Oh I definitely understand that light, but the problem is, it shouldn't be happening, regardless of whether its a Nissan or a Infiniti. If this happened once or twice back in the day, as he hinted was the case with other Nissan/Infiniti models, then they should have learned by now what was wrong so that it never happened again, yet here we are in 2009-2010 and there are many many Maxima owners going through these problems with their front and passenger seats! It wouldn't have been so bad if the Nissan TSB had worked. But to bring in the car and have a TSB performed which doesn't resolve the issue is just frustrating to say the least!

 

And there we have the TRUE reason many 7th gen owners are unhappy with Nissan. To have a problem is bad, but somewhat understandable. But to install a fix that does not fix the problem is Unacceptable.

 

I'm in the same boat. My 3 month old 2010 max has a rocking front seat and vibrating passenger seat. Both drive me absolutely nuts. I've searched through this thread and others but if we're cutting through the complaints and stories about dealers and getting right down to it, is there an actual recall #, service order, or something else tangible I can walk into my dealership with to add strength to my case?

I already took my Max in a month ago and complained about the rocking chair I drive in but they said: "everything looks tight" so they certainly weren't offering any help then and probably won't unless I have something solid to reference.

 

I don't have any of the number which isn't going to help me either when I take it in. You could ask one of the nissan techs that came on to answer people's question though they both leave out some important minute details like numbers, etc and just because their dealership's do the TSB and replacements of seats, tires, suspension, etc what have you, that does not mean your will! You basically have to go in their with your head held hi and say, "this is what I want done and this is what I've found out from other dealerships and Maxima owners"!

All I can recommend is to go back and complain and demand to them what you want done. If they treat you like crap, just tell them your reporting them to Nissan Consumer Affairs and your taking your business else where! I would just go to another dealership since the service care seems to be shoddy at some places and really good at others, according to everyone I've read on here!

 

Solid advice...thanks Smarty. I just wanted to double check that there wasn't an official claim # or repair order out there before I went in there again to stir up the hornets nest and complain. Of course I'll be full of skepticism knowing they'll dodge the repair and NOT acknowledge that they already know about these problems, but I'll get my $0.02 in and make sure I get somewhere at one of the local dealerships in Rochester, NY. Thanks again my friend.

 

I hope things work out for you buddy. But overall, I've found, at least with my local Nissan dealer, there are multiple reasons why Nissan is ranked near the bottom of the industry for customer service at the dealer and corporate level according to the JD Power Customer Service Index they do each year! When ever, I speak to NCA's and they give me the run around, I like to quote that report often by JD Power about their ****ty customer service! Infiniti is ranked better than Nissan obviously, but even Infiniti, among the luxury companies, is ranked near the bottom for overall customer service and their vehicles are a hell of a lot more expensive then Nissan!

Unfortunately, Nissan and Infiniti had not been able to improve or come anywhere close to the high customer service rankings that Lexus and Cadillac are able to!

 

The TB for the 09 Max is NTB09-092 (from nissanhelp.com)
I am not sure if this applies to your car but you can always look it up.

E

 

Thought I would share, I took my car in for an oil change and the service writer who was maybe an inch or 2 taller then myself, Im 6'2 and had a good 50lbs on me, he was definitely touching 300, he had to check the mileage and just threw himself/fell into my car, I don't have a problem with big people but I did not like how he got in my car, seat is fine but I would like to see him sit in the car like a normal person

 

I have my receipt and here is what was replaced.

PART#87414-9N00B BRKT-FRONT
PART#87351-9N10B FRAME ASSY
There is a line marked repaired as per TSB but no number.

You should opt to wait till a real fix is made and not have this repair done since it does nothing for the seat. Hope it helps. The problem IMO is the lower seat is not properly held on the track causing the rock and the rear seat lumber is also not held in place by a solid piece causing secondary flex which makes feel like a rocking chair. My 173k honda just started to do this but damm not on a 2010 with 0-?? miles.

 

I don't know man, there are many people who had the repair fixes and have not had anymore trouble! I'm going to go in on my week off later this month, and do what the Nissan Tech told me to do, ***** and demand they replace the entire passenger seat! I'm sick and tired of this shaking God Damn thing! As I said before, if no one sits in it, it the top part of the seat lines right up with my peripheral vision and annoys the crap out of me when driving!

 

I hear you 5 by on that. My solution (before and admittedly even after changing out the RSAs (which significantly lessened any vibration)) was to move the passenger seat to the rear and tilt the seat back just a bit. I can't say the passenger seat ever vibrated like some have reported, but you could tell if you glanced that way.

