Bullydog Feedback!! Got questions???
Member
Joined: May 2009
Posts: 284
From: NY
TO TBA:
First, let's get this straight, we/I are not Internet Bullies!! Second, we are CUSTOMERS who paid Hundreds of Dollars to get a product that already has claims of what it can do on their webpage.
Now that this is out of the way; let me go on to say that moreover we are the ones who are on the losing end, all we've been doing is waiting (patiently, I might add) for the BD to live up to their promise of correcting or updating the things they said they'd do.
Is it wrong for us to demand action after we have already paid for such a product that advertises what it can do but hasn't done.
If you bought an Air Conditioner for your house and it didn't work would you sit and wait 30 days under blistering heat before returning it?
Not trying to be a smart @$$ or nothing but this is just how we feel.
First, let's get this straight, we/I are not Internet Bullies!! Second, we are CUSTOMERS who paid Hundreds of Dollars to get a product that already has claims of what it can do on their webpage.
Now that this is out of the way; let me go on to say that moreover we are the ones who are on the losing end, all we've been doing is waiting (patiently, I might add) for the BD to live up to their promise of correcting or updating the things they said they'd do.
Is it wrong for us to demand action after we have already paid for such a product that advertises what it can do but hasn't done.
If you bought an Air Conditioner for your house and it didn't work would you sit and wait 30 days under blistering heat before returning it?
Not trying to be a smart @$$ or nothing but this is just how we feel.
My point, if poorly articulated, is that up to a point there is an advantage to working with a supplier vs. being antagonisitic. Once that threshold is crossed it may work against you. It's awfully hard to retract information from the internet.
As a for-instance, I recently had a problem with a bathtub who's materials failed. Although it took a considerable amount of time, by being firm but "nice", I was able to receive full compensation for the defective tub above and beyond the stated policy. I believe if I had been too antagonistic the manufacturer would have been far less helpful.
This thread alone should be useful in garnering the attention you desire.
Member
Joined: Mar 2009
Posts: 253
From: Chicago, IL
TO TBA:
First, let's get this straight, we/I are not Internet Bullies!! Second, we are CUSTOMERS who paid Hundreds of Dollars to get a product that already has claims of what it can do on their webpage.
Now that this is out of the way; let me go on to say that moreover we are the ones who are on the losing end, all we've been doing is waiting (patiently, I might add) for the BD to live up to their promise of correcting or updating the things they said they'd do.
Is it wrong for us to demand action after we have already paid for such a product that advertises what it can do but hasn't done.
If you bought an Air Conditioner for your house and it didn't work would you sit and wait 30 days under blistering heat before returning it?
Not trying to be a smart @$$ or nothing but this is just how we feel.
First, let's get this straight, we/I are not Internet Bullies!! Second, we are CUSTOMERS who paid Hundreds of Dollars to get a product that already has claims of what it can do on their webpage.
Now that this is out of the way; let me go on to say that moreover we are the ones who are on the losing end, all we've been doing is waiting (patiently, I might add) for the BD to live up to their promise of correcting or updating the things they said they'd do.
Is it wrong for us to demand action after we have already paid for such a product that advertises what it can do but hasn't done.
If you bought an Air Conditioner for your house and it didn't work would you sit and wait 30 days under blistering heat before returning it?
Not trying to be a smart @$$ or nothing but this is just how we feel.
Thread Starter
Senior Member
Joined: Dec 2004
Posts: 1,055
Clearly it's frustrating to not receive what's been promised. Having neither purchased one of these units, nor really looked into it's full claims, I'll gladly concede to others more knowledgeable on the specifics of what's been promised vs. delivered.
My point, if poorly articulated, is that up to a point there is an advantage to working with a supplier vs. being antagonisitic. Once that threshold is crossed it may work against you. It's awfully hard to retract information from the internet.
As a for-instance, I recently had a problem with a bathtub who's materials failed. Although it took a considerable amount of time, by being firm but "nice", I was able to receive full compensation for the defective tub above and beyond the stated policy. I believe if I had been too antagonistic the manufacturer would have been far less helpful.
This thread alone should be useful in garnering the attention you desire.
My point, if poorly articulated, is that up to a point there is an advantage to working with a supplier vs. being antagonisitic. Once that threshold is crossed it may work against you. It's awfully hard to retract information from the internet.
As a for-instance, I recently had a problem with a bathtub who's materials failed. Although it took a considerable amount of time, by being firm but "nice", I was able to receive full compensation for the defective tub above and beyond the stated policy. I believe if I had been too antagonistic the manufacturer would have been far less helpful.
