I have to post my input here because I'm involved in the manufacturing process of these items.

Ionic Dynamics have been making the fiberglass frames for the grills, we are the last step in getting the grills shipped. Corey has had many problems in sourcing the mesh. And many people have to keep in mind that it just doesn't involve buying the mesh, he also has to get it water jet cut, electro polished, powder coated and then shipped to me. All of those tasks require a lot of time and money. I have also PERSONALLY dealt with his supplier of mesh trying to save some time and have it shipped direct to me, and nothing. Fortunately Corey was able to source a batch of mesh and shipped it out to me last week. He also placed an order for 40 grills (20 powder coated and 20 polished) and we are making them as fast as we can (about 2 per business day).

And this is directed to "MIKE DEGUZMAN" I can understand your frustration about the delay but the mesh is of the best quality that I have ever seen. At my shop we also make small parts for S4 and BMW and the mesh that those other companies supply can't touch the quality of the one used on the redlinemax signature series. And I'm sorry but you can't buy this mesh at a "hard ware store", if you can find a single hardware store that sells it I'll give you $100.

Unfortunately customers expect a perfect quality item and even if it's provided they still search for something to complain about. Can you even see that missing part of the mesh while it's installed? I really don't think so, so what is the point of your thread? I am 110% sure that if you would have asked him for a refund he would have given it to you (given that he just paid in full without hesitation for 40 grills so we would only work on them).

Why turn this into a hate thread when things could be resolved in a different way?

Thanks!

Jose.

 

Things aren't always fine and dandy, I have waited weeks and months for part from different performance places, STILLEN, CE just to name a few, if I am unhappy with any company, I demand my money back and don't do business with them anymore, I don't fire up my computer for a one sided flame spraying about a guy who have done more good than bad for the 6th Gen community. What exactly does this b!tch thread have to do with a 6th Gen anyway???

 

Yeah and it's called the Dealership and Vendor Experiences forum...

 

I would like to sum this all up. I am in the same position as Mike except I may have been waiting longer. None the less. This thread is not meant to be a bash session. Just information. Small business or not understaffed or not it should be his responsiblity as that busnisess owner to be up front with his customers, especially his paying customers. The bottom line is this if he would have said I am having problems with my supply line and what not and if you can bare with me until I get things straight. That would go along way with me. Or say hey I am over my head refund the money and go on from there. I am sure Corey means well he is trying to run a business that is not easy but you have to be truthful with your clients. And for those who have not paid any money I don't see why you all are getting al worked up about. I am sure this will come to pass and all will be well again. And Chern you are right there aren't any threads about the good things. Well think about it no matter where you go you will always tell others about your bad experiance before you tell someone about a good one. They say it takes 20 that a boys to overcome 1 screw up. It is all good it will work it self out or I will have my 210 bucks back. Everyone just breathe.

 

MODS please move this thread to Dealership and Vendor Experiences, this flame spraying has no added value for the 6th Gen.

 

If you went to a restaurant, and you were hungry.
And it took them a long long time to get you the food, and gave you all these absolute truths that were the reasons it took an hour for you to get your food, would you be okay with it? Even if you got your food in a reasonable amount of time previously?

Its taken a 1/4 of a year for him to get his grille, and he had to call and email about 20 times. I believe he waited longer than 3 months, so thats 1/3 of a year.

Seems like the guy was reasonable and tried to work things out behind the scenes. And he never bashed Redline, just explained his situation.

 

Maybe try PM'ing a mod

 

In the wrong forum!!!

 

Already did as a follow up, thanks...

 

Just like i said.... 95% of people here on the org knows that redlinemax is going through some trouble.... so when you place an order you know that:

A) it'll take Christ knows how long,
B) Corey is too nice of a guy to know 'no'
C) the mesh is the factor that is holding this up
D) since everything is held up by the mesh.... and that Corey is too nice to say 'no' the quality will decrease because he'll end up sending out what he has, not his best.

Yes, everyone that has placed orders have probably gotten the run around and has been delaying a bit long,...

It's just best to go to the source of the problem,... and not come onto the org and stir the $hit about what everyone already knows.... because most people can't stay on topic about the poor quality and begins to ramble about.

Also, let me add this... I have never purchased anything from Redlinemax... nor have i 'gotten' anything from him... so let's not play that card.

It is what it is... if people don't like the quality or the way he handles the business,... then go elsewhere,... i personally won't make purchases from them until i see that things are better.

 

tempers tempers, fellas. There really is no need for any of us to get chippy with each other. Look it is not the end of the world. perhaps this should be moved. I hope that I did not add to much fuel to this ragin inferno. That was not my intent. I just wanted to be subjective but I can see there is to much emotion wrapped up in this one that it has gotten way out of hand. So I second the MODS move or Close the thread.

