say by the next day.

It is pretty annoying for me, since this is a feature i looked forward to having in my new car, after using a tape adaptor in my 6th Gen for 4yrs..

 

Somewhat good news !

Went to the dealership today AGAIN and I was supposed to meet with the service manager and drop my car off there to stay a couple days so they could listen to the XM radio problem through out the day because it seems to happen in the morning and night. When I last met with him last Friday he typed everything up from the XM problems to the iPod/iPhone problems. He made the appointment I had today and said he was going to call the Tech Line and explain symptoms to them and hear what they had to say.

I was early to my appointment today and did not see him when I arrived. After asking around come to find out he had already left for the day. At this point I was feeling upset and hopeless. After asking around some more I found out that the manager I was supposed to meet with today had already ordered me a whole new radio unit and they were still waiting on it to arrive. That is good news but I never got a chance to find out what Nissan had to say about it. So at this point I don't know if it's a problem Nissan recognized or if they have even heard of it. I'm goin to call back tomorrow to find out what the tech line had to say.

I really believe that all my problems are because of the radio but I guess soon enough I'll know for sure and if at least one of the issues fade away. So that is somewhat good news...

 

I order the Upac-NIS2 today and it should be here next week. Hopefully I will get to installing it later in the week or next weekend. Here's to hoping it works as advertised.

-Rich

 

My Radio is ordered but they are currently back ordered and not shipping out at this time. The service manager said it sounds like they might have found a problem and are fixing before they start shipping them again.... That would be nice!

 

Nice let me know how it goes... Do you have an iPhone? I wanna know wether or not it will charge the phone with that unit. Also if you could write a detailed review of the install and how you did it that would be awesome as well. That will def make its way into the how to section.

 

Yeah, I have a 3G and hoping that this will calm my lack of Satellite radio for now. Hopefully the install will go smooth but knowing me, it will have it's quirks.

 

I took mine to the dealership today. No surprises, they had not heard of the iphone/ipod issues with the 2010 audio system, Service manager is going to call Nissan's tech line and see what they say about the problem. I tried my iphone on one of the Maximas on the showroom floor and immediately had issues. Is there anyone driving a 2010 with tech package using an iphone or ipod touch for music that is not having issues?

 

Thank you for going to your dealership Idok, I know it wasn't a short trip for you. Like I had stated earlier my dealership ordered me another radio ( I also have the tech pack) and when they checked on the status of shipment they noticed the unit is back ordered and is not currently shipping out any units. Hopefully this means they are attempting to resolve the problem before they ship them out again. I would think it was a problem with all 2010's with the tech pack but as I mentioned earlier it takes a certain somthing to set the error off. So some one could have the 2010 wih tech pack, only have three albums on the phone and never experience what we are going through. If I am listening an album in the phone previous to hooking it into the unit, then plug the phone into the unit and continue to only listen to that album I can play those song changing through the tracks with no issue what so ever.

Like I said, hopefully this is what they are waiting on before the ship out the units again. Which is a good thing because if you think it's hard to convince your dealership it's an issue with the car and not the phone, imagine after they switch the radio unit with another one that was made before this "hopefully a fix" and the issue is still there... Good luck convincing them it's the cars radio then.

Thank you again for taking that trip to the dealership. The more numbers of the same problem coming to surface will only help us out.

 

Service manager from my dealer called today. He had talked with Nissan's tech system. Basically they were clueless about the issue and the tech line suggested that videos on my ipod and iphone might be causing the problem. The reality is I don't haved any videos on my iphone and the suggestion that is the problem is absurd. The tech line advised my service manager there are very few reports of issues with the iphone/ipod like we have discussed.

Like Flip2cho stated earlier everyone who is having these issues needs to report them to your dealer. Right now Nissan does not think there is a problem.

Is there anyone with a 2010 Maxima with tech package who is not having issues with the iphone/ipod audio interface? Thanks!