 

I'm in for take 2 on mine.

We'll see if the fix worked this time. I pick it up this afternoon.

 

What tires and or suspension are you running? Are they original? or replacements. I had some performance tires on my BMW that howled and resonated like mad (Falcon Azeni RT615). Does the seat shake at any particular speed? If there were some resonance transmitted from the tire to the chassis this could cause the seats to vibrate.

edit: I read the rest of the thread and see tire resonance was discussed later, my bad.

 

I've got my car back and guess what!!!!!!!! The front driver rocking chair is gone!!!!! The passenger seat no longer shakes when empty over 50mph now too!!!!

1 yr, 11 months and my only nagging remaining issue is finally fixed! It was weird driving home since I was so used to it.


Ok, have the invoice here.

Here's the part numbers for the folks this may help.

Passenger seat: PN 87414-9N00B Brkt-front seat kit. $19.07

Driver Seat: 87351-9N12B Frame seat track assembly to correct rocking. $13xx

Hope it helps. Thank god for warranty.

Interesting to note, IH8SPM got a different part number and his is still broken.

 

Its funny, my dealer invoice doesn't list any parts numbers or specific numbers of what they replaced. All it says is that they ordered and replaced the passenger front seat brackets and tightened the entire seat assembly as per Nissan TSB. That sounds like what you had done and it did not rectify my problem. Be thankful it did for you!

 

The passenger side fix is some piece of tiedown metal. There was a picture of it here in some thread or another. Maybe even this one.

Do you have the passenger seat shake or the drivers side rocking chair issue?

 

This is actually the first time ive taken a look into this thread because ive never had a rocking seat.

I thought it was only the 09 models with this problem but IH8SPM you have it still on your 10? I wonder why some have it and some dont. Maybe my radio is too loud for me to notice...

 

Actually Flip, I too, like IH8SPM, have a 2010 Maxima with the shaking front passenger seat! Its funny, when I brought the car in last Oct for this, right after I got it, the service depart told me that this issue carried over from the 2009s because Nissan did not change or do anything to the seats in the 2010 Max's to solve the issue the 2009's had? I found that puzzling, since its little technical issues, such as these, as to why I waited and got a 2010 and not the first model year. I try never to get the first model year on any car, for this very reason, since that is the year they find out all the little kinks, problems, etc and supposedly fix them for the subsequent years, but apparently Nissan did nothing about it for 2010? The tire/vibration issues is another minor problem Nissan knew about but did nothing to correct it for 2010 as well? I guess they just like putting out TSBs! I guess that is cheaper then actually spending some time working out these various technical/quality issues?

One thing I find very interesting is this, on nissanhelp.com, they list the front passenger seat vibration/shaking as a TSB on the 2009 Maxima models, but there is no TSB for this on the 2010 Maxima, yet myself, IH8SPM, and other 2010 Maxima owners, are having passenger front seat issues on our 2010's and that was confirmed by the dealership when I went in, because the service advisor told me they have had several 2010 Max's come in with the same problem!

 

I will get back to everyone soon my battery is low on the Evo.

 

Lol I wasn't going to reply but just had to... Guess its true how bad the battery life is on that phone huh?

 

Cram that much hardware into 1 little device with only a 1500mah battery and what do you expect? But still, nice phone, I'll be getting one in Aug. Anyway, back to the subject at hand.

 

When I'm on the forum it's 90% thru the phone. It's so much nicer from the desktop or laptop though. I wonder how many people are the same.

 

I don't have one of those fancy computer phones, so I'm usually on here via my laptop on a wireless network! Its great to talk to you guys and sit on the couch watching TV at the same time!

 

I'm back! I have been busy getting other things done, but back to the subject. The seat although I may have given much praise to the dealership for repairing it is not actually repaired. I still have the rocking chair and a broken side cover to add to list. The passenger seat still shakes but much less since they replaced the passenger side rear tire. The dealer did acknowledge that the issue was only supposed to be in the 2009 but I like others have it in the 2010 which makes me. I did learn that if you are willing to work with a person they are willing to work with you and I am most likely going to do 1 or both of the following. Have them replace the seat from lot vehicle or new or trade in the car for a new one. I don't use the car much so its not as bad as some who have daily drivers but its still a pain in the **** to have. I had to stop in today to also have the tire pressure light checked only to find out its the same tire they replaced and the tpms valve is defective. This is really becoming a joke. Sometimes I open the door to the garage and look at it and it reminds me of that cute little baby giggling in its sleep only to wake up and cry for hours because its a wake. Damn the things that run through ones mind when stressed out.

