Question about Stillen Aero Kit Warranty
01-02-2009, 12:44 PM
#1
Question about Stillen Aero Kit Warranty
So after 2.5 years, i hit a bump and my Stillen front lip decides to crack. I just got off the phone with Stillen and they want me to call back on Monday to speak to a guy that handles the warranty on the kits. Has anyone had any experience with getting a new lip from them under warranty?
pic for reference.
pic for reference.
01-04-2009, 12:59 PM
#3
Copied from 1 of his threads.
01-04-2009, 05:38 PM
#5
yes pink vinyl LOL i'm also boosted so when someone wants to act hard about it I have power to back it up haha anyway I hit a dip in the road going like 5mph and it cracked. FYI stillen does warranty their lips for the lifetime of your car. I spoke to customer service about it and I just need to call back Monday. The rep said it might of cracked due to the drastic changes on temps. I Just had questions for anyone who has done the warranty
Last edited by emdot; 01-04-2009 at 05:42 PM.
01-04-2009, 05:53 PM
#6
yes pink vinyl LOL i'm also boosted so when someone wants to act hard about it I have power to back it up haha anyway I hit a dip in the road going like 5mph and it cracked. FYI stillen does warranty their lips for the lifetime of your car. I spoke to customer service about it and I just need to call back Monday. The rep said it might of cracked due to the drastic changes on temps. I Just had questions for anyone who has done the warranty
01-04-2009, 06:07 PM
#7
01-04-2009, 10:47 PM
#9
Senior Member
Join Date: Mar 2005
Posts: 625
**lets hear if they cover their asses
keep us updated on how "reliable" they are when it comes to their lifetime warranty. im gonna buy another stillen lip in the weeks to come so i would like to know how to stand behind their word,
keep us updated on how "reliable" they are when it comes to their lifetime warranty. im gonna buy another stillen lip in the weeks to come so i would like to know how to stand behind their word,
01-05-2009, 06:05 AM
#11
ruh-oh! from experience?
01-05-2009, 07:34 AM
#13
....and i quote straight from Stillen's website:
All of the STILLEN urethane parts are so flexible, durable and impact resistant that we guarantee our urethane components against breakage or cracking in normal use for as long as you own your vehicle. These urethane products are so tough, we included a Limited Lifetime Warranty.
01-05-2009, 08:46 AM
#15
it was normal use. i didnt go 100mph and hit a raccoon. when i say hit i meant i crept over a steel plate covering a dip in the road but the dip wasnt completely covered on the front side. my car went into the dip and this was the outcome. it wasnt a hard hit so i didnt think of anything at the time since it happens a lot and i drove to my friend's house before i even realilzed it broke.
It's worth a shot since they did say it is covered but if worse comes the worse i'll buy another one from them. no big deal.
It's worth a shot since they did say it is covered but if worse comes the worse i'll buy another one from them. no big deal.
01-07-2009, 02:19 PM
#16
Supporting Maxima.org Member
iTrader: (54)
Join Date: Feb 2001
Location: Northern Jersey
Posts: 10,166
You need proof of purchase from where you bought it from. If you bought it second hand, your beat. You actually need a reciept or they wont do anything for you. I had to call the company I bought it from and get a faxed copy over to me.
-matt
-matt
01-08-2009, 06:48 AM
#18
even though i cant get mine, they do honor the lifetime warranty with the proper paperwork and proof like what Matty said. with that being said, i ordered another one from them.
01-08-2009, 06:59 AM
#19
Member who somehow became The President of The SE-L Club
iTrader: (19)
Join Date: Jun 2001
Posts: 16,033
Seriously.......
01-08-2009, 07:28 AM
#20
within reason they will replace the part. this is from 2nd hand info...
They want you to take a pic of the damage and cut the piece of the kit that has the part number on it and send it to them and they would send you a new piece...BUT that's up to their discretion.
They want you to take a pic of the damage and cut the piece of the kit that has the part number on it and send it to them and they would send you a new piece...BUT that's up to their discretion.
01-08-2009, 08:11 AM
#21
Oh yea, thats totally Stillen's fault, anybody could see that. Poor manufacturing on stillens behalf caused all that damage to happen. Too bad you didn't have the proper paperwork, I mean, any good manufacturer would gladly replace their product when something like that happens.
Seriously.......
Seriously.......
seriously.....FAILED on this lip situation LOL. its cool though, I still ordered another since it was 160 and some change. no biggie. this time i'll remember to keep the paper work LOL
01-08-2009, 08:50 AM
#23
yeah im most definitely going to keep everything and stray away from harsh roads. Yeah, no hot pink anymore. im going to find a different painter and have it matched, or maybe rock it glossy black. thanks guys for the input.
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