 

Hey,

Have had my 2010 premium and tech for a little over three weeks and I am starting to see these problems. The most frustrating thing is the handset phonebook number "agh16544322derf54156rgf" I want to punch the f'n screen. Also, I try to play pandora through a cable I bought at best buy and doesnt work at all, it goes straight to my ipod on my iphone 3g. I just upgraded it to the latest version today and I tried messing with the radio however, it's the same if not worse. Is there a recommended cable I shoud be using? Or does that "Scoche" thingy really work? This is getting so frustrating. Is there a specific dealer in the NYC tristate area that will actually do something about this problem? Even if it is to report it to Nissan USA.

 

Thank you for sharing your problems. Misery loves company and I think I speak for everyone when I say its a little comforting knowing this happens to more than just one person. Atleast this makes us believe even more that it's not a problem on our side. Your problems sound like everyone elses who has come foward with their symptoms. The best thing to do is visit the dealer and have them let Nissan be aware of what your symptoms are. If people keep coming foward with this problem the quicker Nissan will put out an official re-call on the radio instead of just fixing them one by one after the owner had to convince the dealership it's not a phone problem. So please contact your dealer.

As far as what cord you should use for you iPhone/iPod, if you have the tech pack you should have a USB port in the center console and the regular cord you use to charge and connect it to the computer works just fine. There is no need to buy a seperated cord for it.

 

I'm confused. Is it just owners of the 2010 having issues with the iPhone disconnecting randomly or are 2009 owners having similar problems? I know in my 09 that it takes 3-6 connect/reconnects before the system recognizes that there is a device connected. However once it connects, it works just fine.

Do you guys have issues with the head unit not recognizing your phone and it takes multiple tries?

I normally use my ipod, but the damn thing seems to be going dead, so I can't blame the car for that issue.

 

Well, I have it installed and trying to figure out what I have done wrong. It plays through the speakers and I can change songs but it won't show up on my display and let me navigate through the folders. Going to open her back up when I find time, but for now it's still a work in progress.

 

Good to hear that its installed and playing.. How was the install taking off all of the parts and everything?

Is it charging your iPhone? I have one place telling me that it doesn't charge it but then I have the company telling me that it does so it is alittle confusing as to wether or not it does or doesn't.

When you installed it did you flip all the toggle switches the way that they are suppose to and go through the exact programming that the manuel says? That maybe be your issue as to why nothing is showing up on the screen. From what I read you have to type something before you put the playlist name in order for the system to recognize it like playlist 1 or something like that.

 

Just purchased a 2010 Maxima SV with Premium and Tech packages. 39.3k MSRP. Am also experiencing the 'Check USB Memory' issues when connecting an 8mb iTouch G2. The iTouch will connect fine to the car using the stock apple usb cable that came with the iTouch. When connecting to the car, everything works great on my initial song search and selection. When I decide to hunt around and select another artist, I receive the 'Check USB Memory' error. If I unplug the iTouch from the car then plug it back in, everything is back to normal until I play a song then search and select a new song. Definitely something going on with the interface!

 

And yet another... I told them I wasn't crazy Thank you for sharing your problem. Please notify your dealer of your issues and have them report it to Nissan. Hopefully soon this problem will have a recall if more and more people notify Nissan.

Congrats on your new ride by the way

 

I will right up a short install after I take it apart and put it back together, but it wasn't that bad. The hardest part was the piece right below the radio itself, I thought I was going to break it.

It's not charging my iPhone, but I need to find out what firmware it's running and update. After that, it should be fine, my guess it's running an old version of the firmware.

All toggle switches are up and the only thing I am not 100% sure on is when you hook it up. I am going to disconnect everything, update the firmware, and then reinstall exactly how the instructions say.

Where did you find this information about the Playlist and what not showing up?

 

Awesome.. Can't wait to see the step by step and how where you put everything and take everything off. I have taken off that bottom piece once and your right I was scared that it was going to break as well but that is the only piece that I know how to actually take off, lol.

I am going to try to find out where I saw the information about the playlist before and once I find the link I'll PM it to you.

UPDATE: Hey sorry man I tried my best looking for that infromation but could not find it anywhere. I am almost 100% sure that I saw it somewhere online but I will check more later on for it.

