just bought a 03 max se te 6spd w/48k miles from a dealership. 3 days after i got it the flex pipe broke so i brought it in they said its not covered cuse its due to stress. they quoted 600 or so for the y-pipe and 285 labor. i said no thanks brought it to a muffler shop they said no way is it stress looks very rusted. they also found it has a leaky/rusted oil pan and a almost rusted out oil cooler line. *****ed to the parts manager and he said they will fix it all. also this was last thursday and i have yet to this day been in to get it fixed due to the parts not being in. a few questions. Is this typical of a max? is it typical to take over a week to get parts?

 

YES. I replaced my exhaust from the cat back. I paid under 300.00 for the parts and install, but it's not an OEM system it's Bosal. As far as the oil pan, I am not having any issues but I've read a few post about the oil pan rusting out.

 

It could take a week.
They could also be pulling your chain. Ask for the tracking numbers for your parts. They should provide them to you.

 

I had a similar situation. Right after I bought my car, my Blose head unit started cutting out and my muffler broke at the flange from rust, I didn't even notice my flex pipe was broke until later. The stealership wouldn't replace any of them, even though I just bought the car and even bought an extended warranty. I learned my lesson that I need to thoroughly inspect the car inside and out, top and bottom before signing any paperwork so everything that needs fixed gets fixed without me paying for it all.

 

Being from CA we don't usually have undercarriage rust issues. Since I'm in NC now and they do periodically salt the road I expect that will be a problem eventually. I did buy a vehicle from here and there is more rust on it than I'm used to seeing, but so far no major issues. Lessons learned though, inspect thoroughly, get repair promises in writing. Be prepared to get jerked around when working with the "stealership" (I like that one). they don't want to give anything away, almost everyone there has some sort of commission coming to them so they want to charge for everything. it probably would be less expensive to get a unit from a speed shop though.

 

well i mean they are paying for it all now but its taking a while to get fthe parts and i think its way to long. ide be curious to see the tracking numbers but im sure ide get some bull**** we dont have tracking numbers answer from the desk

 

This is why you have connections with the dealer haha and get discounts

 

Did you get any type of warranty from the stealership when you purchased it?

 

Having been in the Car business for the little while I was in. I did learn that there are laws to protect you. If the car is not to specification as they deemed it when they sold it to you, you can return the car given probable cause (may have to get a lawyer involved, but I believe you have 30 days).

Lastly, I hope it wasn't a Nissan dealership, if it is, report this to corporate. Nissan takes customer satisfaction seriously and can garnish our commission if everything isn't up to par.

 

Yes it was a nissan dealership. the salesmen was fine is the *** at the service desk that i seem to always deal with. the car has a 60day + i bought a 3yr/36k. i really like the car and ill be good once its set. The car is mint minus a scratch in the fender that will be fixed (had it put in writing)

 

Honestly, a dealership (any dealership, including Mercedes, etc) is the last place you want to do any paint work. 99% of them flat suck at it.

 

not like im paying for it if its that bad ill deal with it and get it fixed at a shop

 

oh ya and they dont do the stuff there the have a local shop do it and if im not mistaken they do good work in the area

 

Hope it works out. The local Mercedes dealer here uses Craig's Collision and they flat blow. Had a customer take his S550 in for some bumper repair and within 3 months the clear coat was already peeling off, plus they left rotary swirls and overspray all over the front end.

 

Its not you that should be dealing with the Service department...its the salesman, it was our responsibility to get it taken care of and set the appointments for you to get it fixed, all you would have to do is show up.

This Nissan dealership needs to be reported, as at my dealership, we can not complete a sale if things like this are not resolved not too mention if not dealt with right, everyone in the dealership gets an email about you not doing your job.

So get on your sales person and his managers, they sold you a car with gaurentees and promises, and its there responsibility to follow through. Make that damn salesman work for his 15-25% cut.

 

You do not need to pay for these repairs then since you have a 60 day. Get on your salesman and if he gives you the run around...tell him you'll bring the car back and they can cancel the deal (Yes you can do this, even when they deny it).

 

[QUOTE=DrunkieTheBear;6952770]Having been in the Car business for the little while I was in. I did learn that there are laws to protect you. If the car is not to specification as they deemed it when they sold it to you, you can return the car given probable cause (may have to get a lawyer involved, but I believe you have 30 days).

QUOTE]

It may be a dealership policy to take a car back within a specified period of time but It's not a law in every state.

I spent 5 years selling cars at new car dealerships in Florida. I sold new and used. In 2008 I was second in overall sales for the dealership.

I've seen people try to return used cars they purchased many times. They would try to quote some law about a 3 day grace period on large purchases. That law doesn't cover automobiles. Our store policy was not to take any cars back unless we specificaly promised something that wasn't done.

