FrankenCAR
08-19-2003, 08:10 AM
#2
I ordered mines (chrome mid-pipe Apex-I filter) on 8/12/03. I talked to Scott yesterday and he is still waiting on the MAF adapters to come in. Its the only thing preventing him from shipping my intake. He said they where shipped to him on the 12th via 2 day air. The only thing I find odd is that everytime I talk to him he is not sure if they have received them yet or not. Maybe Scott isn't in the office that much and handles things from the road. Leave him a message he will usually return your call withing 48 hrs.
08-19-2003, 10:02 PM
#4
Originally posted by Bluemax96
I ordered one on July 24th and still haven't received mine yet. I emailed them about 2 weeks ago and they have not responded yet.
I ordered one on July 24th and still haven't received mine yet. I emailed them about 2 weeks ago and they have not responded yet.
09-09-2003, 01:44 PM
#11
Member
Join Date: Aug 2003
Posts: 85
I just got a call back from Frankencar a few minutes ago, after leaving some displeased emails and phone messages, and it seems i got the same story as everyone else.
My intake was shipped already via 2nd day air. The funny part is I dont think the intake is going to be flown on a plane when I am only a 2 hour drive away from their office.
Sounds fishy.......... We'll see what happens.....
-Michael
My intake was shipped already via 2nd day air. The funny part is I dont think the intake is going to be flown on a plane when I am only a 2 hour drive away from their office.
Sounds fishy.......... We'll see what happens.....
-Michael
09-19-2003, 03:14 PM
#12
Donating Maxima.org Member
Join Date: Aug 2003
Posts: 144
Has anyone ever had their email responded to by the Frankencar guys? Why do they even give out email addresses...they obviously NEVER respond to email...including mine.
Add me to the countless list of customers who are ignored by Frankencar
BTW, they don't return phone calls either (not mine anyway)
Add me to the countless list of customers who are ignored by Frankencar
BTW, they don't return phone calls either (not mine anyway)
10-10-2003, 12:53 AM
#13
Senior Member
Join Date: Jun 2003
Posts: 114
i personally didnt like the way they dealt with their customers.and the quality of the midpipe that i recieved was not even that great.it sounds like a tincan.no email responses...no picking up phones...no PM replies...no questions answered period.id report them to the internet BBB if there was one.LOL
11-02-2003, 05:49 PM
#15
frankencar service is crap becaause there is no service makes me not want to buy from them, if there was someone out there who can make products like frankencar and offer better service they could make a killing and run frankencar out of business
after i ordered it (polished K&N)
11-24-2003, 03:56 PM
#17
I ordered K&N-black powdercoated intake 3 weeks ago and nothing yet. Im not too mad and the slow shipping since my Max is having problems and I wouldnt be able to put it in, otherwise I would be really mad...
11-28-2003, 09:29 AM
#18
While FrankenCar's products are of good quality, their customer service is horrific at best. I've read other posting problems with customer service, but my experiences with them was good until recently. I know they are young and I know they have full time jobs. My support bracket recently broke. I've emailed every address listed on their site, I've called every number on their site and left messages. All I wanted was a new bracket. I have yet to get a reply. What is so hard about responding to customers?
11-28-2003, 04:40 PM
#19
Member
Join Date: Aug 2003
Posts: 85
Originally Posted by Virus
While FrankenCar's products are of good quality, their customer service is horrific at best. I've read other posting problems with customer service, but my experiences with them was good until recently. I know they are young and I know they have full time jobs. My support bracket recently broke. I've emailed every address listed on their site, I've called every number on their site and left messages. All I wanted was a new bracket. I have yet to get a reply. What is so hard about responding to customers?
You got a support bracket? I never got one!!!
I was missing parts out of my shipment, but i didnt know there was a bracket to be had also!
-Michael
I shall commence the *****ing
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