This thread alone should be useful in garnering the attention you desire.
Message: I purchased a Power Pup from Bullydog a couple of months ago and thus far it hasn't done what it is supposed to as advertised.
I belong to the Maxima.org community and we are the largest Nissan website on the Internet with well close to 100K members. As of recently we have been evaluating the performance of the Power Pup and thus far it has not lived up to what it advertises.
There are a couple of other members who bought the product from your business on the strength of my initial evaluation but now that I've actually had more time to evaluate your product I realize that it isn't working and even has disabled some of the functions on my car (like all my windows going auto down or up for starters).
One of the owners of your product from Maxima.org received feedback from your business stating that you are in the process of doing a fix that was to be completed in this month, well it is almost the end of the month and we nor he has received any update since that time.
I want to believe in this product as do many others and we're willing to wait before deciding to take other actions if necessary, we hope we do not have to.
Our wishes for the performance of this product are simple:
Ensure that none of our regular functions in the car are disrupted like auto up and down on our windows and other such functions, etc., etc.
Ensure that you remove the Top Speed Restricter
Remove the WOT restricter from 0-40
Remove the Rev Limiter or increase it to 7100 as advertised but it doesn't stay there
And please guarantee the as advertised HP/TQ gains.
So far I have received ZERO feedback from your business since I sent in my last three Customer Product Support messages to you and I have not received a return phone call either as your site offers for us to have a Representative contact us telephonically.
I will inform all of the members of Maxima.org of the feedback or lack thereof that I receive from your business, please try to be prompt when you respond.
I have been patient as has the rest of the Maxima community regarding receiving feedback from your business and we will continue to do so.
Our deadline at Maxima.org is 30 June as your promise to one of your customer's and our members stated that you would have an update ready before the end of this month.
Thank you,
Sincerely,
I added my name but I won't do it here.
Doesn't sound antagonistic to me, what does the Org community members think???
Senior Member
Joined: Apr 2009
Posts: 910
From: Alberta, Canada
There are a few things that you do not know about myself and BD so I will post you up the last response I sent to them regarding this issue and I pray that it isn't deemed "antagonistic" by you and especially by them:
Message: I purchased a Power Pup from Bullydog a couple of months ago and thus far it hasn't done what it is supposed to as advertised.
I belong to the Maxima.org community and we are the largest Nissan website on the Internet with well close to 100K members. As of recently we have been evaluating the performance of the Power Pup and thus far it has not lived up to what it advertises.
There are a couple of other members who bought the product from your business on the strength of my initial evaluation but now that I've actually had more time to evaluate your product I realize that it isn't working and even has disabled some of the functions on my car (like all my windows going auto down or up for starters).
One of the owners of your product from Maxima.org received feedback from your business stating that you are in the process of doing a fix that was to be completed in this month, well it is almost the end of the month and we nor he has received any update since that time.
I want to believe in this product as do many others and we're willing to wait before deciding to take other actions if necessary, we hope we do not have to.
Our wishes for the performance of this product are simple:
Ensure that none of our regular functions in the car are disrupted like auto up and down on our windows and other such functions, etc., etc.
Ensure that you remove the Top Speed Restricter
Remove the WOT restricter from 0-40
Remove the Rev Limiter or increase it to 7100 as advertised but it doesn't stay there
And please guarantee the as advertised HP/TQ gains.
So far I have received ZERO feedback from your business since I sent in my last three Customer Product Support messages to you and I have not received a return phone call either as your site offers for us to have a Representative contact us telephonically.
I will inform all of the members of Maxima.org of the feedback or lack thereof that I receive from your business, please try to be prompt when you respond.
I have been patient as has the rest of the Maxima community regarding receiving feedback from your business and we will continue to do so.
Our deadline at Maxima.org is 30 June as your promise to one of your customer's and our members stated that you would have an update ready before the end of this month.
Thank you,
Sincerely,
I added my name but I won't do it here.
Doesn't sound antagonistic to me, what does the Org community members think???
Message: I purchased a Power Pup from Bullydog a couple of months ago and thus far it hasn't done what it is supposed to as advertised.
I belong to the Maxima.org community and we are the largest Nissan website on the Internet with well close to 100K members. As of recently we have been evaluating the performance of the Power Pup and thus far it has not lived up to what it advertises.
There are a couple of other members who bought the product from your business on the strength of my initial evaluation but now that I've actually had more time to evaluate your product I realize that it isn't working and even has disabled some of the functions on my car (like all my windows going auto down or up for starters).
One of the owners of your product from Maxima.org received feedback from your business stating that you are in the process of doing a fix that was to be completed in this month, well it is almost the end of the month and we nor he has received any update since that time.