PS the EVO rocks but the battery sucks, lets move on.

 

Update - I had a so-so response from my local Nissan dealership today when I brought my Max in to address some of these issues today!

In regards to the vibrating/shaking front passenger seat, my service advisor did admit, that they have had many 09 and 10 Max owners come in with problems with the seats. For some reason, the fix helps in 70% of cases but in others it doesn't. He tried to blame the continue problems on the vibration issues that the RS-As have, which is another issue he said they are painfully aware of.

The problem with my dealership is, they help you only to a point and then give you BS about going the extra mile to really address the problem.

For instance, I told him, I can understand that the RS-A issues could be contributing to the vibrations of the seat, but that only goes to a point. When you go over speed bumps, potholes, etc the seat violently shakes and I said that, for the seat to get that bad, it has to be something with the seat. You can't use the tires as an escape goat. I can tell you now, they are not going to replace the seat for me, unless I raise holy hell and possibly get the dealership owner involved. Instead of replacing the seat, they are going to give me excuse after excuse why the seat is vibrating in a 38k dollar automobile.

So the car is going in for the tires, seat vibration/shaking, and suspension issues next Tues, but I don't think much of anything is going to be solved, though I have to give them credit, they are at least bringing the car in and looking over the issues I'm having.

 

Taking my '10 Max in this Friday for the vibrating passenger seat. Really only notice it at 60mph and above, so we'll see what happens. Only have 3,500 miles on my car that was bought brand new off the lot. I mentioned the TSB number, so it's anybody's guess what Chantilly Nissan is going to do about it. I'll let everyone know what the result is.

 

my passenger seat release for the back doesn't work ... will they fix that. I have a 2009 max with 53000 miles

 

Unless you have an extended warranty, this may be out-of-pocket. A shame you didn't have this problem before the 36K warranty end.

I had that problem on my '04, and they replaced the entire latch and lock, which meant I had an additional key to keep up with.

 

I will tell you guys like it is... 09 DRIVERS SEAT ROCKS TO AND FRO... BRING TO NISSAN AND THEY MUST CHANGE THE ENTIRE SEAT BOTTOM ASSEMBLY.

i took mine in for the problem and thats what they have done.. plus i also had alot of other cursing problems...

1. STRUT POPPING NOISE(when going over a road bump)
2.CVT shifts like ****(had it reprogrammed per NSB)
dont do it its irreversible and it makes it worse
3.Warped CV axles.
4.Leaking MoonRoof.(bad seal from manufacture)
i have a lemon!! andi havent had th car for 10 months!!!

conclusion: 09 maxima sv prem./tech pkg for sale 3,000 bux only
( i will now kill myself, just pay the wife) thanks

 

Isn't there a lemon law where you live? Take it back to the dealer is the problem is fixed. It's all under warranty. Enough trips with no positive result over the same issue and you get a new car. Sorry to hear about all of your problems. I haven't had any of these. $3,000 huh? Where do you live? How many miles? Got a picture? I might take you up on that...

 

Well took my 2010 Max to the dealer last Friday for my 3,750 service and had them inspect the front passenger seat. Their response "everything appears to be tight". Figures... they ran a search and said that Nissan has not issued a TSB for a vibrating/shaking front passenger seat at all.

Saturday morning, had to drive down to Virginia Beach and guess what... above 60mph the thing shakes and shimmys like a bad dancer in a bikini contest. I'm going to keep pestering them to do something until the problem is resolved. Hoping to become buddies with someone in their service bay at Chantilly Nissan in Virginia so they can actually take care of my car.

Was hoping to have some good news for everyone about a fix on this, but guess we'll have to keep waiting...

 

Just curious here, what is the amplitude of the vibrations at the passenger seat top, i.e. the amount of linear travel back and forth and at what speed? I've noticed my passenger seat vibrate ever so slightly. It hasn't bothered me, however, if a fix is issued that actually works then I'll have it done. I've also noticed that if I stretch out in the drivers seat, I can cause the seatback to flex backwareds somewhat.

an interesting consideration with respect to certain dealers giving a hard time about warranty repairs is that the manufacturers only pay a percentage of the shop rate for warranty work. The dealership would much rather get work done at full shop rate than have to do warranty work at a reduced rate. The sunroof rails on my previous car got warped and damaged due to a sunshade jam. I took the car in 4 times and 'work was done and parts were replaced' before I took it to a different dealership that ended up telling me the parts were never replaced but were bent back into shape...