 

I fully disagree...... its good to know info about a 6th gen vendor. Chern, you have a whicked ride, and Corey personally works on your car....... its very normal to have a biased opinion of a person who not only sponsors your vehicle but is also a friend. I know your trying to defend him but it is fair to say that the problem here is with a part related to a 6th gen maxima and a business thats not falling through on their promises.

Cory has remained quiet through all this, but maybe it would be good to hear from the horses mouth??.......

Anwyhoo, im out, time for home.

Take Care,
Kam

 

[Maybe I can take some heat off of my friend Cory, who's going through some growing pains and I'm sure will get things ship-shape soon.]

Since you suggest that we're ripping our customers off by charging this price, perhaps you can finish your cost breakdown on "some piping" by including the current cost of stainless steel tubing, tube bending services, welding materials, the custom-made resonator, plate steel and lasercutting (that would be 7 flanges).

If you lack this knowledge, then you have no idea what we pay for the part, and - by extension - don't know what an appropriate price is. I assure you and everyone else, the margin between what we pay for the part and what we charge (don't call it profit, this primarily goes for business overhead beyond the product cost) is absurdly small for this industry.

We are NOT ripping anyone off with the prices we charge. Ask anyone with one of our 04+ catback systems if they feel taken advantage of.

Brian C Catts
Cattman Performance

 

This is like watching the CE Y-pipe thread. How one, or a few, unhappy customers can skew the reputation of a “Mom and Pop” shop. I guess for some people “Made in China” is the only symbol of quality they know for mass produced recycled widgets. Maybe Corey/Redlinemax needs to scale back on some orders for a while to regroup. It takes a long time to build a reputation and a very short one to destroy it.

Like others have said; you don’t like the product, just return it. You want a unique piece, put up with delays. Your want to vent, see a psychiatrist. The not so visible defect from that grille is pale in comparison to what Nissan allows on its Max.

P.S.: I have never ordered from Redlinemax and have no affiliation what so ever.

 

Then by the same token, when the grill was announced and everybody was saying how happy they were with Redline as a company and their products and services and how Corey is a great guy (which I don't doubt) for making the part for the 6th gen, that thread, too, should have been in the Vendor section, no? Isn't that part of the vendor experience too? And there have been many positive threads about the products that Redline has put forth, the new front bumpers that are being sported by several of our Max brothers have received a lot of positive pub as well as these grills.

Disclaimer, I have not had any dealings with Redline nor any other vendor as I am 100% stock so I do not have a bias (at least I don't think I do) on this subject. In business, you have to take the good with the bad, and with the bad you have to turn that into a positive. Maybe he will be able to send out new mesh inserts to those that are unhappy once his supply issues have been taken care of, with a coupon for a 10% off of their next Redline purchase!! Just a thought.

 

I don't have a biased opinion, I keep my business good or bad with the people that caused me the problem, I have done over 80% of my car mods myself or with other shops, check out my homepage for proof. I just don't fire up my computer and start yappen and all of a sudden more **** gets piled in, more comments get made and all of a sudden RedLineMax is not a good company to deal with. If Corey messes with my car, he will hear it from me personally, man to man, thats the way I do business, this thread forms malice against a business that based on the truth is anything but. Granted Guzman had a problem, but now people will have a perception that this is what they can expect from doing business with RedLineMax and that is farther from the TRUTH...

That is my independent unbiased opinion...

 

Disagree, those threads show the new product, installs, different rides and colors and highlight new styles or ideas. If your order for that part went to **** or you got the run around from a seller, that goes in the vendor or dealer experience section. When the RSA tires where blowing up left and right, those threads where all moved to the wheels and tires section, this is no different...

That's a positive thought I agree with...

 

Good points brought up here by madmik....Small product runs, small supply sources for a small market sometimes result in delays. As someone said above, Corey goes out of his way to try and make people happy, and sometimes he could say "NO, can't do it" but instead he'll say "we'll try" and he'll bust his butt to get it done, even if it takes a little while.

To the original guy who opened this thread:
- I spoke to Corey TODAY and he said that he HAS read this thread, and that he is having account problems with the Org (I'm no network person, so don't ask me what). He asked me to relay to you to CALL HIM on the phone during business hours and he will discuss it with you. I got the perception that he has never talked to you on the phone, but I may be wrong.
- I might add that I didn't seem to have any trouble getting in touch with him


BTW, as to whoever it was who *tried* to bash Cattman....now you're going to try and talk trash about what is probably the MOST RELIABLE Maxima part supplier out there who provides some of the BEST QUALITY parts out there? You gotta be kidding me

 

That's another great point, I don't have any secret RED phone number for Corey, I call his business number and if he's out I call him back, I always have access to him. OK fellow Orger's I'm done, good luck with this thread...