I want to believe in this product as do many others and we're willing to wait before deciding to take other actions if necessary, we hope we do not have to.
Our wishes for the performance of this product are simple:
Ensure that none of our regular functions in the car are disrupted like auto up and down on our windows and other such functions, etc., etc.
Ensure that you remove the Top Speed Restricter
Remove the WOT restricter from 0-40
Remove the Rev Limiter or increase it to 7100 as advertised but it doesn't stay there
And please guarantee the as advertised HP/TQ gains.
So far I have received ZERO feedback from your business since I sent in my last three Customer Product Support messages to you and I have not received a return phone call either as your site offers for us to have a Representative contact us telephonically.
I will inform all of the members of Maxima.org of the feedback or lack thereof that I receive from your business, please try to be prompt when you respond.
I have been patient as has the rest of the Maxima community regarding receiving feedback from your business and we will continue to do so.
Our deadline at Maxima.org is 30 June as your promise to one of your customer's and our members stated that you would have an update ready before the end of this month.
Thank you,
Sincerely,
I added my name but I won't do it here.
Doesn't sound antagonistic to me, what does the Org community members think???
Member
Joined: Mar 2009
Posts: 253
From: Chicago, IL
There are a few things that you do not know about myself and BD so I will post you up the last response I sent to them regarding this issue and I pray that it isn't deemed "antagonistic" by you and especially by them:
Message: I purchased a Power Pup from Bullydog a couple of months ago and thus far it hasn't done what it is supposed to as advertised.
I belong to the Maxima.org community and we are the largest Nissan website on the Internet with well close to 100K members. As of recently we have been evaluating the performance of the Power Pup and thus far it has not lived up to what it advertises.
There are a couple of other members who bought the product from your business on the strength of my initial evaluation but now that I've actually had more time to evaluate your product I realize that it isn't working and even has disabled some of the functions on my car (like all my windows going auto down or up for starters).
One of the owners of your product from Maxima.org received feedback from your business stating that you are in the process of doing a fix that was to be completed in this month, well it is almost the end of the month and we nor he has received any update since that time.
I want to believe in this product as do many others and we're willing to wait before deciding to take other actions if necessary, we hope we do not have to.
Our wishes for the performance of this product are simple:
Ensure that none of our regular functions in the car are disrupted like auto up and down on our windows and other such functions, etc., etc.
Ensure that you remove the Top Speed Restricter
Remove the WOT restricter from 0-40
Remove the Rev Limiter or increase it to 7100 as advertised but it doesn't stay there
And please guarantee the as advertised HP/TQ gains.
So far I have received ZERO feedback from your business since I sent in my last three Customer Product Support messages to you and I have not received a return phone call either as your site offers for us to have a Representative contact us telephonically.
I will inform all of the members of Maxima.org of the feedback or lack thereof that I receive from your business, please try to be prompt when you respond.
I have been patient as has the rest of the Maxima community regarding receiving feedback from your business and we will continue to do so.
Our deadline at Maxima.org is 30 June as your promise to one of your customer's and our members stated that you would have an update ready before the end of this month.
Thank you,
Sincerely,
I added my name but I won't do it here.
Doesn't sound antagonistic to me, what does the Org community members think???
Message: I purchased a Power Pup from Bullydog a couple of months ago and thus far it hasn't done what it is supposed to as advertised.
I belong to the Maxima.org community and we are the largest Nissan website on the Internet with well close to 100K members. As of recently we have been evaluating the performance of the Power Pup and thus far it has not lived up to what it advertises.
There are a couple of other members who bought the product from your business on the strength of my initial evaluation but now that I've actually had more time to evaluate your product I realize that it isn't working and even has disabled some of the functions on my car (like all my windows going auto down or up for starters).
One of the owners of your product from Maxima.org received feedback from your business stating that you are in the process of doing a fix that was to be completed in this month, well it is almost the end of the month and we nor he has received any update since that time.
I want to believe in this product as do many others and we're willing to wait before deciding to take other actions if necessary, we hope we do not have to.
Our wishes for the performance of this product are simple:
Ensure that none of our regular functions in the car are disrupted like auto up and down on our windows and other such functions, etc., etc.
Ensure that you remove the Top Speed Restricter
Remove the WOT restricter from 0-40
Remove the Rev Limiter or increase it to 7100 as advertised but it doesn't stay there
And please guarantee the as advertised HP/TQ gains.
So far I have received ZERO feedback from your business since I sent in my last three Customer Product Support messages to you and I have not received a return phone call either as your site offers for us to have a Representative contact us telephonically.
