I sent them a money order for an intake 6 weeks ago!!! i havent recieved anything yet and have gotten no response to my many emails or phone messages i have left. no one answers the phone !!! sure wish i knew what is going on up there, they could at least give me a call if there is a delay or something. leaving someone hanging like this is not right!!!!!!!!!!!!

 

this definitely makes me think twice about buying the A'pexi air filter/adapter from them...

not a good way to run a business and now they've lost a potential customer too...

 

finally got a response last week after threating to contact the online fraud department of the fbi, and two days later the intake showed up. i hope they improve on their customer service.

 

Yeah, even for a sideline biz their customer service is lacking. I've been trying to pay them for over a month for a MAF adapter. No responses.

 

yeah i ordered a intake from them for a 2k2 maxima and no response yet. what should i do next? i need it asap to get my cr running and after so many emails and phone calls, no response at all. did i get stiffed or what and des this usually happen? this makes me mad. what kind of customr service is this.

 

It usualyl takes a while but you will get the intake. I took about 2 months for me to get mine

 

You guys should FORGET about Frankencar for intakes and order from BERK TECHNOLOGY

they have better/lighter made intakes and cheaper price...

they also have k&n filters and apexi filters...

 

i know i will get mine but time is the problem i cant drive my car without the intake cause of the swap so i need it asap. still no response from them. maybe file a claim on paypal to get their attention? or should i wait a little longe? its been a week.

 

I'm itching to get that nice exhuast but i dont want 2 wait 2 months to get it!

 

so what do you guys think i should do? file a claim on paypal or just wait it out?

 

File the claim, if the car's undriveable it's gonna be so for a while. If Paypal does nothing, just dispute the charge w/your CC company and they'll take car of it w/o any hassles. They prbs. don't have the intake in stock at all. Then order from Berk, he'll get your intake to you in a matter of days. Good luck

 

no this ****es me off that the customer service is so lame. i mean how hard is it to reply back with a email or call me back. i just understand that. i am going to call them again and see what happens and write another email.

 

Yeah, I emailed a few times about my intake and never got a reply. But I finally got it on monday. It does take a while. I ordered mine Aug. 18th and got it Sept. 13th. Installation was easy and I love the sound of it. I guess my suggestion is if you really want it, just expect to wait a while. If it's been months, that would be another story. Just my 2 cents.

 

well i called them last friday and the ysaid they will ship the intake the next day which was saturday. well today is wensday and i still didnt get the intake. but at least i got through. i called them again to see if they shipped but all i got was the voicemail inbox. i guess it takes more than 3-4 days to ship to california 94541. how do they usually ship their products for those that ordered from them? usps? fedex? ups? or another way?

 

mine was shipped by USPS. MY guess would be at least a week to cali from the date they shipped it. if they shipped it that day! their customer service is nonexistent.

 

yeah see i can wait but the thing that worries me is did he tell me the truth? are they good about shipping though? i mean do they actually ship it out when they tell you they will? and yeah their customer service is nonexistent but at least i got through to scott.

 

I ordered a complete intake for my car about a month ago; I started calling them and emailing them a week later to check on the status as per they charged my credit card the very first day I ordered; never got an answer at all, I kept calling/emailing for 3 weeks almost every day and finally Steven told me his co-worker was shipping it that day; I waited another week making a total of about a month and nothing; started calling again with no answer, so got no choice that to call my credit card to start an investigation and get my money back as per they might be out of bussiness or who knows. I hope they don't play smart and try to charge me some money for cancellation or restaking fee as per never got anything. I hope Berktechnology starts making intakes for the 4th generation as per their quality is way better and better prices and great customer service. Actually he is asking if we want him to make intakes for 4th generation, so please reply to that thread wich is on the 4th gen classified. Frankencar is the worst place I ever try to buy from.

 

well you just got unlucky then. after my phone calls and a month of waiting, i got my intake fast. the hard part is getting throught to them. i can sell you a frankencar midpipe in black cause i have no use for it. brand new. never put on the car. let me know.

 

I am waiting on Berktechnology to see if they are going to make the intake for 4th gen; in case they won't make it I'll get back to you; by the way the midpipe is coming by itself or with the silicon coupler, reducer, etc.. and how much are you asking?

 

it will come with the the brackets that hold the hoses together at the end but no hoses or brackets for maf sensor.