 

Ok guys time for LOCKDOWN of this ugly monster. I think enough has been said, on both sides.
(oh and one more thing, I called Corey today at the shop as well and he answered the phone)

 

whew, i thought you were going to tell "them" about the double-secret shoe-phone that corey has:

 

First OF ALL THIS IS COREY OF REDLINEMAX my password is changed and I can't login after the new system change.

Ok, Everyone knows that there have been delays with thte grilles. however I have and WILL ALWAYS BE HONEST withyou guys about any order that you process through us. however sometimes being Honest does not help because you get quotes like:
But I understand even though we are human and things happen we should not share them with the customer. I think not. I take what I do very seriously ad bend over backwards to help EVERY customer that I come in contact with. As a matter of fact, I was going to drive 3 hours to install the grill for Mike myself. When he himself said that he was not going to be there. I was still going to drive there and drop it off at the dealership he works at. However that was the day we installed Chris' headers. None of us could have thought it was going to take 10 hours for the install. I had the grille Painted for mike at a body shop here that we deal with. I paid $120. for paint and only charged Mike $60. TO MAKE HIM HAPPY.

When I originally picked the mesh for this grille, I took a set of Dial calipers to the dealership with me. to measure the mesh to make sure I had the same exact Mesh......... It Matched. How about you ask The cadillac salesman who was laughing at me with my samples! The Mesh is Polished by the VERY SAME people who Polish Grilles for E&G Classics ( the people who make the aftermarket 300C grilles and such Which cost $1000+.) So, Quality? HMMMMM...... I take pride in the products that we make and Badger guys like Jose from Ionic and other companies to get things perfect to satisfy our customer that they are making parts for.

Yes we have had a short period of time where we had some customer service issues, and I am not proud of them and therefore Some serious changes were made here at Redline. Notice when you call I answer the phone.

If MIKE HAS ANY PROBLEMS, ALLHE HAS TO DO IS CALL REDLINEMAX AND I WILL HANDLE IT!!! 3016179480!

 

Beast warriors...! I will handle your account today Corey..


find me them headlights...

 

UPDATE

talked to corey today.... he is going to send me a new grill

he is going to let me hold the current grill til the new one comes

he is going to pay for shipping of the new grill

he is going to pay for the return shipping of my current grill

LETS JUST HOPE ITS NOT ANOTHER 4 MONTHS

today is wednesday june 28, 2006

COREY SEEMS TO BE APOLOGETIC ABOUT THE WHOLE THING AND THAT HE IS TRYING TO RESOLVE THE PROBLEM

i will keep everyone updated

 

Corey sounds like a stand up guy.... now lets hope that all this is put behind us and start making some cool stuff fot the 6th gens.

 

Mike, glad to hear it! I too think that this was the best way to handle this. I tried calling the number listed above on Corey's post and it rang and rang with no machine pick up. It was 11:30 am. I don't fault a busy company, especially a small one. I hope y'all work it out to everyone's satisfaction, at least those involved in this deal.

 

i just sat down and read all of this thread, and it seems like the tone has changed from angry to hopeful. i hope everything works out for everyone buying from redlinemax (espically mike)

 

cont from 06/28/06

UPDATE

talked to corey today (06/28/06).... he is going to send me a new grill

he is going to let me hold the current grill til the new one comes

he is going to pay for shipping of the new grill

he is going to pay for the return shipping of my current grill

LETS JUST HOPE ITS NOT ANOTHER 4 MONTHS

today is wednesday june 28, 2006

COREY SEEMS TO BE APOLOGETIC ABOUT THE WHOLE THING AND THAT HE IS TRYING TO RESOLVE THE PROBLEM

i will keep everyone updated

COREY, I GAVE YOU PLENTY OF TIME TO FIX THE PROBLEM. ITS ONLY FAIR THAT I PUT YOU ON BLAST

 

taken from the other thread ^^^

 

so, at 1st... corey tried to have me ship the defected grill back to him for him to replace it with another.

we came to an agreement that i would ship it back when the new one came (which i was told would be here wednesday 07/05/06)

so here i am, today 07/05/06, with out a replacement grill

IM SO FED UP WITH THE BAD SERVICE!

 

taken from other thread ^^^^

still no grill...

 

what is the point of this? nothing new, no update.

 

This situation has been resolved and all parties have been made whole. A new grill(painted) has been agreed upon to be provided to the purchasing parties. Please take anything related to THIS situation to PM. If there are other threads not related to this then fine.

Remember that businesses are sometimes hard to run and folks are going to run into snags from time to time. I have seen Chern's grille in person, it's worth the wait...