I will inform all of the members of Maxima.org of the feedback or lack thereof that I receive from your business, please try to be prompt when you respond.
I have been patient as has the rest of the Maxima community regarding receiving feedback from your business and we will continue to do so.
Our deadline at Maxima.org is 30 June as your promise to one of your customer's and our members stated that you would have an update ready before the end of this month.
Thank you,
Sincerely,
I added my name but I won't do it here.
Doesn't sound antagonistic to me, what does the Org community members think???
If there's anything I can do to help, just let me know man.
TO TBA:
First, let's get this straight, we/I are not Internet Bullies!! Second, we are CUSTOMERS who paid Hundreds of Dollars to get a product that already has claims of what it can do on their webpage.
Now that this is out of the way; let me go on to say that moreover we are the ones who are on the losing end, all we've been doing is waiting (patiently, I might add) for the BD to live up to their promise of correcting or updating the things they said they'd do.
Is it wrong for us to demand action after we have already paid for such a product that advertises what it can do but hasn't done.
If you bought an Air Conditioner for your house and it didn't work would you sit and wait 30 days under blistering heat before returning it?
Not trying to be a smart @$$ or nothing but this is just how we feel.
First, let's get this straight, we/I are not Internet Bullies!! Second, we are CUSTOMERS who paid Hundreds of Dollars to get a product that already has claims of what it can do on their webpage.
Now that this is out of the way; let me go on to say that moreover we are the ones who are on the losing end, all we've been doing is waiting (patiently, I might add) for the BD to live up to their promise of correcting or updating the things they said they'd do.
Is it wrong for us to demand action after we have already paid for such a product that advertises what it can do but hasn't done.
If you bought an Air Conditioner for your house and it didn't work would you sit and wait 30 days under blistering heat before returning it?
Not trying to be a smart @$$ or nothing but this is just how we feel.
Thread Starter
Senior Member
Joined: Dec 2004
Posts: 1,055
HTML Code:
Take'em to small claims court, this isn't thousands of dollars here....
Member
Joined: Mar 2009
Posts: 253
From: Chicago, IL
Exactly. I'm sure they'd honor that past the standard 30 day protocol too if they couldn't deliver what they claim.
Senior Member
Joined: May 2009
Posts: 163
From: Florida
Hear that you companies ? The FIRST company to fix the WOT issue and raise the rpm, thus taking at least .5 sec in the quarter is going to be rich! I'm keeping my fingers crossed here, because this is what the car really needs ... and if they do it without any problems, this car will be a beast! 0 - 60 in 4.9 sec, 13.6 quarter (with intake, y-pipe and exhaust.. all being tuned to work together i hopes...) add some sticky donuts for a better launch and maybe we'll get better times than that!
I'm keeping my fingers crossed here, because this is what the car really needs ... and if they do it without any problems, this car will be a beast! 0 - 60 in 4.9 sec, 13.6 quarter (with intake, y-pipe and exhaust.. all being tuned to work together i hopes...) add some sticky donuts for a better launch and maybe we'll get better times than that!
Do you have some performance guarantee paperwork that came with the unit? I'm sure they have their ***** covered.
I found this at http://www.bullydog.com/pages/page/product_warranty
EXCLUSIVE REMEDY. If the Product fails to conform to the preceding warranties, the Purchaser must notify Bully Dog within a reasonable time and in no event more than fifteen (15) days after the discovery of the nonconformity. Purchaser must obtain a Return Authorization Number (RMA) from Bully Dog. Purchaser must then deliver the Product, together with proof of date of purchase and RMA number, to Bully Dog at the following address:
Bully Dog Sales and Distribution
2700 Old Alton Road
Denton, TX 76210
or to any other site designated by Bully Dog. Purchaser shall be responsible for and must prepay any shipping expense for return of the Product to Bully Dog. Bully Dog will investigate and, in the event of a breach of warranty, will provide, at its sole option and within a reasonable period of time:
- repair of any nonconforming Product or components;
- replacement of any nonconforming Product or components with conforming product or components; or
- if a replacement product of the same model is not reasonably available, replacement of any nonconforming Product with substantially similar product.
Last edited by MaxLoverAz; Jun 25, 2009 at 04:18 PM.
Junior Member
Joined: Jan 2008
Posts: 24
Yeah... Nothing wrong with being optimistic but I doubt it.
Do you have some performance guarantee paperwork that came with the unit? I'm sure they have their ***** covered.
I found this at http://www.bullydog.com/pages/page/product_warranty
Do you have some performance guarantee paperwork that came with the unit? I'm sure they have their ***** covered.
