My experience with Vortech
08-15-2001, 12:09 PM
#1
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OK, since I can be just as damning as the next guy when it comes to bad experiences, I will post a GOOD customer service experience here as well. (I pray that Stillen reads this forum).
So Monday I called Vortech and placed an order for some stuff for the upcoming SC install. I wanted a smaller pulley, a set of FMU discs, a fuel bleeder valve, and some Vacuum T's. I paid for 2 day air to my job. Vortech does not like to ship to other than the billing address on the CC...Sent them ID and all was good.
Today I open the package, and bam there is the pulley, there are the T's and there is the FMU discs, I got to the last part and I am figuring OK this is the bleeder valve...wrong, it was another 6:1 FMU disc from Vortech. I called Vortech and spoke to my salesman (James BTW) and told him the situation. He remembered the order and asked for a number to call me back at. I gave him my number, doubting that I would get a call.
Within 5 Minutes James called me back, instructed me to keep the 6:1 setup... and told me they were going to overnight me the bleeder valve at no cost to me. Talk about shocking.
This is one of the most enjoyable experiences I have ever had dealing with an aftermarket parts vendor. I wish I could buy more stuff from Vortech, and I have no doubts about doing business with them in the future.
Absolutely Awesome,
Del
PS Anyone wanna buy a brand new 6:1 FMU??
So Monday I called Vortech and placed an order for some stuff for the upcoming SC install. I wanted a smaller pulley, a set of FMU discs, a fuel bleeder valve, and some Vacuum T's. I paid for 2 day air to my job. Vortech does not like to ship to other than the billing address on the CC...Sent them ID and all was good.
Today I open the package, and bam there is the pulley, there are the T's and there is the FMU discs, I got to the last part and I am figuring OK this is the bleeder valve...wrong, it was another 6:1 FMU disc from Vortech. I called Vortech and spoke to my salesman (James BTW) and told him the situation. He remembered the order and asked for a number to call me back at. I gave him my number, doubting that I would get a call.
Within 5 Minutes James called me back, instructed me to keep the 6:1 setup... and told me they were going to overnight me the bleeder valve at no cost to me. Talk about shocking.
This is one of the most enjoyable experiences I have ever had dealing with an aftermarket parts vendor. I wish I could buy more stuff from Vortech, and I have no doubts about doing business with them in the future.
Absolutely Awesome,
Del
PS Anyone wanna buy a brand new 6:1 FMU??
08-15-2001, 12:59 PM
#2
Originally posted by delio
OK, since I can be just as damning as the next guy when it comes to bad experiences, I will post a GOOD customer service experience here as well. (I pray that Stillen reads this forum).
So Monday I called Vortech and placed an order for some stuff for the upcoming SC install. I wanted a smaller pulley, a set of FMU discs, a fuel bleeder valve, and some Vacuum T's. I paid for 2 day air to my job. Vortech does not like to ship to other than the billing address on the CC...Sent them ID and all was good.
Today I open the package, and bam there is the pulley, there are the T's and there is the FMU discs, I got to the last part and I am figuring OK this is the bleeder valve...wrong, it was another 6:1 FMU disc from Vortech. I called Vortech and spoke to my salesman (James BTW) and told him the situation. He remembered the order and asked for a number to call me back at. I gave him my number, doubting that I would get a call.
Within 5 Minutes James called me back, instructed me to keep the 6:1 setup... and told me they were going to overnight me the bleeder valve at no cost to me. Talk about shocking.
This is one of the most enjoyable experiences I have ever had dealing with an aftermarket parts vendor. I wish I could buy more stuff from Vortech, and I have no doubts about doing business with them in the future.
Absolutely Awesome,
Del
PS Anyone wanna buy a brand new 6:1 FMU??
OK, since I can be just as damning as the next guy when it comes to bad experiences, I will post a GOOD customer service experience here as well. (I pray that Stillen reads this forum).