Basically what is said is that in order to get the device to recognize that it is playing a playlist and show the names of the playlist you would have to put for example Playlist1 and then the name of your playlist so it would look like this; Playlist1 CarJams. But like I said i'll look later and see if I can find it at home online.

 

I have a 2010 Maxima with the Tech Package and have been using a 2nd Gen iPod Touch with version 3.1.3.

I am frequently getting a message that tells me the unit is looking for the USB. This happens usually when I switch from one Podcast to another. The iPod interface will not allow me to reconnect even if I reconnect the USB cord, reboot the iPod or shut off the car unit. It only works again if I shut off the car and start from scratch. When I do that it must be rebooting the onboard computer that controls the NAV, radio, SAT and AUX.

Unfortunately this is not a good solution as one can not just pull over to the side of the highway everytime the iPod disconnects.

I tried something new today. I connected my old iPod Classic and kept switching from Podcast to Podcast. Thus far I have had no problems. I will try again and see if I have any problems going forward.

Even if the older iPods work this is unacceptable. We all paid in excess of 30K for the Maxima and the Tech Package (a $2k add on) is supposed to work with the iPod and iPhone (all iPods not just older ones). This presents a problem for those that use their iPhones to store music and Podcasts. I do not think the Maxima's hardware/software works properly with the IPhone and iPod Touch.

Now the hard part: Convincing Nissan that there is indeed a problem. Our warranty should cover this but only if Nissan is ready to acknowledge that a problem exists. They are likely to blame the iPod. Some of you have already had Nissan tell you this.

How are you other owners making out with the dealers? I want to have all my facts in hand before I bring the car in.

 

@baker ... good call using an older iPod. Glad to hear that works. After looking at my owner's manual (reference the index for iPod) there is a list of approved iPod devices. The iTouch G2 is not listed there. Even though my G2 iTouch loads up on screen initially, there are definitely some issues with that device and the max. I think I remember reading somewhere that the newer iPods etc.. are using 5v instead of 12v. It might still be an intermitant voltage issue causing the connection / memory etc. to fail temporarily. Sucks, but at least there is mention in the owner's manual for the 2010 car that these are not supported. I might have to see about buying an iPod Classic or one of the other older approved iPods on ebay or something.

 

Thanks Flip2cho! The max RULES!!!

 

Another thought, maybe if we use the voltage regulator attachment (Apple Scosche passPORT charging adapter) it might stabilize these unapproved devices. I remember seeing that the 09' max owners needed this adapter to get the G2 iTouch and newer iPhones to charge while connected to their max. Just a random idea.

 

Just an update, called the dealer to check on the status of the radio and it is still backordered and not shipping out yet. Cross your fingers and hope it's because they are solving this issue.

As far as the car only being compatible with the older iPods, I'll have to re-read the manual to check on that but come on... It's a 2010, what a sham if these things won't work with a phone that has been out in some cases (3G) for two years now. Again if that is the case why pay extra for a TECH pack that is 2 years behind in technology. My dealership and the tech line never said anything about the problem being my phone was too new.

Let's all keep complaining untill we see results or answers that aren't just a "blame game"

All things aside, wow I still love this car how about y'all... Tonight I was at an ABC liquor store and a clerk walked up to be and said " Ill make a deal with you. I will buy you everything on this whole top shelf.... If you give me your car." Nice funny guy, he had me all the way up untill the car part.

 

Here's a scan of page 4-94 from the 2010 owner's guide. Definitely frustrating that the vehicle does not support the latest being a 2010 model.

@Flip2cho - Good luck with the new stereo, definitely keep us posted. Totally agree, the MAX RULES!!! Hehe, funny ABC dude.

 

I guess you are absolutly right. I don't know why that didn't stick out with me. I still have to stick with my comment of a 2010 with tech package only compatible with the oldest iPhone. That iPhone is 3 years only this June. What and upgrade for the USB only "compatible" with the First, three year old now, 2G iPhone. What a sham.