I found this at http://www.bullydog.com/pages/page/product_warranty
On the other hand, there's probably something that can be done with false advertising claims, but these can be hard to pursue as well.
Member
Joined: Dec 2008
Posts: 243
From: Indiana
Spreading the story to auto enthusiast's message boards is a possible lever that BD will not want to see happen.
The advertisement that I saw did claim to allow setting of a rev limiter and top speed limiter along with a air/fuel ratio adjustment. It specifically stated that the WOT governor is NOT addressed on Nissan V6 engines but is removed on the V8 truck engines.
Apparently all you have is the a/f ratio mod?
Not only is there a low speed WOT limiter, there is one above about 85-90 mph which causes the TPS to close the throttle slowly as speed increases. MODS..Please note this is academic information only and is not intended to promote illegal racing..
The advertisement that I saw did claim to allow setting of a rev limiter and top speed limiter along with a air/fuel ratio adjustment. It specifically stated that the WOT governor is NOT addressed on Nissan V6 engines but is removed on the V8 truck engines.
Apparently all you have is the a/f ratio mod?
Not only is there a low speed WOT limiter, there is one above about 85-90 mph which causes the TPS to close the throttle slowly as speed increases. MODS..Please note this is academic information only and is not intended to promote illegal racing..
I wanna hear for myself if bullydog is gonna fix this wot thing, im gonna call them up right now, and explain to them that many of our members on maxima.org are disappointed that this problem hasnt been fixed, and if it is, when?
Here's my plan, I say we all call them and let them know that their product is being evaluated and discussed here on Maxima.org (we have over 50K Members and we're the largest Maxima community on the Internet) and that if word of mouth gets out that their product isn't delivering then we are going to petition to get a Sticky on Maxima.org to not buy any products from Bullydog, word like this is bound to spread to other auto websites as well: 866-285-5936
or contact Customer Support: http://www.bullydog.com/pages/page/contact_us
Call 940-783-9915 or 866-285-5936 from M-F 8am to 5pm MST for technical support.
Sounds like a plan?
Are you guys with me and Alpha or what???
Thanks for those who help out in advance
or contact Customer Support: http://www.bullydog.com/pages/page/contact_us
Call 940-783-9915 or 866-285-5936 from M-F 8am to 5pm MST for technical support.
Sounds like a plan?
Are you guys with me and Alpha or what???
Thanks for those who help out in advance
Member
Joined: Mar 2009
Posts: 253
From: Chicago, IL
Great news guys! i spoke to bd tech support and they told me there working on a wot remover for the 09 maximas and it should be out by the end of july.I even asked him if hes 100 percent sure and he sounded very confident, even put me on hold for about 10 mins( i guess he asked the tech guys) I told him we have numerous people that have bought you product and werent happy, because of no wot program etc. I also made it very clear that if they fixed all these problems they would have many more customers as we have plently of maxima owners waiting to buy the bullydog...I hope i helped by calling
Junior Member
Joined: Mar 2009
Posts: 52
From: Houston
Great news guys! i spoke to bd tech support and they told me there working on a wot remover for the 09 maximas and it should be out by the end of july.I even asked him if hes 100 percent sure and he sounded very confident, even put me on hold for about 10 mins( i guess he asked the tech guys) I told him we have numerous people that have bought you product and werent happy, because of no wot program etc. I also made it very clear that if they fixed all these problems they would have many more customers as we have plently of maxima owners waiting to buy the bullydog...I hope i helped by calling
, should easily be in the 13s, and possibly high 4s 0-60.
Thread Starter
Senior Member
Joined: Dec 2004
Posts: 1,055
If you already on a BD then the upgrade will be free, all you have to do is go to the website and download the latest update and install it into your BD unit and then reinstall the BD to your ECU and you're in business.
This is how it is supposed to work with BD, you will not pay for upgrades or changes in their programming once you have bought/owned the BD unit.
I'll be looking for that new programming/upgrade by the end of this month.
Member
Joined: Apr 2009
Posts: 42
From: Las Vegas
Got a question about the update, I currently have the current BD program set into my 09 Max ECU, my question is when the new one is updated into my BD programmer do I need to go back to stock settings then install the update or do you just install it like when you put the programmer the first time you used it?
Member
Joined: Mar 2009
Posts: 253
From: Chicago, IL
Got a question about the update, I currently have the current BD program set into my 09 Max ECU, my question is when the new one is updated into my BD programmer do I need to go back to stock settings then install the update or do you just install it like when you put the programmer the first time you used it?