So Monday I called Vortech and placed an order for some stuff for the upcoming SC install. I wanted a smaller pulley, a set of FMU discs, a fuel bleeder valve, and some Vacuum T's. I paid for 2 day air to my job. Vortech does not like to ship to other than the billing address on the CC...Sent them ID and all was good.
Today I open the package, and bam there is the pulley, there are the T's and there is the FMU discs, I got to the last part and I am figuring OK this is the bleeder valve...wrong, it was another 6:1 FMU disc from Vortech. I called Vortech and spoke to my salesman (James BTW) and told him the situation. He remembered the order and asked for a number to call me back at. I gave him my number, doubting that I would get a call.
Within 5 Minutes James called me back, instructed me to keep the 6:1 setup... and told me they were going to overnight me the bleeder valve at no cost to me. Talk about shocking.
This is one of the most enjoyable experiences I have ever had dealing with an aftermarket parts vendor. I wish I could buy more stuff from Vortech, and I have no doubts about doing business with them in the future.
Absolutely Awesome,
Del
PS Anyone wanna buy a brand new 6:1 FMU??
that is good to hear....
and about the 6:1 FMU..... since i know how much you got it for.........$10...that is my final offer...
08-15-2001, 01:24 PM
#4
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Serious?
10 bux? Plus shipping? hahahaha
Randall...thanks, we are getting cracking on that install tonight. I think I am FINALLY ready to get down to business on this bad boy.
Del
Randall...thanks, we are getting cracking on that install tonight. I think I am FINALLY ready to get down to business on this bad boy.
Del
08-15-2001, 04:10 PM
#11
Originally posted by Chebosto
6 to 1, eh?
whats the benefits over the stock fmu?
--c
6 to 1, eh?
whats the benefits over the stock fmu?
--c
Going to an 8:1 might be a good idea for those with 3.25 pulleys, thats what Loren recomends. Using a bleader valve on the FMU vacuum port can lower the ratio to 7:1 which is perhaps a bit more desirable.
08-16-2001, 06:14 AM
#12
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Yep
Started last night... Got the bay pretty well stripped out and got some other stuff... I think I am up to step 15 or so on the install. But we did some stuff yesterday that would have come up later in the install process, like removing certain things etc... etc... we were working very methodically in trying to make it so we only do things once, and not half a dozen times. I expect alot of progress tonight on the SC. That 3.125 pulley is gonna scream...
08-16-2001, 06:22 AM
#13
Re: Yep
3.125 & 6:1 disc?
were they out of the recallibration kit with all ratios?
were they out of the recallibration kit with all ratios?
Originally posted by delio
Started last night... Got the bay pretty well stripped out and got some other stuff... I think I am up to step 15 or so on the install. But we did some stuff yesterday that would have come up later in the install process, like removing certain things etc... etc... we were working very methodically in trying to make it so we only do things once, and not half a dozen times. I expect alot of progress tonight on the SC. That 3.125 pulley is gonna scream...
Started last night... Got the bay pretty well stripped out and got some other stuff... I think I am up to step 15 or so on the install. But we did some stuff yesterday that would have come up later in the install process, like removing certain things etc... etc... we were working very methodically in trying to make it so we only do things once, and not half a dozen times. I expect alot of progress tonight on the SC. That 3.125 pulley is gonna scream...
08-16-2001, 06:26 AM
#14
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Brett
I ordered the recal disk w/ all the ratios, that is what I meant by a package of the FMU discs. :-D I have that... as well as another 6:1 FMU setup. What I am waiting on is the bleeder valve.
If you think I will run the 3.125 w/ a 6:1 FMU disk your more confused than we ever gave you credit for J/K dude...
How is that flywheel GD coming?
DEL
If you think I will run the 3.125 w/ a 6:1 FMU disk your more confused than we ever gave you credit for
J/K dude...How is that flywheel GD coming?
DEL
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