Our used car manager ended up in court several times and never lost. I could tell some crazy stories about people throwing keys at us and leaving the car on the lot, calling police to come and "straighten us out" or threatening to never make the first payment. They all end the same way, with the customer taking the car.

Another dealership I worked for would work with the customers more. I've seen them take cars back that they didn't have to and make repairs after the sale that weren't promised.

I'm not trying to say what should or shouldn't be done. Just that if you're ever going to threaten a dealership with legal action you should be very sure of the specific laws in your state.

 

[QUOTE=Derrick2k2SE;6953105]That would be off of a government website. They told him 60 days, that why I brought up the return the car. They have implied a full warranty, they are now responsible for it.

We had a new car roll off the lot and a week later the girl had found a ton of issues, Grease on seatbelts, window trim piece damage, scratch on the glass, etc. Well she threatened small claims court and getting a lawyer if we didn't abide by what she wanted. We ended up taking her car back and getting her into another car. There are laws to protect, your right there is no 3 day grace period, but there is an implied warranty and where there is alot of things wrong with a car and the car was not quoted "as-is" the dealer is responsible. I would think when you reached the point of sueing, they might take a 10k$ car back...

 

[QUOTE=DrunkieTheBear;6953197]You're right, I missed the part where they gave him the 60 day. It sounds like they're covering it for him any way.

I was speaking in very general terms with what I added because I've seen a lot of people who thought they could return a car and couldn't. It's always very embarrising for the customer who makes a big fuss then has to realize they were wrong. What people need to realize is that every case is different and between store policy, state law, proper paperwork etc... there is no easy answer.

You're also right that sometimes a customer might have a case to return the car but the dealership tells them they can't. I've seen that happen too. It can be a tough business.

 

[QUOTE=Derrick2k2SE;6953219]As long as the dealer doesn't say "As-is" or make you sign something that. There is an implied warranty up to 30 days.

But your right every case is different and I hope this gentleman here now with our information will get it fixed. They wanted to charge him to fix the things wrong, but they told him he has a 60 day. He needs to get on his salesman about it and schedule his service appointment.

I hope you get it taken of.

 

That's right, every used car I sold had an "as is" form in the deal. If I didn't have that the business office would kick the deal back to me. We either had that or a very specific 30 day warranty that detailed what was covered and what wasn't. Selling one without that is asking for a lot of trouble.

If the salesman can't help you may have to go to the sales manager. In most places the salesman has no say over what repairs are made. Everything has to be approved by the sales manager.

The most important thing is to know what you're buying before entering into the deal. If the car needs repairs the time ot work that out is before agreeing to a price.

 

well the latest is the y pipe should be in tues. i will be calling tommrow morn and telling them i need an apt tuesday. I live about an hr and a half from where i bought it so im heading down there tomorrow for my apt tues. It has been over a week and i still dont have an inspection sticker due to an initial coil pack problem(had to drive the car a bit) and cant get an inspection with a broken flex. I plan on bringing it in and they can work on what they have and then when the y pipe comes in slap that on and i can get the eff outta there.

 

What he said ^^^

I know you can't always know everything about what is going to happen with the car, like the y-pipe breaking. But the oil pan is another case, that you could've pointed out, under car inspection is something that is important. But that is neither here nor there.

Let us know how it turns out, and just because they gave you the excuse that its stress is a BS way of saying we don't take care of our customers. They implied a 60 day bumper to bumper warranty they have to fix what ever comes up.

 

well ya if they sold as is i woulda been a lil more crucial in looking at the car but they inspected it and changed rear rotors b4 i took it so i fig w/e its got a warranty and i might have been a lil rushed cuse i was carless

 

I got my 2002 maxima a month ago, it has about 130 000KM. In the one month ive had it, i needed to replace the center CAT, after lots of complaining it was done under warranty from the dealer. Service engine soon has come on 3 different times, and each time its something different. Then i come to find out that the previous owner had purchased a extended warranty which they will not tranfser to my name unless i find that previous owner and have him transfer the warranty to my name.

I'm about ready to sell it after one month of owning it. I never had these problems with my 98 Max.

 

sublime I had the same problem you did. when I bought my 02 max a couple days later the check engine light came on. took it to the dealer, which i thought would take care of it for free. low and behold all of a sudden they never heard of me and refused that i had any kind of warranty, which in fact i did...complained to bbb..nothing happened

 

well i got the car back to day with a new y-pipe oil cooler line, oil pan, FL tire, and inspection. the *** who i dealt with seemed to conveniently not be in. I will be complaining to nissan for there horrible customer service at this dealership. This service manager never one call me back when he said he would not just oh ill call ya at 1 and got a call at 2 just plain old didnt call me EVER

 

glad to see it all fixed.

Definitely report the dealership to Nissan.