You should always ask to see the old parts. If they tell you they don't have them anymore then call BS. If I have a reasonably certain idea of what parts may be replaced, I'll mark them before taking the car in.

 

I'd say a good 1/2 inch to an inch. Hitting expansion joints on the hwy or other road imperfections jolts the seat a bit more.

 

Your Nissan stealership is lying to you. I have printed out the 09 TSB issued by Nissan for front driver and front passenger shaking, moving, vibrating seat! call and confront them on their deceit and treachery!!!

to show them proof of their lying deceit, you can go to nissanhelp.com and print out the TSB for this issue listed under the 2009 Maxima TSBs! hope that helps man!

 

Your absolutely right, that is why the majority, not all though, stealerships don't want to do the work and play stupid, lie, poo poo off, etc about warranty problems! That is why you have to be persistent and demand what you want them to do or they will treat you like a dog.

With my passenger seat, the entire top back half of the seat constantly vibrates on ALL road surfaces, even on freshly paved highway or interstates. If I go over any kind of pot hole, expansion joints, speed bumps, road imperfections, etc the whole top half of the seat violently jerks/shakes and sometimes makes noise because its hitting the seat belt that is hung up on the pillar!

 

Smarty- do you have a TSB number that I can reference the next time I take it in? My driver seat is fine... no rocking or any of that like many other owners of 7th gen max's have been experiencing. This could just be that my car is only a few months old, but only time will tell.

umdpru- thanks for the details. I've got another Nissan dealer only a few miles from where I live. I'll drop in there sometime in the next few weeks and see if they give me the same runaround that my original dealer gave me.

 

Listen, I mentioned it before, me giving you the number is not going to do much in helping you. You need to go to nissanhelp and print out the first page of the TSB and bring it into them! That will be more telling by actually having a printout of the TSB then telling them a number which I'm certain they will just lie and say they can't find!

Subscribing to nissanhelp is free and you can print out two TSBs or two recall notices per 24 hour period for free so I really suggest you do that! Just print out the first page though with the recall announcement and information, the rest of the pages talk about the service procedures they are to use to correct the problem.

I would have them perform the TSB first but just an FYI, myself and a couple of other people had the TSB performed and it did not solve the problem with the passenger front seats! My stealerships is trying to give me the BS that its all because of the tires and that is BS. The tires might contribute, but its not the sole cause. Two nissan master techs I spoke with said the entire seat should be replaced! Their dealerships had to do that in order to solve the problem completely. But I do think the having grand touring tires put on would help, but I want Nissan to eat the costs. Its not Goodyear who decided to put these tires on the Maxima, it was Nissan, and there is no reason why I should pay for Nissan's poor tire decision making process.

 

Thanks for all the info, really appreciate it. On nissanhelp as we speak to print out that TSB and will raise hell that I want the entire seat replaced free of charge. Glad I joined this forum sooner rather than later!

 

Yeah, when I take my Maxima in tomorrow, I'm going to give my stealership two alternatives, either replace the whole passenger front seat or replace all four tires with the proper Michelin grand touring that the car is meant to have. If they don't do either of those, I'll be reporting them to the dealership owner and NCA and be going to another dealership for help.

I'm tired of planning their mind games and wasting my time by bringing the car in and they play the stupid, deceitful, dumb dumb game that they can't hear or see anything wrong and they don't want to do anything to fix the car. Because my stealership plays the game yours did with acting dumb dumb and not ever hearing about this problem or that their is a TSB out for it by Nissan. They think we are the stupidest trash that walks the face of this earth.

God help the poor Nissan owners having CVT issues under warranty with their vehicles. We are lucky these issues don't affect us being able to drive the vehicle or break down. I can only imagine the hell people with CVT issues are going through if this is how Nissan treats them under warranty, and their Nissan's are breaking down and not being able to be driven! God have mercy on them.

 

Finally Fixed?

I had my 2009 SV Premium's driver's seat fixed for the second time last week. I was told that Nissan Canada had speced out a new part for the seat frame. The part number is: (87351-9N24B) this is different thant the part refered to by Compusmurf (87351-9N12B). I wonder if mine is the new frame or the old one. Anyone able to help with these competing part numbers?
So far, so steady.